The Saddle Bank Reviews 1,741

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being outstanding, faultless, and a breath of fresh air, making the process of buying and selling saddles incredibly easy and straightforward. People frequently highlight the quick and hassle-free payment process, often receiving funds within days or even hours of the company receiving their saddle. The user experience is described as seamless and efficient, with many appreciating the clear communication and the helpfulness of the staff. However, some customers also noted issues with the inspection process, where saddles were declined for vague reasons not clearly defined in the terms and conditions. A few other people also felt that they had to chase the company for their money, and one reviewer mentioned being cut off during a phone call about collection.

What people talk about most

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the quick,... See more

Product

Reviewers highlight positive aspects of the product, consistently praising the ease and efficiency of selling... See more

Payment

Customers had positive experiences with payment. Many reviewers praised the promptness of payments, with... See more

User experience

Users describe positive interactions with the user experience, consistently highlighting the process as easy,... See more

Staff

Consumers find staff to be positive. Many reviewers consistently praise the team as very friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

First experience of selling a used saddle and I couldn’t fault the service from The Saddle Bank. I am absolutely delighted with the offer I was made and also the quick seamless process getting the sad... See more

Rated 5 out of 5 stars

Absolutely outstanding, faultless service. A breath of fresh air in the world of buying saddles. I ordered one saddle and unfortunately my saddler couldn’t come out in the trial period (my fault!) unf... See more

Company replied

Rated 5 out of 5 stars

The whole process couldn't have been more straight forward or hassle free. From the word go my questions were answered quickly and thoroughly. They were very realistic with their advice about time fra... See more

Rated 5 out of 5 stars

Selling my saddle was so straight forward and simple from start to finish. I received a quotation the same day I completed the enquiry form. Once accepting the offer transport of my saddle was arran... See more

Company replied


Company details

  1. Saddlery
  2. Equestrian Store
  3. Tack Shop

Written by the company

The Saddle Bank is the worlds fastest growing and most trusted online saddle retailer. With a huge selection of over 1700 saddles in stock, both new and used, The Saddle Bank has something to suit most horses. Whether you are looking to buy, sell, or part exchange, The Saddle Bank will gladly assist. Offering a 5 Day UK trial and 9 month buy back scheme, riders are confident when buying from The Saddle Bank. This is backed by the support of the friendly saddle experts on hand to help you via email or phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very helpful team

The team at The Saddle Bank are very helpful and the whole process is very uncomplicated, although I did have to wait for nearly a year for my saddle to sell.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

First experience of selling a used saddle

First experience of selling a used saddle and I couldn’t fault the service from The Saddle Bank. I am absolutely delighted with the offer I was made and also the quick seamless process getting the saddle to them. Payment was received within a couple of days of the saddle being received. Every member of the team I had contact with have been very friendly , professional and responsive. I highly recommend The Saddle Bank to anyone who has a saddle to sell.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, easy process to sell my 2 saddles that were a slightly unusual fitting. Would recommend and definitely use again

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant idea.

Brilliant service. So fast. So efficient. And no back and forth. No bartering. Just a fair price for my saddle that was not in use and going to waste. Such a good idea.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Straightforward process to sell my saddle. The Saddle Bank made a fair offer and paid me very quickly once they had received it. My on.y probelm was finding the box and packaging to send it in! I would certainly recommend.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I sold a saddle through Saddle Bank it…

I sold a saddle through Saddle Bank it was easy to set up, organise courier, the website was very informatve and took you through each step. From first contact with the team, they were very helpful and managed the whole sale process I would definately recommend this route to sell a saddle

26 March 2026
Unprompted review
The Saddle Bank logo

Reply from The Saddle Bank

Thank you so much for your review.

We’re delighted to hear that selling your saddle through The Saddle Bank was easy and well organised. It’s wonderful to know our website guided you through each step and that our team was helpful from start to finish. We’re thrilled you would recommend this route for selling a saddle!

Best Wishes,
The Saddle Bank Team

Rated 5 out of 5 stars

Excellent to deal with quick and easy…

Excellent to deal with quick and easy to sell my saddle. They were very helpful when DPD were delayed. Payment was prompt and took all of the hassle of having multiple contacts from buyers. Quote was vfm would definitely use again.

19 March 2026
Unprompted review
The Saddle Bank logo

Reply from The Saddle Bank

Thank you so much for your review.

We’re delighted to hear that selling your saddle with The Saddle Bank was quick and easy. It’s great to know our team was helpful with the DPD delay, payment was prompt, and the process took all the hassle out of dealing with multiple buyers. We’re thrilled you found the quote good value and would use us again!

Best Wishes,
The Saddle Bank Team

Rated 5 out of 5 stars

Selling to The Saddle Bank

From start to finish The Saddle Bank was great. I was selling my saddle and have managed to completely avoid the hassle of selling it through Facebook ect and managed to get around what I was looking for it! The process from accepting the quote of what I was being offered for the saddle, to postage and receipt of the payment, it was quick and hassle free! Would definitely recommend to anyone looking to sell a saddle.

21 March 2026
Unprompted review
The Saddle Bank logo

Reply from The Saddle Bank

Thank you so much for your review.

We’re delighted to hear that selling your saddle with The Saddle Bank was quick, hassle free, and exactly what you were looking for. It’s wonderful to know the process, from accepting the quote to receiving payment, made everything easy, and that you would recommend our service to others!

Best Wishes,
The Saddle Bank Team

Rated 5 out of 5 stars

Fantastic service easy to use

Fantastic service easy to use. Sold direct to them. Saddle collected and money with me promptly.

20 March 2026
Unprompted review
The Saddle Bank logo

Reply from The Saddle Bank

Thank you so much for your review.

We’re delighted to hear that selling your saddle directly to The Saddle Bank was easy, with prompt collection and payment. It’s wonderful to know you found the service fantastic and straightforward!

Best Wishes,
The Saddle Bank Team

Rated 5 out of 5 stars

Absolutely outstanding

Absolutely outstanding, faultless service. A breath of fresh air in the world of buying saddles. I ordered one saddle and unfortunately my saddler couldn’t come out in the trial period (my fault!) unfortunately it was too long for my horse. Rung customer services and asked to swap it for a more suitable one, DPD picked the first saddle up the next day, and once retuned the second saddle was posted and received very quickly. Have since recommended to other people on the yard and they’ve have also had flawless experiences. Also ordered a girth and exactly the same faultless service. Extremely impressed and will be a returning customer if the need arises! Would recommend 10 times over.

13 March 2026
Unprompted review
The Saddle Bank logo

Reply from The Saddle Bank

Thank you so much for your incredible review.

We’re absolutely delighted to hear that your experience with The Saddle Bank has been faultless from start to finish. It’s great to know the swap process was smooth and quick, and that our team could help you find a more suitable saddle with minimal hassle.

We’re especially pleased to hear you’ve recommended us to others on your yard and that they’ve had equally positive experiences. That really means a lot to us.

Thank you again for your kind words and support. We’ll be here whenever you need us in the future.

Best Wishes,
The Saddle Bank Team

Rated 5 out of 5 stars

Excellent service very happy with the…

Excellent service very happy with the whole process
Thanks very much

19 March 2026
Unprompted review
The Saddle Bank logo

Reply from The Saddle Bank

Thank you so much for your review.

We’re delighted to hear you were very happy with the whole process and found the service excellent.

Best Wishes,
The Saddle Bank Team

Rated 5 out of 5 stars

Super easy and simple

Super easy and simple, turn around within the week. I was nervous at first, sending off an expensive saddle without being paid first is daunting. The saddle bank were buying it from me, understanding they need to validate the saddle first and I was paid within the week. Would absolutely use again!

16 March 2026
Unprompted review
The Saddle Bank logo

Reply from The Saddle Bank

Thank you so much for your review.

We’re delighted to hear you found the process super easy and simple, and that everything was completed within the week. We completely understand that sending off a saddle can feel daunting, so it’s great to know the process reassured you and that payment was received promptly.

It’s wonderful to hear you would absolutely use The Saddle Bank again!

Best Wishes,
The Saddle Bank Team

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