I've faced multiple issues since switching to O2. The signal drops frequently, especially in my area, which is frustrating. Moreover, customer support is slow to respond, making it more difficult to r... See more
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Horrible horrible company. I have serious medical issues, O2’s service does not work at my property yet they will not let me leave. I am unable to have important and urgent conversations at my own ho... See more
Company replied
Follow on from my last review about 02 complaint. I have now received 4 phone calls from 02. I answer phone call but they do not speak and the last one talked over me as if it was an voicemail and p... See more
Company replied
Worst customer service ever!!! If I could leave no stars I would. A month and a half I have been waiting for you to reconnect a phone number that you allowed hackers to port out and it’s me doi... See more
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Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.5
Poor
24K reviews
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Worst customer service ever!!!
Worst customer service ever!!!
If I could leave no stars I would.
A month and a half I have been waiting for you to reconnect a phone number that you allowed hackers to port out and it’s me doing all the chasing because no one calls me back and then today when I chase I get told the case is closed and the reconnection team should have called me days ago!!! Do you even know what you are doing because I don’t think you do!!!!
UPDATE. What a surprise reconnection team still haven’t called me after promising to do so 6 times!!!! When will I get the call and my phone be reconnected, it’s now coming on 2 months, pathetic service and sadly you don’t care
Yet another day and lots of lies and I’m no further on getting my phone line reconnected!!! It’s absolutely tiring and beyond a joke!! I have now been told that I can’t have my phone number back as it’s over 30days!!! I didn’t give it away so I don’t understand why I can’t have my number that you gave away without my permission!!!
Been on the phone for an hour now and got nowhere
Please don’t put the poor reply like you did below again, just get my number connected
24 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to share your feedback Natasha and we're sorry to hear about your experience and the frustration caused by the delay in resolving the issue with your phone number. We’d like to help but unfortunately can’t on this platform, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/45nIKfb
Facebook: https://bit.ly/4vV41I6
Amina K was very helpful.
Amina K was very helpful.. looked for ways to solve our issue
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Soroosh. We're delighted to hear that Amina was helpful and took the time to explore different ways to resolve your issue. We'll be sure to pass your comments on to her and thank you for taking the time to share your experience.
I got lost my phone and number few…
I got lost my phone and number few weeks ago but I claim the new one via insurance and to get the sim I went to Westfield and I meet with Akins and she is so good and help me to get my past sim and make a good experiences thank you Amina.
24 July 2026
Unprompted review
Reply from O2
Hi Karan and thank you for your review. We're delighted to hear that Akins was able to assist you following the loss of your phone and help you get back up and running with your replacement SIM and made the process a positive experience. We appreciate you taking the time to share your comments and thank you for choosing O2.
I had an excellent welcoming experience…
I had an excellent welcoming experience with experienced staffs at O2. Especially with Matt and Ruby , they were good representatives and professional in dealing with my issue . I just would like to thank them for their cooperation and help .
24 July 2026
Unprompted review
Reply from O2
Hi and thank you for your review. We're happy to hear that Matt and Ruby were professional and able to assist you with your issue. We'll make sure your kind words and appreciation are passed on to them and thank you for taking the time to share your experience with us.
It was great service really happy she…
Lamia was great, really happy! she helped me out and was super friendly and efficient:)
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Katia and happy to hear that Lamia provided such great service and made your experience a positive one. We appreciate you taking the time to share your comments and thank you for choosing O2.
Great service from Muneeza and Lamia
24 July 2026
Unprompted review
Reply from O2
Thank you for your review Charles and we're pleased to hear that Muneeza and Lamia delivered great service and made a positive impression. Thanks again for taking the time to share your experience.
Matt was very helpful and polite
Matt was very helpful and polite. He made my swap over very fast & painless
24 July 2026
Unprompted review
Reply from O2
Hi Julia, thank you for your lovely feedback. We're pleased to hear that Matt was able to help and make your swap over quick and painless. Thanks again for taking the time to let us know about your experience.
So happy with service provided by Donte.
24 July 2026
Unprompted review
Reply from O2
Thank you for your review Oley and happy to hear that you were pleased with the service provided by Donte. We appreciate you taking the time to share your experience and thank you for choosing O2.
Very satisfied for the staff
Very satisfied for the staff , Lamia keep it up 👍
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Roberto and happy to hear that you were very satisfied with the service you received from Lamia. We appreciate you taking the time to share your comments and thank you for choosing O2.
Very quick service
Very quick service, super helpful with real
personality from Biniam
24 July 2026
Unprompted review
Reply from O2
Hi Will, thank you for your review. We're pleased to hear that Biniam provided quick and friendly service giving a positive impression. We appreciate you taking the time to share your experience and thank you for choosing O2.
Great knowledgeable and friendly…
Great knowledgeable and friendly service from Fatima, highly recommend
24 July 2026
Unprompted review
Reply from O2
Hi KS and thank you for your review. We're delighted to hear that Fatima provided such knowledgeable and friendly service leaving a positive experience. We appreciate you taking the time to share your comments and thank you for choosing O2.
Listened carefully to the problem and…
Listened carefully to the problem and came up with an answer. Good attention to detail.2
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Jane and pleased to hear that your concerns were listened to carefully and that a solution was provided. We appreciate you taking the time to share your experience and thank you for choosing O2.
Reply from O2
Hi Jane, thank you for your feedback. We're happy to hear that you found the support helpful. Providing friendly and effective service is what we strive for, and thank you for taking the time to share your comments.
customer service was amazing wonderful…
customer service was amazing wonderful salesman he was a great help needs a raise immediately served by jack!
24 July 2026
Unprompted review
Reply from O2
Thank you for your feedback Liam and happy hear that Jack was able to help you with your query, and he made such a positive impression. We appreciate you taking the time to share your experience and thank you for choosing O2.
Great customer service!
24 July 2026
Unprompted review
Reply from O2
Hello, thank you for your feedback. We're delighted to hear that you received great customer service. Providing friendly and positive support is always our goal, and we appreciate you taking the time to share your experience. Thank you for choosing O2.
Serena was very helpful and polite and…
Serena was very helpful and polite and put my mind at ease regarding my o2 account
24 July 2026
Unprompted review
Reply from O2
Hi Susan, thank you for the review. We're pleased to hear that Serena was able to put your mind at ease regarding your O2 account giving a positive experience and thank you for taking the time to share your experience with us.
Reply from O2
Hi Paulina and thank you for the review. We're pleased to hear that Amina was helpful and provided you with great service leaving a positive experience and thank you taking the time to share your experience with us.
The service advisor Lamia she is so…
The service advisor Lamia she is so patient , polite and skilled, she gave her precious time to sort transfering infi from old to the new mob.
I do appreciate the help and service I received to day.
24 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to leave such a lovely review Harmony. We're pleased to hear that Lamia was able to help with transferring your information to your new mobile. We'll be sure to pass this on to her and hope you enjoy your new phone.
Donte was very helpful and made me feel…
Donte was very helpful and made me feel at ease as I was struggling a bit. He sorted the problem very quickly.
24 July 2026
Unprompted review
Reply from O2
Hi, thank you for the review and pleased to hear that Donte was able to help and made you feel at ease. It's great to know he quickly resolved the issue and provided the support you needed. We'll be sure to pass your feedback on and thanks for taking the time to share you experience with us.
Disappointing Service Experience
I've faced multiple issues since switching to O2. The signal drops frequently, especially in my area, which is frustrating. Moreover, customer support is slow to respond, making it more difficult to resolve problems. Overall, it hasn't met my expectations at all.
21 July 2026
Unprompted review
Reply from O2
Thank you for taking the time to leave a review Shannon and sorry to hear that your experience since switching to O2 hasn't met your expectations. We’d like to help look into the signal issues but can’t on this platform, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3RTAbFR
Facebook: https://bit.ly/4wl50Cn
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