Ocean Florida Reviews 

3,377
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for making the entire booking process smooth and completely stress-free. Consumers truly appreciate the detailed recommendations, tailored options, and wonderful holiday planning provided by agents from the very start. Travelers note that coordinating accessibility needs or complex packages is handled with great care and attention to detail. However, some people mentioned issues with villa property standards or missing booking details for their trips. A few reviewers also experienced frustrating customer service interactions and unhelpful responses when trying to resolve problems. Others felt disappointed by higher package pricing compared to alternative options available in the market.

What people talk about most

Staff

Consumers find staff to be positive, supportive, and exceptionally helpful throughout the booking process.... See more

Holidays

Reviewers highlight positive aspects of holidays, noting that the planning process is remarkably stress-free... See more

Booking process

Reviewers mention positive feedback about the booking process, describing it as exceptionally smooth, prompt,... See more

Service

Users describe positive interactions with service, praising the attentive and knowledgeable staff who handle... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d highly recommend booking your holiday through Ocean Florida. From the moment I made contact Graham took time to understand my needs and pull together an itinerary and options to consider. He gav... See more

Company replied

Rated 5 out of 5 stars

Booked our holiday to florida with Ocean florida and I am so glad I did. They have been absolutely brilliant from start to finish. (We go in 20 days) my child has special needs and Lindsey has been... See more

Company replied

Rated 5 out of 5 stars

Been shopping around for awhile to book Walt Disney world. I contacted ocean Florida and got through to a lovely gentleman called Jamie Sweeney. So efficient, really quick and easy phone call. Ten min... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from Ocean Florida. Coming up to the last 2 days of our holiday - I’m currently sat by the pool of our Champions Gate villa writing this post. Booked almost 2 years in adv... See more

Company replied


Company details

  1. Travel Agency

Written by the company

From beginning as a small team selling over Teletext 20 years ago, we have become one of the fastest growing travel companies in the UK today. And yet, for all that’s changed, we remain a family run business with people-first principles, living by our core values of what we’ve learnt to be truly important. We know that striving to be the best means empowering your choices with bespoke holiday packages. We know that doing the right thing means always treating your travels like our own. And we know that we can only make these things happen with a trusted team of USA experts. We are your holiday shapers and memory makers. We are Ocean Florida redefined, where it’s never been easier to find a Sunshine State of mind. Here at Ocean Florida, we’re ABTA and ATOL protected so you can book in confidence, knowing your dream holiday is in safe hands and fully protected


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,377)

383 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tom West was really helpful

Tom West was really helpful. It contact both members on the family to make our bookings, we explained everything to each and was happy to answer all questions. Thank you again Tom, and all on a Sunday afternoon/evening!

10 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Chelsea, thank you so much for sharing your kind feedback on the great service you received from Tom when booking your holiday. Enjoy the countdown to your trip, and if there's anything at all we can help with, please don't hesitate to get in touch and we'll be more than happy to help. Many thanks - Zara OF

Rated 5 out of 5 stars

Outstanding Ocean

From the first enquiry to booking everything was perfect!
My family had the most wonderful magical holiday!

24 March 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning, thank you so much for sharing your kind feedback on your Ocean Florida experience, I'm so thrilled to hear you've had the most wonderful holiday! We'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Tom west was great at explaining…

Tom west was great at explaining everything

22 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi there, thank you for sharing your kind feedback on the great service you received from Tom recently, I'll be sure to pass your lovely words onto him. Many thanks - Zara OF

Rated 5 out of 5 stars

Used several times always use for florida

Used several times, always get great service, and prices are so good.once booked, great after service too

8 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Michele, thank you so much for sharing your thoughts on your Ocean Florida experience, we really appreciate your feedback. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida - recommended for your SPECIFIC villa in Florida

Based upon our experience we highly recommend Ocean Florida for a villa holiday in Orlando. After taking details of our requirements (people travelling, dates, possible areas to stay, etc.) their representative, Darren, called us back later in the day and provided us with details on multiple villas and different flight options which could save us money.
The real difference with Ocean Florida is that you choose the EXACT VILLA where you would like to spend your holiday.
When we called back the next day with queries Darren was especially helpful and nothing was too much trouble to get sorted. The whole package (specific villa, flights, car hire and Theme Park tickets along with some free options) was discussed in detail as we proceeded with the booking. Before we finished the call we had emails confirming our whole itinerary.
I cannot praise the service we received from Darren enough, and recommend you give Ocean Florida a ring for your villa holiday in Orlando.

8 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Terry, thank you so much for taking the time to share how impressed you've been with the service you received from Darren recently. I'm so thrilled to hear of your fantastic experience, and I'll be sure to pass your lovely words onto Darren, and if there's anything else we can assist with in the run up to your holiday, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Sinem was absolutely spectacular kind…

Sinem was absolutely spectacular kind patient and very professional as I had to change dates for my holiday and Sinem was Amazing! On all counts very calm and understanding on all the aspects of my change of holiday dates put me at my ease thank you

8 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Maria, thank you so much for sharing how pleased you've been with the fantastic service you received from Sinem recently. I'm so thrilled that she was such a great help, and I'll be sure to pass along your very kind words to her. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida

Ocean Florida, we’re very easy to deal with. Quick, professional and gave lots of options to choose from. Will definitely use again.

7 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Sarah, thank you for sharing your insights on your Ocean Florida experience, we really appreciate your lovely feedback. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida were a great help when…

Ocean Florida were a great help when booking my holiday i would recommend them and i will definitely be booking with them again

1 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Mark, thank you for your kind feedback, we will very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Prompt and professional

Wanted to add another person to a group booking. Karen and Kate provided numerous quotes and breakdowns to assist in deciding exactly how to proceed. All done promptly and professionally. Thank you

6 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Ian, thank you for sharing how pleased you've been with the great service you've received from both Karen and Kate when amending your booking. I'm so pleased to hear that they were such a great help, and will be sure to pass along your kind words to them. Many thanks - Zara OF

Rated 5 out of 5 stars

I had a positive experience exploring Ocean Florida

I had a positive experience exploring Ocean Florida while researching holiday options. Their website was easy to navigate, with plenty of package options and useful information that made comparing trips simple.

What stood out most was the professional and responsive customer service. My questions were answered clearly, and the team came across as knowledgeable and helpful without being pushy.

I also appreciated seeing that they are ABTA and ATOL protected, which adds confidence when booking a major holiday.

Overall, a smooth experience and a company I would consider when planning a Florida trip.

20 November 2025
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi George, thank you so much for taking the time to share your kind feedback on your Ocean Florida experience, we really appreciate your very kind words. Many thanks - Zara OF

Rated 5 out of 5 stars

Ocean Florida 100% from enquiry to final steps ..

Can throughly recommend Ocean Florida Holidays 100%
From first enquiring then booking nothing was an issue Jane was amazing . Advice on hotels, entry paperwork , tickets for parks etc was great, we were updated on everything , the booking portal is straight forward . Due to a knee injury ,this week Lindsey has been brilliant arranging airport assistance, and scooter to be delivered to our hotel with such efficiency 🤩

1 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Amanda, thank you for sharing how pleased you've been with the great service you've received throughout your Ocean Florida experience. I'll be sure to pass your kind feedback to both Jane and Lindsey, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

I felt compelled to write this review…

I felt compelled to write this review to highlight the exceptional service I have received from Ocean Florida. Over the past few weeks, I have been in contact with Lindsey Brumby and Katieann Tracey, both of whom have gone well above and beyond their roles to support me with our family holiday.
They have provided outstanding advice, reassurance, and practical support while helping me navigate several personal issues that arose during the booking process. Their response times have been first class, and every query, request, or need for additional information was dealt with promptly, professionally, and with genuine care.
I truly cannot thank Lindsey and Katieann enough for everything they have done — they have been absolutely amazing throughout. The wider Ocean Florida team are equally fantastic, and the level of customer service provided has been exceptional.
I wouldn’t use any other travel company and would highly recommend Ocean Florida to anyone planning a holiday.
Many thanks for everything.
Jeanette Stimpson

1 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Jeanette, thank you for sharing how impressed you've been throughout your Ocean Florida experience, and with the great service you've received from both Lindsey and Katieann. I'll be sure to pass along your very kind feedback to them both. Many thanks - Zara OF

Rated 5 out of 5 stars

Excellent customer service from Charlotte at Ocean Florida…

Excellent customer service from Ocean Florida. I originally booked in Jan and was contacted when the free dining came out to be told that it can be added to my holiday for virtually no extra. I opted to go with a completely different option to include the moderate dining plan. No ammendment fees just the cost of the difference. They also honoured the freebies I was given originally, that was a nice touch.
Charlotte from Ocean was more than happy to find loads of new quotes for me. Got back to me super quick and sorted it all out. Now I really have got the holiday for our dreamscti look forward too at a really great price.

1 May 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Beckie, thank you so much for taking the time to share how pleased you've been with the great service you've received from Charlotte recently. I'm so thrilled to hear that you have such a wonderful holiday to look forward to, and if there's anything else at all that we can assist with, please don't hesitate to get back in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

First time booker with Ocean Florida…

First time booker with Ocean Florida and couldn't be happier with the service. Truly knowledgeable and great suggestions in booking what is quite an overwhelming holiday to plan. Great advice, patient with my many queries and changes and I couldn't beat them on price.

30 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Sarah, thanks for not only trusting the Ocean Florida team to plan your perfect holiday, but also for sharing how impressed you've been throughout your experience. I'm so thrilled that you've been happy with the great service you've received from the team. Many thanks - Zara OF

Rated 5 out of 5 stars

Highly recommend!

We can’t recommend Ocean Florida highly enough. We’ve yet to go on our trip, but the experience so far has been the best we’ve had with a travel operator. Tex had such great knowledge of Orlando and knew the perfect hotels to stay at for our party. Every time we’ve had a query, it has been answered extremely quickly. Lili, Tessa, Charlotte…all fab when we’ve had a question or needed something. Also, we couldn’t match the deal they offered through any other means. We wouldn’t book through anywhere else now for the destinations they cover.

29 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Andrew, thank you for taking time from your day to share how impressed you've been throughout your Ocean Florida experience. I'm so pleased that the team have all been so helpful, and will be sure to pass along your very kind words to them. If there's anything else we can assist with in the run up to your trip, please don't hesitate to get in touch and we'll be very happy to assist. Many thanks - Zara OF

Rated 5 out of 5 stars

Best for Disney Holidays

Really clear information. Great value holidays. Would always use for DisneyWorld holidays

28 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi there, thanks very much for your kind words, we really appreciate your feedback and will look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

Lawrence was very informative helpful…

Lawrence was very informative helpful and knowledgeable.

25 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Michael, thank you for sharing how impressed you've been with the great service you received from Lawrence recently. I'll be sure to pass along your kind words to him, and if there's anything else we can assist with, please don't hesitate to get in touch. Many thanks - Zara OF

Rated 5 out of 5 stars

Book with Ocean

I asked for, and received, quotes for various options. Nothing was too much trouble and communication was excellent.

23 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Hi Mike, thank you for letting us know how pleased you've been with the service you received from the team, I'm really thrilled to hear you're so happy. Many thanks - Zara OF

Rated 5 out of 5 stars

Really great experience with Ocean Florida

Really great experience with Ocean Florida. They were so helpful sorting out our holiday and dealt with any issues we had quickly and without any hassle.
Nothing was too much trouble and they made the whole process really easy and stress-free, which we really appreciated. Super friendly and easy to deal with from start to finish.
Would definitely book with them again!

27 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Kym, thank you so much for taking time from your day to share how pleased you've been with your Ocean Florida experience. I'll be sure to pass along your kind feedback to the whole team, and we'll very much look forward to assisting you again in the future. Many thanks - Zara OF

Rated 5 out of 5 stars

couldn’t recommend this company enough…

couldn’t recommend this company enough first time booking a double destination holiday amd tom west our advisor sorted everything for us down to the last detail everything we asked for he accommodated
💯 this is the company to use

25 April 2026
Unprompted review
Ocean Florida logo

Reply from Ocean Florida

Good morning Mick, thank you for sharing your kind words on your Ocean Florida experience. I'll be sure to pass along your very kind feedback to Tom, and we'll look forward to assisting you again in the future. Many thanks - Zara OF

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look