Ofnl Reviews 

I had a problem on Friday with my Sky connection but was unable to get an engineer visit booked in through SeeTheLight until the following Thursday, so no satellite in the meantime.

Paul the OFNL engineer was able to bring forward my appointment to 10am Monday. He identified the problem very quickly and replaced the fibre cable connection, tested and was done in about 20 minutes. Paul was not only extremely efficient but very focused on making sure as a customer I was happy. Such a joy to deal with someone who really cares.

Just moving into a new build and have to use ofnl, prices are eye wateringly high because they have a monopoly, i see others have complained yet nothing happens.

Paul was very helpful from start to finish! Great customer service and guided me through all I needed to know👍🏼

Needed an issue resolved today with my Internet, Mark went above and beyond to help me out, great person and a job well done. Based in Peterborough.

Phone due to having no internet connection engineer came out after the Bank holiday and was really helpful and explained how to increase Wi-Fi around the house and fixed the issue, only downfall was waiting 5 days for the engineer and still waiting for reduced bill due to no connection for 5 days.

The engineer performed the necessary checks, quickly identified an issue with the ONT connection, and resolved it successfully.

Fixed very quickly and also shown me how to wire up the apartment better, thanks to Paul!

Mark wright was very professional and friendly. Quick resolution for the issue with the broadband

Very quick and very efficient this morning, all done correctly and now I have working wifi.

Very quick response and fast repair of any issues . Mark has had a professional approach and always keeps the customer informed on the time of arrival.

We had an issue with our internet connection and the engineer that attended (Mark W) could not have been more helpful. He was professional, experienced and very knowledgeable. He turned up exactly on time and had no trouble in getting us connected again. He also went the extra mile to help us set up our Sky Entertainment package. We were very impressed

Good communication regarding appointment time. Efficient and polite

Errol was fast and efficient, as well as very friendly and helpful. We were without internet for four days, due to an electrician damaging the fibre. Errol fixed the issue within 20minutes. Great service, thank you!

Paul the engineer went out of his way to solve our connectivity issue and also tidied up all the wires in our cables cupboard so they were no longer a potential hazard. Very pleased with the service

I had no internet for two days and was struggling to get updates through the usual channels. I happened to meet Errol while he was working nearby and asked if he could check my connection. He was upfront and honest, explaining the issue wasn’t inside my house and that they were already working on it in the area.

Later on, he came back to follow up and checked if my connection had been restored, which I really appreciated. Even though the issue wasn’t something he could fix directly on-site, his communication and professionalism stood out.

Thanks again, Errol, for keeping me informed and taking the time to follow up.

Mark was 💯 professional, knowledgeable and friendly in his approach. He explained the setup really well and was tidy and punctual. I would recommend Ofnl for any works that might be required.

Mark the engineer was brilliant, his estimated time of arrival was spot on and was very professional in his job which was done to perfection , nothing was too much trouble for him and hes sorted the problem in no time at all. Thank you Mark

Errol was wonderful! He fixed my cut fiber in now time and extremely pleasant. If I ever have a WiFi issue again, I hope he is the engineer that comes back.

Mark kept me up to date with the eta, and arrived slightly early, which was great. I found Mark to be very professional, knowledgeable, friendly and communicative. Mark resolved the problem quickly and effortlessly. I even gained some valuable experience with respect to my network.