Ocean Estate Agents Reviews 

5,628
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 745 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how incredibly helpful and professional the staff are, making property buying and selling feel completely straightforward, smooth and stress-free. People really appreciate the prompt communication, friendly service, and the reassuring regular updates provided by the expert team throughout the entire journey. Some people were dissatisfied with communication issues, noting that email responses or phone interactions could sometimes feel quite unhelpful, abrupt, or disappointing. A few reviewers also mentioned experiencing unexpected delays and having to continually phone the office to get basic progress updates during their move.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

Service

Clients share positive opinions on service, highlighting the professional, helpful, and friendly approach of... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt and helpful... See more

Response time

Reviewers highlight positive aspects of response time, noting that communication is prompt and thorough.... See more

User experience

Customers had positive experiences with user_experience, highlighting seamless communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashleigh made the whole process so easy, we’ve been kept in the loop the whole process & couldn’t recommend Ashleigh enough. She explained everything & we never felt stressed in such stressful time. A... See more

Rated 5 out of 5 stars

I would like to say a massive thank you to Jemima in the Letting team. Every step of the way she has been brilliant, always keeping us updated and providing an exceptional service. We’ve not always ha... See more

Rated 5 out of 5 stars

Really good experience overall. Jemima was great throughout and kept us updated at every stage. Communication was excellent and the whole process felt very straightforward. Easily one of the best lett... See more

Rated 5 out of 5 stars

This is the third time that I have used Ocean property lawyers. Any questions which I had were answered and if they couldn’t answer them immediately, they rang back the next day to give me an answe... See more


Company details

  1. Real Estate Agents
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Conveyancer
  5. Mortgage Broker
  6. Property Management Company

Written by the company

Ocean Estate Agents have been selling Bristol and North Somerset homes of all shapes and sizes – large and small, grand ¬and modest, smart and not so smart… for all kinds of people since 1984. Founder Paul Harris started the business over 40 years ago with Ocean Bishopston on Gloucester Road, and there are now 12 local offices across the city including one in Portishead and Weston super Mare. Their ethos is very much ‘people before property’, with the emphasis on looking after the individuals and families buying or selling their homes, to make what is often a challenging experience, as worry-free as possible. Ocean’s teams, reflect the culturally rich communities of this wonderful city, spanning a diverse mix of ages and backgrounds from across Bristol. It is also very much a family business. Many of the team have grown up and started their own families whilst working for Ocean – they even have some second generation ‘Oceaners’ now working for the company.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(5,628)

745 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Paul, Demi, Matt and the rest of the team at Portishead were excellent during the whole process of buying a property. Thank you very much for all your help!

17 July 2026
Rated 1 out of 5 stars

Continually needing to phone for…

Continually needing to phone for progress, receptionist very abrupt & spoke as though I was being a nusience for asking questions. I wouldn't use them again.

25 September 2025
Ocean Estate Agents logo

Reply from Ocean Estate Agents

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt you had to chase for updates throughout the transaction.

We were particularly concerned to read your comments regarding the way you were spoken to when contacting our office. Providing a friendly and professional service is something we take great pride in, and this is regularly reflected in the positive reviews we receive from our customers. We therefore regret that your perception was different and that you felt our approach fell short on this occasion.

Having reviewed your file, however, we were surprised by your comments regarding the level of support provided. Our records show that your agent remained heavily involved throughout the transaction, making numerous calls, providing regular assistance, and carrying out multiple home visits to help resolve issues as they arose. Members of the team worked closely with you over an extended period to help progress the matter and support the transaction through to a successful completion.

We appreciate that buying and selling property can be a stressful process and that delays or complications can sometimes create the impression that insufficient progress is being made. In many cases, parts of the legal and conveyancing process are outside of an estate agent's direct control, although we will always do our best to assist and keep matters moving wherever possible.

Whilst we are sorry that your overall perception of our service was disappointing, we would like to thank you for your business and are pleased that we were ultimately able to help bring the transaction to a successful conclusion.

Regards, Ocean

Rated 5 out of 5 stars

How easy!

Mark and his team in Shirehampton made selling so easy! I didn’t have much luck with another agent, switched and then sold within 2 weeks! They were much more professional than the previous agent and communication was great!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

We would like to thank everyone at the…

We would like to thank everyone at the agency for their professionalism and support throughout the purchase of our new home.
A very special thank you goes to Tanya, who was absolutely fantastic from start to finish. She kept us updated at every stage, always responded promptly to our questions, and helped coordinate communication between all parties. Her dedication, kindness and proactive approach made what can often be a stressful process much smoother.
We truly felt supported throughout the entire journey and are very grateful for all the help we received. We would highly recommend your agency to anyone looking to buy or sell a property.
Thank you again for helping us purchase our first home!

15 July 2026
Rated 5 out of 5 stars

Lisa Lewis and Elizabeth Georgiou are…

Lisa Lewis and Elizabeth Georgiou are worth their weight in gold!

Ocean got us a fantastic over asking price for our property and kept a pair of very stressed (and I’m sure at times, rather challenging!) sellers closely updated throughout the sale.

Special thanks also to Lawrence, Joe and Charlie for getting our listing up so quickly and handling the viewings and negotiations.

We would happily recommend using ocean to others.

14 July 2026
Rated 5 out of 5 stars

Excellent service from marketing to…

Excellent service from marketing to sale The team were thorough and very professional, keeping the process moving and communicating with us frequently. In fact we completed in about 2.5 months. We were extremely satisfied with the service and care we received from both the marketing and solicitor teams.

13 July 2026
Rated 5 out of 5 stars

Ocean were great!

The team of individuals were kept us informed throughout. The move manager, legal assistant and conveyancer. My apologies if I’ve missed anyone but the support from the team has been well received. Thanks again.

13 July 2026
Rated 1 out of 5 stars

Well from start to finish was a…

Well from start to finish was a terrible experience. Moved in house was not clean dirty and asked for it to be cleaned. Not ever done. Maintenance on property was not done with leak in ceiling and mould.Would never want to rent through ocean ever again. Poor experience. Poor communication. Avoid

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ocean Property Lawyers, simply excellent!

I recently used Ocean Property Lawyers for the sale of my home, and I'm very grateful for the support I received throughout the process.

A special thank you to Olivia Staynings, who handled my sale professionally from start to finish. She was always approachable, patient, and quick to respond to any questions I had, helping to keep everything moving during what can be a stressful process.

Communication was clear throughout, and I always felt informed about what was happening next. When challenges arose, they were dealt with calmly and efficiently, giving me confidence that everything was in safe hands.

Selling a property is rarely straightforward, but the service I received made the experience much easier. I'd happily recommend Ocean Property Lawyers to anyone looking for a professional, reliable, and friendly conveyancing team, with excellent communication. Thank you again for all your hard work!

13 July 2026
Rated 5 out of 5 stars

Great service and team

The Ocean Clifton team was helpful from the start. All the team members were very experienced and went out of their way to help out, even when we had difficulties with our solicitors. They we the best estate agents we dealt with, and we'll definitely use them again if we ever purchase a property in the future.

5 June 2026
Rated 5 out of 5 stars

Paul Delaney and his team at Ocean deserve an award

Paul Delaney and his team at Ocean Portishead deserve an award. I felt in safe hands from day one with Paul and and his team and was seriously impressed with everyone I spoke to. The technology and professional experstise were second to none. I was met with courtesty and kindness each step of the way to the successful completion of my purchase.

10 July 2026
Rated 5 out of 5 stars

Professional , helpful and friendly staff

From initial instructions through to completion communication with Tom and Jenny (2) have been great. Complications, when the arose were discussed and resolved with minimum stress. I have no hesitation in recommending Ocean for future property sales.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Ocean Estate Agents

Have recently instructed Ocean to value and market a property, and received prompt professional service from Claire Kington. Property value, description, and photographs were quickly emailed for approval along with notification of a viewing within a couple of days. Hoping to receive offers in due course.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Claire

Great experience with Claire, very accommodating for a last minute second viewing. Also useful being sent additional details about the property before the viewing.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience Buying Our First Home

We had an excellent experience purchasing our first home with Ocean Estate Agents. From our initial viewing through to completion, the whole process was handled professionally, and we always felt well informed.

A special thank you to Julie Bridges, who kept us updated throughout the purchase and was always approachable, responsive and proactive. We’d also like to thank Andy Burge for his support and guidance during the process. Both were a pleasure to deal with and helped make what could have been a stressful experience much smoother.

We always received prompt responses to our questions, and the team worked hard to keep everything progressing. Thanks to their efforts, our purchase completed successfully, and we’re delighted with our new home.

We would happily recommend Ocean Estate Agents to anyone looking to buy or sell a property. Thank you again to Julie, Andy and the whole Ocean team for all your hard work.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Helpful for finding properties

I found Ocean lettings very helpful in getting our rental property sorted. Charlotte Payne was especially good in keeping us informed and up to date on how things were going and what we needed to do.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I sold 2 houses with ocean within a…

I sold 2 houses with ocean within a year and found them to be very good.
The staff have been very supportive and helpful along with keeping me up to date with everything. Hopefully I also kept them up to date with everything going on especially with my late mums property. I would like to thank Lulu and Billy especially.

8 July 2026
Unprompted review

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