Ocean Estate Agents Reviews 

5,628
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful and professional the staff are, making property buying and selling feel completely straightforward, smooth and stress-free. People really appreciate the prompt communication, friendly service, and the reassuring regular updates provided by the expert team throughout the entire journey. Some people were dissatisfied with communication issues, noting that email responses or phone interactions could sometimes feel quite unhelpful, abrupt, or disappointing. A few reviewers also mentioned experiencing unexpected delays and having to continually phone the office to get basic progress updates during their move.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Clients share positive opinions on service, highlighting the professional, helpful, and friendly approach of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is prompt and thorough.... See more

User experience

Customers had positive experiences with user_experience, highlighting seamless communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashleigh made the whole process so easy, we’ve been kept in the loop the whole process & couldn’t recommend Ashleigh enough. She explained everything & we never felt stressed in such stressful time. A... See more

Rated 5 out of 5 stars

I would like to say a massive thank you to Jemima in the Letting team. Every step of the way she has been brilliant, always keeping us updated and providing an exceptional service. We’ve not always ha... See more

Rated 5 out of 5 stars

Really good experience overall. Jemima was great throughout and kept us updated at every stage. Communication was excellent and the whole process felt very straightforward. Easily one of the best lett... See more

Rated 5 out of 5 stars

This is the third time that I have used Ocean property lawyers. Any questions which I had were answered and if they couldn’t answer them immediately, they rang back the next day to give me an answe... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(5,628)

745 reviews in the last 12 months

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Rated 5 out of 5 stars

Ocean was incredibly useful in the…

Ocean was incredibly useful in the purchase of my first property, especialy Julie from the Gloucester Road branch. She not only kept me updated throughout the whole process but also sped the other agents up whilst they were being slow with documents. Would 100% recommend ocean for other home buyers.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

A really positive experience.

We had a really positive experience with Ocean. Much more personable and responsive to calls/emails than other agents we interacted with in the process of getting valuations and house hunting.

5 June 2026
Rated 5 out of 5 stars

We have been using Ocean to let our…

We have been using Ocean to let our property in Bristol for nearly 10 years now and cannot fault the service provided by the extremely helpful James and Jemima in finding us great tenants for our flat. They thoroughly explain each stage of the letting process and promptly answer any questions that we might have, nothing is ever too much trouble. We can thoroughly recommend Ocean and will not hesitate to use them again next time.

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Thank you very much to the amazing …

Thank you very much to the amazing team based in Clifton, not sure I can name names but the while team where great and professional in getting our property off the market and rented in within days of being advertised.

I definitely recommend their services.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sam & The Ocean Team …

I’d like to thank our Estate Agent Sam he went above and beyond his job,he very professional and thorough and steered us through every step of the way from selling and buying,I’m going to miss our catch ups and banter he’ll always be a welcome guest at our forever home. Thank you Sam & Ocean
I would also recommend the Ocean solicitors were amazing

27 May 2026
Rated 4 out of 5 stars

Good!

Overall our property purchase went fairly smooth. The viewing appointments were very prompt & the folks over at Ocean were very helpful.

The only nitpick I have is that communication between myself and the Vendor was forwarded between the two via the Estate Agents. Meaning I had access to the vendors email address and full copies of the emails.

I think that this kind of communication regarding a purchase should be summarised and/or interpreted into the Estate Agent's own words, as we might as well have been emailing each other directly.

12 May 2026
Rated 5 out of 5 stars

Fantastic service

Such a brilliant service. Answers all my queries very promptly and very patient in helping me to understand things. I can not fault the service in particular Luigi who has been so helpful.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

House valuation

Thanks Claire Kington for your prompt, professional and personable approach. You made what could have been a perfunctory valuation a thoughtful, enjoyable and engaging experience. Your insights and advice felt just right.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

A good experience

Everything was well taken care of and I was kept informed of progress at each stage. Charges were very reasonable and in line with original guidance given.

28 May 2026
Rated 5 out of 5 stars

From day one Ocean were brilliant

From day one Ocean were brilliant , The team kept us informed of any changes and Tanya rang with a regular update with where we were on the chain.
Ella was our solicitor, from ocean and because of my husband's mobility she met us at the Shirehamton branch rather than going in to town. Thank you all.x

28 May 2026

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