Alyssa helped me when many others couldn’t. I had been sent back and forth and tried several different solutions without success, but Alyssa managed to fix the issue within 10 minutes. She was effici... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or... See more
Company replied
Especially for beginners, one.com offers powerful tool-packages. So far, I found there everything I've been looking for. I really enjoyed the website builder kit. It was intuitive and simple, awesome... See more
Company replied
Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Hig... See more
Company replied
Company details
About one.com
Information provided by various external sources
one.com is a leading European provider of web hosting and other related web services. Founded in 2002, one.com now provides over 1.5 million customers around the world with our famously easy-to-use services.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Contact info
Denmark
- service@one.com
- www.one.com
4.3
Excellent
25K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent customer service by Krizzia!
Krizzia was incredibly helpful, patient, and solution-oriented. I contacted support because my renewal invoice had not reflected the downgrade I had already made, and she quickly checked the account, explained the situation clearly, and manually updated the invoice for me.
She also took the time to explain the additional charges, removed the Managed WordPress add-on, and kindly offered a courtesy solution for the email storage issue so I would not have to delete emails immediately. On top of that, she applied a discount to help reduce the renewal cost, which was genuinely appreciated.
The whole interaction was quick, kind, and professional. Krizzia made what could have been a stressful billing issue feel easy and handled it with real care. Excellent support.
22 June 2026
Unprompted review
Reply from one.com
Hello Lov Mi,
Thank you so much for taking the time to share such detailed and thoughtful feedback! 😊
We’re truly delighted to hear about your positive experience with Krizzia. It’s great to know that she was able to assist you quickly and clearly with your billing concern, while also taking the extra steps to explain everything thoroughly and ensure the invoice was corrected.
Her proactive approach—reviewing the charges, helping remove unnecessary add-ons, offering a practical solution for your email storage, and even applying a discount—really reflects the level of care and dedication we strive to provide to all our customers.
We’ll be sure to pass along your kind words to Krizzia—she’ll be genuinely happy to know her support made such a difference!
If you ever need assistance again, we’re always here to help.
Best regards,
Jenalynne / one.com
I have had problems with my web site…
I have had problems with my web site for some months. I hadn’t updated the site with the right themes. I called the support and the technician solved my problems in a few minutes. To update is normally the customer’s responsibility. Outstanding service!! I can really recommend one.com.
23 June 2026
Unprompted review
Reply from one.com
Hello Peter Thelin,
Thank you so much for your detailed and thoughtful feedback!
We’re really glad to hear that your issue was resolved quickly and that our support team could assist you effectively. You’re absolutely right—updates are usually handled by the customer, so it’s great to know our technician could step in and make the process easy for you when needed.
Your recommendation means a lot to us, and we truly appreciate your trust and kind words about our service.
If you ever need assistance again, we’re always here for you!
Best regards,
Jenalynne / one.com
Fast Post-Escalation Response, But Fundamentally Flawed and Severe Mental Toll
While One.com was relatively quick to respond to my support ticket once it was formally escalated, the speed of a response means absolutely nothing when the actual service and technical guidance rendered are structurally flawed and deceptive.
After I successfully executed my mandatory address updates within my control panel on June 18th, fully completing my consumer obligations, One.com’s support team began issuing entirely incorrect instructions. Instead of diagnosing their own system communication block, agents repeatedly forced me into a circular loop... insisting that I "re-do the steps" that were already finalized and documented on my end. Providing redundant and incorrect workflows to a paying customer facing a strict registry deadline is highly deceptive. It functions as a delay tactic to shift the blame for an internal software error back onto the user.
What makes this situation entirely unacceptable is the complete lack of technical coordination. Both One.com and the national registry (Punktum dk) operate within the exact same closed Danish digital ecosystem. It raises serious architectural questions when a major registrar cannot cleanly synchronize real-time compliance data with its own regional registry, forcing the consumer to endure severe administrative stress and uncompensated troubleshooting over a major national public holiday weekend.
You pay a registrar to securely manage, validate, and bridge your digital property to the registry backend.
Furthermore, the front-line customer service staff displays a level of technical incompetence that is genuinely alarming for a company managing critical web infrastructure. One.com desperately needs to either completely refresh its front-line team or substantially increase its compensation packages to attract qualified IT professionals who actually understand data propagation, rather than relying on low-cost script-readers who only serve to escalate consumer distress.
Please avoid this registrar at all costs. Saving a few bucks on a cheap subscription will never compensate you for the immense mental pain, anxiety, and hours of wasted time they will inflict upon you. Paying extra for established, highly experienced global domain registrars like GoDaddy is worth every single penny to ensure actual asset security and complete peace of mind.
19 June 2026
Unprompted review
Reply from one.com
Hello Ashley,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and that it did not meet your expectations.
We always aim to provide clear and helpful guidance, and we are truly sorry that there was confusion in the communication regarding the differences between web space settings and domain registration details. We understand how important it is that this is explained clearly from the start to avoid misunderstandings.
Your feedback is important to us, and we will make sure it is taken into account as we continue to improve our customer experience.
To address your case more directly, I have also sent you a separate email with further details and a proposed way forward, so we can look into this together and hopefully reach a good resolution.
We appreciate the opportunity to look into this further and to improve based on your input.
Wishing you all the best!
Kind regards,
Nikita
Hopeless support - no answer for critical case during DK opening hours
Hi
I tried the number in DK 32741603 from 13:00 today until 18:00, phone gave autoanswer and then hang up.
Really bad support for a critical issue, also your chat were not able to help me by diverting me to English speaking support.
19 June 2026
Unprompted review
Reply from one.com
Hej Peter,
Tak for din anmeldelse og din tålmodighed.
Jeg vil starte med at beklage at du oplevede problemer med at komme igennem på vores danske telefonnummer, og at vores chat ikke kunne hjælpe dig direkte på dansk. Det er bestemt ikke den oplevelse, vi ønsker at give.
Ud fra dialogen kan jeg se, at du efterfølgende har været i kontakt med min kollega Sajad over telefonen mandag formiddag. Her fik I vendt situationen omkring Connys Outlook-opsætning og de udfordringer, som den ældre Exchange ActiveSync-løsning skaber på computeren. Jeg er glad for, at I fik en god snak om mulighederne fremadrettet, herunder priserne på en ren IMAP-løsning hos os.
Hvis du har brug for yderligere vejledning til at ændre indstillingerne i Outlook, er du altid velkommen til at svare på den e-mail, som Sajad sendte til dig.
Med venlig hilsen,
Michael, One.com
Received great help from James to set…
Received great help from James to set DNS-record correctly.
19 June 2026
Unprompted review
Reply from one.com
Hello Robin,
Thank you for your kind feedback! 😊
We’re glad to hear that James was able to assist you in setting up your DNS record correctly. We understand how important it is to get these details right, and it’s great to know you received the help you needed.
We’ll be sure to pass along your appreciation to James!
If you ever need further assistance, we’re always here to help.
Best regards,
Jenalynne / one.com
amazing service stress free.
amazing service stress free.
the after service which is very important was fast and helpful.
would recommend
15 June 2026
Unprompted review
Reply from one.com
Hello Valerie Cairns,
Thank you so much for your wonderful feedback! 😊
We’re truly happy to hear that you had a stress-free experience and that our after-service support was fast and helpful—this is exactly what we strive to deliver.
Your recommendation means a lot to us, and we really appreciate your support!
If you ever need anything, we’re always here to help.
Best regards,
Jenalynne /one.com
From de first start with one.com it…
From de first start with one.com it works all finde, and support is like that what the user want
19 June 2026
Unprompted review
Reply from one.com
Hello Juergen,
Thank you very much for your kind feedback!
We’re glad to hear that everything has been working well for you from the very beginning, and that our support meets your expectations. That’s exactly what we strive for—making things run smoothly and being there when you need us.
If you ever need any assistance in the future, we’re always here to help!
Best regards,
Jenalynne / one.com
Disappointing, I'm now trapped with one.com
I have been a customer with one.com for over 8 years, and had over 30 domains registered at one point. I had a domain transferred in from another company who did not remove the domain privacy, one.com are refusing to allow me to move my domain away from them and Im just going round in circles. Im now trapped with one.com and their expensive domain costs.
1 May 2026
Unprompted review
Reply from one.com
Hello Mr. Shep,
Thank you for your feedback.
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
At the same time, we’re glad that we were able to assist you in resolving the issue, and that everything was ultimately completed according to your wishes.
If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Kind regards,
Niko/one.com
Best customer service there is.
Being a customer of +15 years as a private person but also as a company I have to say that the services, the customer service and all related processes works like clockwork. We have experienced everything from attack towards our sites to chatting with customer support about invoices and consolidating domains etc. They are always a click away. Outstanding! If there was 6 stars in Trustpilot they would get it.
18 June 2026
Unprompted review
Reply from one.com
Hello Daniel Riddarvinge,
Thank you so much for your incredible feedback and for being with us for over 15 years! 😊
It truly means a lot to hear that both as a private customer and as a company, you’ve consistently had a positive experience with our services, support, and processes. From handling security issues to assisting with everyday needs like billing and domain management, we’re glad to know we’ve been able to support you every step of the way.
Your kind words about our accessibility and reliability are especially appreciated—and if Trustpilot had 6 stars, we’d certainly strive to earn them! ⭐
Thank you again for your continued trust and support.
Best regards,
Jenalynne / one.com
Super know-how
Super know-how, kind supporter and precise in helping out with the stuff I needed help for. Who? Alyssa at one.com
Thanks!
18 June 2026
Unprompted review
Reply from one.com
Hello Hans Sveen,
Thank you so much for your kind and detailed feedback!
We’re delighted to hear that you had such a positive experience and that Alyssa was able to support you with both expertise and precision. Providing clear, helpful, and friendly assistance is exactly what we strive for.
We’ll be sure to pass along your appreciation to Alyssa—she’ll be very happy to hear it!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
I am always extremely satisfied with…
I am always extremely satisfied with the customer service. That is why I continue to host all my domains with one.com. Thank you to Alyssa for her precious help this time as well.
18 June 2026
Unprompted review
Reply from one.com
Hello Mila,
Thank you so much for your continued trust and kind words! 😊
We’re truly delighted to hear that you’re consistently satisfied with our customer service and that you choose to host all your domains with us—it means a lot.
We’ll be sure to pass along your special thanks to Alyssa as well. She’ll be very happy to know her support made a difference for you once again!
If you ever need anything, we’re always here to help.
Best regards,
Jenalynne / one.com
I’ve had a good experience with One.com…
I’ve had a good experience with One.com so far. The setup was simple, and the tools are easy to use even for beginners. Customer support has been helpful when needed. I would also like to thank MARKTWIN for his help.
18 June 2026
Unprompted review
Reply from one.com
Hello Furkan Orbay,
Thank you for your kind feedback! 😊
We’re really glad to hear that you’ve had a good experience with one.com and that you found the setup easy and beginner-friendly—that’s exactly what we aim for.
It’s also great to know that our support team has been helpful when needed, and we’ll be sure to pass along your special thanks to MarkTwin. He’ll truly appreciate it!
If you ever need any further assistance, we’re always here to help.
Kind regards,
Jenalynne / one.com
Great help from their help desk
Great help from their help desk
Fast and nice!
Service is top, no complaints at all for my domein needs.
18 June 2026
Unprompted review
Reply from one.com
Hello Rob,
Thank you for your kind words!
We’re really glad to hear that you had a great experience with our help desk and that our team was able to assist you quickly and in a friendly way.
It’s also wonderful to know that you’re satisfied with our service for your domain needs—feedback like this truly means a lot to us!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
I had a problem publishing my website…
I had a problem publishing my website the help I received from One.com was excellent.
12 June 2026
Unprompted review
Reply from one.com
Hello Robert,
Thank you for your kind feedback!
We’re delighted to hear that you received excellent support while resolving your website publishing issue. It’s always our goal to make things as smooth and straightforward as possible.
If you ever need help again, don’t hesitate to reach out—we’re always here for you!
Best regards,
Jenalynne
Rey was great
Rey was great, he helped me with a billing issue and also helped me with a scam attempt. He reassured me that everything website regarded was fine.
18 June 2026
Unprompted review
Reply from one.com
Hello Melissa,
Thank you so much for your kind feedback!
We’re really glad to hear that Rey was able to assist you with both your billing issue and the scam concern. It’s especially important to us that you feel safe and reassured when it comes to your website, so we’re happy he could provide that clarity and peace of mind.
We’ll be sure to share your appreciation with Rey—it will mean a lot!
If you ever need anything else, we’re always here to help.
Best regards,
Jenalynne / one.com
Anne is truly amazing! Great service!
Anne was truly wonderful!! She was patient, understood the issue and guided accordingly. Very happy how she dealt with my issue. Thanks a lot!
18 June 2026
Unprompted review
Reply from one.com
Hello Afaayo Foundation,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Anne was able to support you with patience and understanding, and guide you through your issue so effectively. We’ll be sure to share your kind words with her—it will truly mean a lot!
If there’s ever anything else you need, we’re always here to help.
Best regards,
Jenalynne
Very friendly and usefull information…
Very friendly and usefull information for my difficult question, Denn has helped me very well!
17 June 2026
Unprompted review
Reply from one.com
Hello Steven,
Thank you so much for your kind feedback! 😊
We’re really glad to hear that you found the support helpful and informative, especially for your more difficult question. It’s great to know that Denn was able to assist you so well—we’ll be sure to share your kind words with him!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
I got excellent service
I got excellent, very friendly and competent help, even during the weekend. I'm very happy to use their services.
14 June 2026
Unprompted review
Reply from one.com
Hello Christel Pierson,
Thank you so much for your kind words!
We’re delighted to hear that you received friendly, competent support—even over the weekend. Providing reliable assistance whenever you need it is very important to us, so your feedback truly means a lot.
We’re glad you’re happy with our services, and we’re always here if you need anything!
Kind regards,
Jenalynne / one.com
I got qualified support
I got qualified support. Denn was very helpfull.
17 June 2026
Unprompted review
Reply from one.com
Hello LS Control,
Thank you for your kind feedback! 😊
We’re glad to hear that you received qualified support and that Denn was able to help you effectively. We’ll be sure to share your appreciation with him—it will mean a lot to the team.
If you ever need assistance again, we’re always here for you!
Best regards,
Jenalynne / one.com
Reply from one.com
Hello Kunde,
Thank you for your kind feedback!
We’re glad to hear that Jams was able to assist you and get everything sorted efficiently. We’ll be sure to pass along your appreciation—it will mean a lot!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
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