Ofnl Reviews 

Mark was on time, contacted me with a slot first thing!
Identified the issue and provided the solution and then some, to ensure this would definitely be working today. It is! Top man and very friendly, knows his job and is very good at it whilst being a good guy.
Cheers

Just a big shout out to Kieran H. He was an absolute star getting our service back online. Very experienced with great knowledge. Got us up and running again withing 45mins. We couldn't be happier with his service!!

Errol helped fix our broken fibre cable. He was very professional and quite friendly. He systematically diagnosed the issue with his set of tools and was able to pin point the issue. He even waited until we got the connection on our WiFi network.

Good work Errol!

I had Mark Wright come to my property to carry out the works. Great comms before the visits and on the day. Very polite and friendly guy and extremely helpful in explaining stuff and great workmanship too. All round great experience and also advised if I had any issues after the visit, I could call for help. So, he couldn’t have been more helpful and I’m very grateful I received a great engineer on the day. Thank you Mark 👍🏽

Received confirmation of appointment and name of engineer in advance. Mark then sent text giving time of arrival and he arrived when he said!
Kept us informed all the way so we knew what to expect even after he was finished.
Can’t fault the service we received!

He fixed the fibre connection issue in a timely manner.

Errol did a fantastic job in fixing our internet fibre issue. It was much more complicated than anticipated but he got on with it and he clearly knows what he is doing. Very polite and made a tidy job. Thanks Errol!

Identified the issue and fixed within half an hour.
Great service!

The engineer, Paul, was great and resolved the issue, kept us informed of what was happening throughout and provided us with advice on what to do in the future if there are issues and a list of contact numbers and other useful information

First class service from Paul (OFNL). Notified of ETA, and arrived on time. Sorted problem in no time.
Paul was professional and very friendly. Made sure we were happy and everything working as should be before leaving.

Can’t fault the service - I work from home so needed to be up and running rather quickly. Despite the awful location of my box which was placed there before we moved in. The engineer came on time prior to a courtesy call to let me know his ETA KIERAN H was friendly efficient, professional and explanatory. Changed my router and output box. Really helpful man. Thank you so much - excellent service

The broadband technician Mark. W came on time. He was very honest and helpful .

Mark was amazing, fixed and on his way in under 15 minutes.

I was having quite a few issues with my WiFi. Ofnl came the next day and Paul was very friendly, explained clearly what the issue was after an initial assessment and immediately worked on the issue. My connection quality has greatly improved since the visit. Thank you!

Paul who attended my property to get the WiFi on did a cracking job of getting us back up and running he went above and beyond to get us back up and running and also got us in a day earlier than intended Thankyou

Paul was super helpful and fixed the WiFi super quickly. He gave constant updates on his ETA which was really appreciated😊

Errol was helpful, knowledgeable and polite. Thanks so much :)

Great service and a very knowledgeable engineer who fixed the fault straight away and gave me good tips on getting better broadband signal and helped me set up my phone. 👍😁

Thank you for the great service.

I would give 0 stars if I could based on today’s experience if that were possible.

I have had many outages (7 in six months, all documented) so left the infrastructure for favour of mobile broadband. It was that or Starlink as OFNL hold the monopoly on my newbuild estate in Corby.

I had a letter telling me they would hold an open meeting today (1st June 2026) between 12-6pm. So I turned up at 12:20pm to the local community centre. one side was a nursery so doors were locked. Other side I could see people sitting at desks but doors were locked again. They saw me try the doors so I stood there for 5-10 minutes before going outside to see if I was even in the right place.

I waited, and waited. Called OFNL to see if the meeting was even happening. Was placed on hold while the lady tried to find more details or a room number. I was on this call for half an hour. She told me she would ring me back, and she did not. After an hour of waiting, I left and asked the local page on facebook if the meeting was even happening. There was no information to be seen anywhere at the community centre that they were there. No sign, no poster, no contact information.

I returned later with my dad. We followed people through the door and found they were indeed in there, the same people that saw me waiting there earlier in the day. They had to keep the door closed for safeguarding as it’s a school as well as a community centre.

This just made me even more angry as it felt like the meeting was being held behind locked doors to purposely keep us residents away from it. No posters to let us know where they even were. They weren’t in uniforms so just looked like members of the public. It was not obvious they were there and they were not welcoming either. ‘well we’ve been here since 11’ is not a good enough response when you left me outside waiting to come in for over an hour!

I did speak to them in the end, told them about the amount of outages i’ve had since November. They told me it wasn’t true that i’d had that many outages. I literally have dates and times noted down from when I contacted my ISP. I don’t like being told i’m a liar.

I know I made the right choice now ditching this company and relying on mobile broadband instead. Just look at the uptime. Most companies have 99.9% uptime. This last month, OFNL has been 78%. While I was having issues it was as low as 70%. And the prices are very high for what you get, if you even get connection at all! £35 for 160/30. I now pay £18 and get speeds as high as 600/80.