Oakfield Direct Reviews 

1,744
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 303 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that orders consistently arrive securely packaged and often ahead of schedule. Many people also appreciate the straightforward online ordering process, helpful communication, and the consistently high quality of the products available. Buyers frequently express their intention to return for future purchases due to this overall reliability. Some reviewers were not happy with delivery delays caused by external courier services during transit. A few consumers mentioned encountering missing parcels, unexpected redirection issues, or unhelpful tracking updates when trying to trace their orders.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting quick arrival times and... See more

Product

Clients share positive opinions on product quality, highlighting top quality items that match descriptions... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and great discounts.... See more

Order

Users describe positive interactions with order, highlighting a straightforward and user-friendly online... See more

Service

Consumers find service to be positive, highlighting quick, reliable, and efficient experiences from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really good fast service items I bought are good quality reasonably priced. I was kept informed from making the order right through to the order being delivered what stage it was at. I will definitely... See more

Rated 5 out of 5 stars

This was my first time ordering from Oakfield and they didn't disappoint. I had previously ordered the same item from another company, which accepted the order and took the money, but then I was later... See more

Rated 5 out of 5 stars

Good service and good prices I purchased some fly repellent via Amazon and it turned up well packaged and a day earlier than expected. Would definitely buy from them again.

Rated 5 out of 5 stars

I found the riding hat that my daughter wanted at a very competitive price. The ordering process was very straightforward and it was received promptly (two days before her birthday). Excellent service... See more


Company details

  1. Equestrian Store
  2. Boot Store
  3. Animal Feed Store
  4. Saddlery
  5. Sportswear Store
  6. Tack Shop

Written by the company

Our massive new 11500sq ft purpose built premises are amongst the largest in the U.K. Inside, the newly refurbished retail area is light and airy and provides a delightful environment to browse amongst all your favourite brands. Outside, there are delightful garden and woodland areas for you to enjoy and there is ample parking. We doubt that you will find such an enormous selection of country and equestrian products anywhere else. Easily accessed from the M6, M61 & M65, a visit to Oakfield is a pleasure from the start. Friendly and knowledgeable staff will always be on hand to assist you with your purchase and you will soon find that our massive buying power translates into VERY competitive prices. Stockists of the major brands including Ariat, Pikeur, Weatherbeeta, Joules, Shires, Mountain Horse, LeMieux, NAF, Global Herbs, Equine America and many more...


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,744)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unhelpful and rude staff

Unhelpful and rude staff
In reply to your response I wasn’t having anything fitted???!

29 June 2026
Unprompted review
Oakfield Direct logo

Reply from Oakfield Direct

We try to offer friendly assistance and advice wherever possible. We have staff trained in the fitting of safety items and they will often spend a long time fitting the correct hat or body protector. However, this service is only available to customers intending to purchase the fitted item on the day and not to customers considering buying similar (but unfitted) items online, potentially from another retailer.

Rated 2 out of 5 stars

No help with issues

The Shires fly rug arrived and fitted. However from day one the neck straps kept ondoing - the donkey wearing the rug has 2 other shires rugs and this did not happen with them and another donkey and pony also have shires rugs and again no issues with the neck straps coming loose.

Came home one day and the entire neck was loose, all the straps undone and she had managed to stand on it and rip it to shreds. This is within 3 weeks of purchase at around £65. Not a cheap rug.

I believe there was an inherent fault in this rug and should have sent it back when it first started happening but as I didn't have a fly rug for her and she was itchy I let it do. She is now wearing a ruggles one and the straps don't come undone on it so it is this specific rug which has issues.

Will cost £30-40 to repair it as the entire neck will need doing and is it worth it given it may happen again if the straps continue to come undone.

Absolutely no help fro the supplier. They told me to return the rug to see if it was manufacturing fault but did not respond to my later email explaining that given how damaged it was it would inevitably be considered an accidental damage so not worth returning to them and paying the expense of that. Had the neck straps not all become undone in use. the donkey could not have stood on them.

24 June 2026
Unprompted review
Oakfield Direct logo

Reply from Oakfield Direct

We responded to emails promptly and asked the customer to return the rug to us. We made it clear that, if the rug was subject to a manufacturing fault, we would resolve the matter. The customer has not returned the rug, so we have been unable to assist further.

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