OFFSPRING Reviews 

Absolutely terrible experience using these clowns. I ordered a pair of sneakers. Even though I ordered size 10.5UK but their website automatically defaulted it to size 10UK after I ordered it. I contacted them immediately (only option available was an email) but they only responded a few days later, after they had claimed to have shipped the goods to one of their OFFICE SHOES stores. I placed another order a little later for the same sneakers when the size 10.5UK became available again, and this time it recorded the correct size.

It has now been 5 working days and neither sneakers have arrived to the store for collection yet.

I tried calling Offspring customer service number 0330 100 1904 but that number is not longer connected. I have been trying to call the OFFICE SHOE store(0203 4106243) but no one picks up. I tried using Office.co.uk live chat but it responds with:

"We are outside of Business hours. One of our agents will get back to you during our working hours"

That auto response was received when I messaged at 11:30 in the morning on a Friday.

It looks like Offspring/Office are in some sort of difficulties and may be going under hence why their website is glitching, the phone numbers are disconnected or not been answered. The live chat is unmanned and if you are lucky enough to receive an email response, it will be nearly a week later.

Update 10th December 2025!!!!!! I finally got Paypal to refund my purchase after opening the case in August for non-delivery as OFFSPRING were rejecting my claim without providing evidence and dragging their heels, until it reached PayPal's own deadline to close the case which was in my favour.

Despite me contacting OFFSPRING by email to prompt quicker resolution and to understand why they have been trying to reject the PayPal claim, they only sent me standard auto replies all the while the Paypal case was ongoing. Clearly they were deliberately awkward and tried to prolong my suffering. Disgusting!

Interested in buying a couple of products, but cannot even get on to the it site. It asks you to keep confirming that you are not a robot by clicking images of things, but once you have done it it keeps asking you to do it again. Can't even message them, as you need to to this to get on to any part of their site. If they are going to make it awkward like this I will shop elsewhere.
UPDATE. Tried again and their website now works, so it seems to have been a problem earlier at their end.

Great notifications & fast delivery

I've ordered 3 pairs of limited edition sneakers online from offspring so far and with each order I haven't encountered a single issue. To look at trustpilot you'd avoid them but I honestly have only ever experienced good things when ordering from Offspring.

I had a query also and it was answered within a few hours. I will continue to use Offspring! 5 stars easily.

Update: I'm still no closer to having this order (W74029043) resolved. I was assured that the 'Claims Team' would contact me to provide proof I did not receive the order (this is despite Yodel never disputing this and me providing ample evidence to Offspring of that I never received it). I have still not received any contact from the 'Claims Team' in the timeframe I was assured they would contact me in. When I chase Offspring I only receive a generically worded emails saying they will be in touch with no further information or assistance provided. At best, these responses seem like incompetence. At worst it feels deliberately evasive in order to not provide me with a refund.

I placed an order with Offspring over a month ago. Their courier, Yodel, seemingly lost the order and despite significant chasing (and promises that it would be delivered by x date) the order was never delivered and Yodel have since confirmed that they do not know where the parcel is. The customer service from Offspring has been very poor despite this being a frequent occurrence from reading other Trustpilot reviews. Despite raising this issue with Offspring multiple weeks ago they have made little effort to rectify the situation and I am still no closer to receiving a refund or a replacement for my order.

Malachi was so helpful in the Birmingham Selfridges branch yesterday. I wanted to try on 2 pairs of trainers and he got them so quickly, he was happy to answer any questions and had a lovely smile on his face. In the end I ended up buying the sambas. He was very knowledgeable and explained that I may need a suede eraser because of the front shoe material. Overall a very positive experience (so positive I wanted to leave a review!) Malachi‘s amazing customer service definitely pushed the sale across the line!

I wish I’d read these reviews before purchasing as so many reporting the same experience as me. Offspring use yodel who left a picture of my parcel outside my house (not a safe place as I’m on a very busy rd). I presumed it’d been stolen as it wasn’t there but reading these reviews I’m thinking it’d be very easy for the Yodel driver to take the photo and then take the parcel. Customer service is very poor. Eventually I’ve been told that within 10 working days, I’ll be given a disclaimer to sign at which point I have 5 days to post it back and then will be issued a replacement or refund. It feels like they’re hoping to make things hard so I don’t get a refund/replacement.

My order number W74122145 was cancelled and they never give a reason for this.
I have spent alot of money with them throughout the years so I am disappointed that they would treat a customer like this.
The item was not out of stock as it was just put on their website.
I will be taking my business elsewhere, you have just lost a customer.

Abysmal service from offspring. Used a delivery company yodel that “lost” (stole) my order. Offered no support, I had to do all the chasing with yodel. Gave a refund but poor service all round, the trainers were out of stock online but made zero effort to rectify the awful service received. I would advise everyone not to shop with these, there are so many better companies out there who actually care about their customers

Made my order on a Tuesday,it's now Fri and I haven't received a confirmation email from them,I've tried contacting them and they just continuously cut me off!!!...🤬

Incorrect used product sent, STILL I had to pay cost to recieve it AND to send it back.

Never heard of this and scam company. AVOID AT ALL COSTS.

Rip off delivery and poor customer service. Stated free delivery over £80 but charged me £4.99 for next day delivery. The item still not arrived for a week. Got email from Saa-rah in customer services stating tough luck qnd they won’t even refund the delivery fee.

Disappointing service – Faulty item, no return label

Review (avis) :
I ordered a product from Offspring and received a faulty item. Despite multiple emails, their customer service refuses to provide a prepaid return label, even though EU consumer law requires sellers to cover return costs for defective goods.

They also refuse to put me in contact with a store manager and keep replying with generic responses, offering no real solution.

I'm based in Belgium and will now escalate this case to the European Consumer Centre. Very disappointing experience for a brand that should know better.

My item never arrived, they said it has with a picture from yodel that shows it abandoned at the side of the road somewhere. Offspring said they would investigate and it would take upto 48 hours. I emailed back after 4 days to get the same 48 hours email. 10 days later im still £100 out of pocket with no shoes that I paid for. No reply to say what’s going on. Terrible customer service and company to deal with don’t use.

To begin, the shoes were sent in a plastic bag alone with no protective box. Then when I received my shoes (Birkenstocks) I noticed that Offspring had sent the synthetic version of the shoes rather than the leather ones as advertised on their website, despite me paying extra for the leather.

First time speaking to customer service was helpful and they agreed to refund me the full amount including postage. However, after sending back, they did not refund the postage and are refusing to refund as they are stating that they did not send the wrong item now.

TERRIBLE service, TERRIBLE customer service. I use to shop here frequently years ago but never again. Will not recommend Offspring to anyone. Not the same shop anymore.

First time using this company. Trainers came a few days later than expected so paying for same day delivery just wasn't worth the money i paid.
Trainers are the right size etc and they did get here so i have a happy son

I wish i had checked trustpilot before ordering from this company. They use Yodel for delivery who are the worst courier ever.

There customer service is rock bottom, no live chat, call centre just a mail address. that when you use you get a generic, get back to you in 5 days.

Really save yourself the grief and avoid this clown show!

If there is anyone reading this it is simple ... choose a different courier and hire folk to run both your social media and customer complaints via web chat ...

Purchased a pair of trainers and paid £4.99 for a courier to deliver.
10 days later and they don't even know where my shoes are and all I get from customer services is I'll be updated within 48 hours. Absolute joke!

Stock stated 3 left. I ordered a pair of trainers only to be told sold out. I sent an email and received a generic email. No personal touch or at least honouring something else.

Update after receiving reply from OFFSPRING.

it probably wasn't fair to give 1 star. I was a little upset by not being able to get my hands on such a good deal.

Thank you for your reply.

Nothing you can do sadly as it's not in stock. I'll wait for the next deal

First time I used site o found the trainers I wanted £35 cheaper than jd and footasylum so I ordered I then checked the reviews and seen so many bad ones so I was panicking a bit thinking ow no but boy no issues the box was double boxed and arrived safely no damage no problems no issues no need to worry as they arrived on time and perfect I would use again with out a doubt I would recommend to any one my experience was 5 out of 5 no problems