Alyssa helped me when many others couldn’t. I had been sent back and forth and tried several different solutions without success, but Alyssa managed to fix the issue within 10 minutes. She was effici... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or... See more
Company replied
Especially for beginners, one.com offers powerful tool-packages. So far, I found there everything I've been looking for. I really enjoyed the website builder kit. It was intuitive and simple, awesome... See more
Company replied
Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Hig... See more
Company replied
Company details
About one.com
Information provided by various external sources
one.com is a leading European provider of web hosting and other related web services. Founded in 2002, one.com now provides over 1.5 million customers around the world with our famously easy-to-use services.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Contact info
Denmark
- service@one.com
- www.one.com
4.3
Excellent
25K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Great help from their help desk
Great help from their help desk
Fast and nice!
Service is top, no complaints at all for my domein needs.
18 June 2026
Unprompted review
Reply from one.com
Hello Rob,
Thank you for your kind words!
We’re really glad to hear that you had a great experience with our help desk and that our team was able to assist you quickly and in a friendly way.
It’s also wonderful to know that you’re satisfied with our service for your domain needs—feedback like this truly means a lot to us!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
I had a problem publishing my website…
I had a problem publishing my website the help I received from One.com was excellent.
12 June 2026
Unprompted review
Reply from one.com
Hello Robert,
Thank you for your kind feedback!
We’re delighted to hear that you received excellent support while resolving your website publishing issue. It’s always our goal to make things as smooth and straightforward as possible.
If you ever need help again, don’t hesitate to reach out—we’re always here for you!
Best regards,
Jenalynne
Rey was great
Rey was great, he helped me with a billing issue and also helped me with a scam attempt. He reassured me that everything website regarded was fine.
18 June 2026
Unprompted review
Reply from one.com
Hello Melissa,
Thank you so much for your kind feedback!
We’re really glad to hear that Rey was able to assist you with both your billing issue and the scam concern. It’s especially important to us that you feel safe and reassured when it comes to your website, so we’re happy he could provide that clarity and peace of mind.
We’ll be sure to share your appreciation with Rey—it will mean a lot!
If you ever need anything else, we’re always here to help.
Best regards,
Jenalynne / one.com
Anne is truly amazing! Great service!
Anne was truly wonderful!! She was patient, understood the issue and guided accordingly. Very happy how she dealt with my issue. Thanks a lot!
18 June 2026
Unprompted review
Reply from one.com
Hello Afaayo Foundation,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Anne was able to support you with patience and understanding, and guide you through your issue so effectively. We’ll be sure to share your kind words with her—it will truly mean a lot!
If there’s ever anything else you need, we’re always here to help.
Best regards,
Jenalynne
Very friendly and usefull information…
Very friendly and usefull information for my difficult question, Denn has helped me very well!
17 June 2026
Unprompted review
Reply from one.com
Hello Steven,
Thank you so much for your kind feedback! 😊
We’re really glad to hear that you found the support helpful and informative, especially for your more difficult question. It’s great to know that Denn was able to assist you so well—we’ll be sure to share your kind words with him!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
I got excellent service
I got excellent, very friendly and competent help, even during the weekend. I'm very happy to use their services.
14 June 2026
Unprompted review
Reply from one.com
Hello Christel Pierson,
Thank you so much for your kind words!
We’re delighted to hear that you received friendly, competent support—even over the weekend. Providing reliable assistance whenever you need it is very important to us, so your feedback truly means a lot.
We’re glad you’re happy with our services, and we’re always here if you need anything!
Kind regards,
Jenalynne / one.com
I got qualified support
I got qualified support. Denn was very helpfull.
17 June 2026
Unprompted review
Reply from one.com
Hello LS Control,
Thank you for your kind feedback! 😊
We’re glad to hear that you received qualified support and that Denn was able to help you effectively. We’ll be sure to share your appreciation with him—it will mean a lot to the team.
If you ever need assistance again, we’re always here for you!
Best regards,
Jenalynne / one.com
Reply from one.com
Hello Kunde,
Thank you for your kind feedback!
We’re glad to hear that Jams was able to assist you and get everything sorted efficiently. We’ll be sure to pass along your appreciation—it will mean a lot!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
Chat - help with website
I had an issue with the website and I needed help fixing it. Tom was very helpful and talked me through how to do it. Great costumer service!
17 June 2026
Unprompted review
Reply from one.com
Hello Mrs A G,
Thank you for your kind feedback!
We’re glad to hear that Tom was able to guide you through resolving your website issue and provide helpful support. We’ll be sure to pass along your appreciation—he’ll be happy to hear it!
If you ever need assistance again, we’re always here to help.
Best regards,
Jenalynne / one.com
They try to bill me for a renewal of a…
They try to bill me for a renewal of a domain already moved away
This happened for 5 different domains, for a crazy request of 346,43€
The helpdesk says the domain transfer doesn't end the subscription because there can be other services related, but they were only domain names and they tried to charge me for that, no other services.
16 June 2026
Unprompted review
Reply from one.com
Hi,
Thank you for sharing your feedback.
Thankfully, after speaking with you directly, we were able to find a solution, and the domains have now been cancelled, meaning no further payment is required for them.
We truly appreciate you taking the time to discuss your experience with us over the phone, and we value your feedback as we continuously work to improve our services and communication.
Best regards,
Amanda
one.com
10/10 I have been using one.com since…
10/10 I have been using one.com since 2012. Never a problem unsolved. I am preparing to a simpler life and the I got all the help I needed in a few minutes by the agent. all is good again.
16 June 2026
Unprompted review
Reply from one.com
Hello Nikki,
Thank you so much for your incredible feedback and for being with one.com since 2012!
We truly appreciate your long-term trust in us, and it means a lot to hear that we’ve been able to resolve every issue along the way. We’re especially glad that our team could assist you quickly when you needed it most.
Wishing you all the best as you move toward a simpler life—and remember, we’re always here if you need us again!
Kind regards,
Jenalynne / one.com
Customer support has been excellent in assistance with cancellation…
Customer support has been excellent in helping cancelling website, that was just overdue.
Fast and easy.
16 June 2026
Unprompted review
Reply from one.com
Hello David,
Thank you for your kind feedback! We’re glad to hear that our support team was able to assist you with cancelling your website quickly and smoothly.
Even when it comes to closing a service, we always aim to make the process as simple and hassle-free as possible, so it’s great to know we got it right.
If you ever need help again in the future, we’ll be here for you!
Best regards,
Jenalynne / one.com
Great to find a good technical at 10 PM!
Great to find a good technical behind, DEN N in my case, when you have a problem (at 10 at night!) .
15 June 2026
Unprompted review
Reply from one.com
Hello Mamen,
Thank you for your wonderful feedback! 😊
We’re really glad to hear that you were able to get support when you needed it most—even late in the evening. It’s great to know that Denn was there to help and made a positive difference.
We’ll be sure to pass along your kind words. If you ever need assistance again, no matter the time, we’re always here for you!
Best regards,
Jenalynne / one.com
Alyssa was so helpful and nice
Alyssa was so helpful and nice. Thank you for your help!
15 June 2026
Unprompted review
Reply from one.com
Hello Julia,
Thank you so much for your kind words! 😊
We’re thrilled to hear that Alyssa was able to help and made your experience a positive one. We’ll be sure to share your feedback with her—it will mean a lot!
If you ever need assistance again, we’re always here for you.
Best regards,
Jenalynne / one.com
Reply from one.com
Hello Hugh Hulleman,
Thank you for your feedback! 😊
We’re glad to hear that your DNS issue was resolved quickly and that Alyssa was able to assist you efficiently. We’ll be sure to share your kind words with her!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
They will change your plan - and not tell you.
We where charged for a different and much more expensive plan than we had for years.
one.com claims we upgraded the plan ourselves, but we did not and we would never as it was not a needed upgrade for us.
Been a customer with one.com for more than 15 years, but customer loyalty makes no difference. No refund, no compensation, not even an understanding customer care agent.
Now we will have to move our hosting and email to a company that is not actively trying to grab money from their customers for insane plan changes and crazy fees. Dont get me started on their 9 USD fee to support older versions of PHP... You are a Wordpress hoster - it should be included.
12 June 2026
Unprompted review
Reply from one.com
Hi!
Thank you so much for your review.
Firstly I want so say that I am very sorry to hear that you have had such an experience with our support and service. I am glad that we got the chance to speak together about your issue, and find a satisfying solution to the problem. I believe the issue was solved through clear communication, cooperating and a sense of loyalty to longstanding customers.
If there is anything I can help you with, you are welcome to respond to the email I sent you.
Best wishes,
Amanda
one.com (http://one.com/)
Customer Service is good, Prices are too high
Customer Service is good, but their prices are getting higher and higher each year, I dont want to give one start due to their good customer service but if it keeps happen I might change the review and move some other provider.
15 June 2026
Unprompted review
Reply from one.com
Hi Raja,
Thank you for your feedback and for taking the time to leave a review.
I would very much like to get in contact with you directly to look into your subscription in more detail. Please feel free to reach us at service@one.com, and we will be happy to assist you further.
I also take your comments regarding pricing seriously and will pass them on internally.
Regards,
Daniel.
leaving after 16 years
We have been a One.com customer for more than 16 years. Recently, One.com started charging us for PHP Extended Support, even though our website is hosted on Squarespace and we have never used PHP, email hosting, or web hosting services from One.com.
The most frustrating part is that it is extremely difficult to get hold of customer service, and there is no clear way to resolve the issue. We feel that unnecessary services are being added and billed without sufficient transparency.
As a result, we will be moving our domain to another provider.
EDIT: Following my review, one.com contacted us and helped resolve the issue promptly. I appreciate the assistance and have updated my rating from 1 to 3 out of 5 stars. While I still believe customer support should be more accessible and easier to reach, I am pleased with how this matter was handled once contact was established.
Thank you to the one.com team for your help.
15 June 2026
Unprompted review
Reply from one.com
Hi!
Thank you so much for your review.
First and foremost, I am very sorry to hear that you had an unpleasant experience with the services and support here at one.com (http://one.com/). Support should be available, clear and solutionoriented. I am very glad that I got the chance to speak with you and sort things out. Hopefully it will be smooth sailing from now on. I am looking forward to the ongoing conversation.
If you need assistance in the future, I am happy to help you again.
Best wishes,
Amanda
one.com
Helpful chat
The website is a little bit confusing, but the chat with Krizzia helped me a lot to find through the jungle.
13 June 2026
Unprompted review
Reply from one.com
Hello Franz,
Thank you for your honest feedback! We appreciate you pointing out your experience with the website, and we’re always working to make it more intuitive.
We’re especially glad to hear that Krizzia was able to guide you and make things easier—she’ll be happy to know she made a difference 😊
If you ever need help navigating anything again, we’re always here for you!
Best regards,
Jenalynne / one.com
Best regards,
Jenalynne / one.com
As always great service and this time…
As always great service and this time from MARKTWIN.
13 June 2026
Unprompted review
Reply from one.com
Hello Customer,
Thank you for your continued support and kind feedback! 😊
We’re delighted to hear that you had another great experience, and that MarkTwin was able to assist you this time. We’ll be sure to share your appreciation—it means a lot to the team.
If there’s anything else you need, we’re always here to help!
Best regards,
Jenalynne / one.com
Best Regards,
Jenalynne / one.com
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