OFFSPRING Reviews 

I have spent lots of money with offspring and theen tgey choose to treat loyal customers like dirt , I ordered some trainers way back in July and I had a note through the door saying they’d been left outside in my electric cupboard but when I checked they was not there , I informed them straight away and they took months of emailing back and fourth to then decide to finally send me a form to fill out which never got to me it kept bouncing back so they said so eventually they send it to another email I fill it out and send it back then they have the cheek to say sorry it’s too late sending it back , you’ll have to take it up with your payment provider , this is totally unacceptable and unprofessional , the whole experience has been traumatising and still not resolved , do not shop with these corrupt people

I love the trainers and delivery was very quick, however one trainer arrived very dirty inside with black marks and hairs. It appears to have been worn for a long time and not just tried on. Contacted customer services a week ago but yet to receive a response.

Always a seamless transaction process online. I’ve heard horror stories but I think that may refer to in-store purchases. Quick easy and safe

Speed delivery, great trainers. But unfortunately the box was ripped and damaged

Excellent service

Bought several pairs of shows during summer sale, good price, good customer service

Poor shopping experience again with Offspring unfortunately. I'll stick to my trusted retailers in the future. On a positive note, my shoes did come double boxed!!

Personally reading reviews prior to ordering, I decided to take a gamble on my credit card. I ordered a couple of pairs of Nike Shox, at a ridiculous low price.

I received an email shortly after ordering on the 31st August, to make me aware my order has been confirmed. Received another from Yodel 2 days ago, to make me aware I will receive them by Sunday.

Shockingly, they were delivered today, both pair's. So cant complain at all, but the company seems a gamble. Great service though.

No way of contacting this company. No phone number and email says it takes 5 days. Its 2025 this is not acceptable

They claim to have live chat but they dont and have no responded to me with 24 hours on insta or tiktok. Their twitter is shut down

Great service fast delivery Great product

Considering the other reviews, probably not worth leaving this as it seems to be a trend of poor performance. I can't leave on photo evidence because trustpilot don't allow you to do so. Cut long story short order an item on the 11/08/2025 received the tracking number, item never came. After 2 weeks contacted Offspring they said they have to investigate, after a week no response. I sent another email asking for a refund, saying I don't want the item anymore, I was told I have to wait for the investigation to conclude. After almost a month today I was told

"Hi Anthony

Thank you for your email.
​
Thanks for your patience in allowing us the time to look into this for you.

On checking your tracking, this unfortunately hasn’t moved in some time so as this is the case, we will now need to declare the parcel lost in transit we’re afraid.

We have now requested a refund for you.

Once this is processed, please allow up to 5 working days for funds to reflect on your side.

If there’s anything else you’d like you to assist you with, please keep in touch.

Thanks
Saa-rah"

They'll probably leave a response to this saying sorry blah blah get in touch but this company is awful!!!

Awaiting another item that I order 2 weeks ago, as soon as it comes it's getting sent back! AVOID

Order number W74404039 (for when they say please provide more info so we can help. which is a cop out the wont do NOTHING!!!)

If I could give zero stars I would. Offspring needs to Stop using YODEL as a delivery service, it’s trash ! They are lazy and disrespectful ! They left my package outside of my building and didn’t deliver it to me as I live on the first floor ! I wasn’t even home when they tried to deliver so they should have tried again another time instead of just leaving it outside for it to be stolen !

Genuinely the worst experience I’ve ever had had shopping online, the customer service is practically non existent, and what correspondence you get is rude and blunt, they take no accountability, and have no desire to rectify the issue. I placed an order for next day delivery, predictably yodel lost (or stole) the parcel. I then struggled through the customer service department of both offspring and yodel trying to find out where my parcel was. Eventually they said they would post a replacement, 2 weeks on it turned out they hadn’t posted it, once I followed it up they decided to use OFFICE shoes to send a replacement. By the time this arrived I’d stated I didn’t want it and to not send it. Then when I returned it, they accused me of sending a different item, which presumably had been stolen by a yodel employee. I asked for photo evidence of the parcel, they then told me to contact my card provider. Never ever use this company or anything associated with it.

I had a really good experience with this company. Item arrived perfectly in perfect condition. Couldn’t fault them.

Cant even contact them to cancel a order is there even a customer service team order number is W74442238

Basically a scam at this stage. Ordered shoes that came in the wrong size, took back to a yodel checkpoint as stated on the website. They told me they don’t take those parcels. Went to the next available one. They took it but it got sent to another shoe shop, who kindly posted them back to me (now that’s customer service!). The email customer support is horrendous. I’ve never experienced such level of vagueness and lack of substantial support. 1 sentence responses saying they can’t do anything with no responsibility or accountability taken for the fact their websites provide false return points. I’ve opened a dispute with my bank and will be reporting to trading standards, would advise you all to do the same.

I have bought from Offspring multiple times and haven’t had an issue. Before today I would have given them ⭐️⭐️⭐️⭐️⭐️ - but I would have been remiss for doing so. The true test of a company is when things don’t go to plan, and how they put things right.

I placed an order last night, opting for next day delivery. I assumed it was DPD, foolishly, and found out it was Yodel. Immediately I was filled with dread. Despite placing the order early on the day, by the time I went to bed the parcel hadn’t even been received by Yodel.

I woke up, checked the tracking and was pleasantly surprised; it was all looking good. That didn’t last. After recent horrors with Yodel (I’ve never know a company to literally bare faced lie as much as they do - they even try blaming the weather when we are in a heatwave!!!!) I was again frustrated to see my orders delayed. The usual nonsense, non specific reasoning given:

‘We're keeping your parcel safe whilst there is a short delay. Please check back for updates’

I contact Yodel, using their insufferable chat. They can’t give me a straight answer, basically telling me that it’s an admin issue with the logistics. I’m told to liaise with Offspring, despite not being able to give me any reliable information to provide to them in order to actually resolve the issue.

Therein lies the issue - you simply cannot contact them to get a quick response. No phone number (the only one you can find takes you to a team that deals with gift cards ONLY - what a joke. You can have humans to sell gift cards but you don’t have humans to offer a decent customer experience. Go figure.

No chat option.

Only available option - email. Response time FIVE WORKING DAYS. That’s if they actually reply - from what I’m seeing, they don’t.

I’m now £200 down, I have no idea how I’m meant to get this sorted, and predictably, I’ve not heard back from Offspring.

I hope they see this - my order number is W74426667 - please reach out to me as soon as possible on either the phone number or email registered on my account.

I just want what I paid for……!

***Update*** - My package eventually arrived, and in fairness, Offspring didn’t respond within 48 hours, and refunded my next day delivery I’ve updated the review score from ⭐️ to ⭐️⭐️⭐️ - however clear that the issue here, as many others have commented, is your choice of courier. It may be useful to offer options on your next day service other than Yodel - this is the point of contention and ultimately failure as their customer service is truly woeful.

Won't be using Offspring again. They used yodel to deliver my package and they were terrible. Missed two evenings timeslots and lied saying that they couldn't find my house when the app showed they didn't even enter my town. Complained to Offspring and Yodel and finally got the package which had been stamped on out of spite. Sent the package back but only got a refund for the item not the postage both ways so out of pocket for nothing. Avoid

Good prices on product, delivery time is good.

Updated review. One week later and all I get is its under investigation. In the meantime I have had to purchase additional shoes. I have requested refund. No I cant have that until investigation is complete. My cc bill hasbeen oaid so I now have paid for something I dont have abd not getting very far with resolution. Apoauling customer service. OMG Why did I not read the reviews prior to ordering. There is no means to contact other than e mail and social media which not everyone has. No chat option. Offspring say they have sent trainers. Yodel website says parcel still with sender. E Mail says wait for up to 5 days for reply. So many people seem to have had the same problem. I have a very disappointed grandchild and additional cost to purchase others before holiday. Please avoid this company. If I could give zero stars then I would have. Will try to retrieve money through credit card company. It seems like they have either thieves within company or yodel or totally incompetent employees