Mobile connection ok and originally the monthly cost was competitive. The annual high price increases mean it's no longer good value so I contacted o2 to see what they could do. Without asking me an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well, mostly because your service leaves me lost most days, as a single retired pensioner there are a list of things I cant get due to some sort of security, Fanbase for one, Im invited on, but my ser... See more
Company replied
I went to O2 in Bristol 5 Broadmead, Bristol BS1 3HF in March 2026 as I had problems with a mobile i only bought recently . Although the girl I saw "K" on the 25 march 2026 was helpful she was... See more
Company replied
I have no internet the whole of our trip 4 days to be exact, just relying on wifi. Very hard to travel without the data, can’t check anything bus and train times, google maps not working because no d... See more
Company replied
Company details
Written by the company
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Contact info
500 Brook Drive, RG2 6UU, Reading, United Kingdom
- 0344 809 0202
- www.o2.co.uk
2.6
Poor
24K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Appalling customer service
it took almost an hour to get them to agree to send me a replacement SIM card. The automated answering Service asks if I want to replace my SIM - then they send a code to my lost SIM! One week has elapsed and I’m still waiting for the SIM card to arrive. Another hour wasted talking to customer service - they claim that it was lost by Royal Mail! So now they have (agreed to) send me another one. With no apology and no compensation.
19 July 2026
Unprompted review
Reply from O2
Hi Shravan,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We can understand how frustrating it must have been to try and replace a lost SIM card, only to encounter difficulties with the automated process and then spend a significant amount of time contacting customer services.
We're also disappointed to hear that, after being advised a replacement SIM had been sent, you then had to contact us again when it failed to arrive. We appreciate how inconvenient this must have been, particularly when you're waiting to restore service to your account.
We understand your frustration at the time spent trying to resolve the issue and are sorry that your experience has left you feeling disappointed.
As we're unable to access account-specific details through Trustpilot, please get in touch using one of the methods below if you'd like your concerns reviewed further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4g1SZLl
📘 Facebook: https://bit.ly/4fnnQCS
Thank you for your feedback.
Very helpful staff
Very helpful staff. Knew exactly what I needed and did it with minimum fuss and maximum politeness and friendliness
27 July 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that you found our staff so helpful. It's wonderful to know that they understood exactly what you needed and were able to assist you with minimum fuss while maintaining a polite and friendly approach throughout.
Providing efficient, knowledgeable, and welcoming service is what we strive for, so it's great to hear that your experience was such a positive one.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4hk6vfB
📘 Facebook: https://bit.ly/4hvbw4Q
Thank you for choosing O2.
Willing but Incompetent
Willing but incompetent. As a Volt customer my "double data" should have been arranged automatically, at the time I changed both my broadband to Virgin and my mobile provider to O2. It didn't and as a consequence I ran out of data whilst navigating my way to an unfamiliar Cheshire address. Long story short, it's taken 7 calls so far to their call centre and the issue is still not addressed. In fact, over the course of those calls and 3 weeks my account has been moved to a more expensive data package and my Volt benefits that should double my data have still not been added. Insult to injury is that I have to call them back after a month has expired since their system can't change my package more than once in a month. The Indian call centre go through motions of being polite, using buzz words like "going forward" etc are polite but clearly incompetent at addressing issues. There is no way to escalate a complaint or speak to someone in this country. I wish I'd never moved from EE and can't wait for my contract to end.
27 July 2026
Unprompted review
Reply from O2
Hi Michael,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We can understand how frustrating it must have been to switch both your broadband and mobile services with the expectation that your Volt benefits would be applied automatically, only to find that this didn't happen and led to issues with your data allowance.
We're particularly disappointed to hear that, despite multiple contacts over several weeks, the issue remains unresolved and that changes made to your account have not delivered the outcome you were expecting. We appreciate how frustrating it can be to repeatedly contact customer services and still feel no closer to a resolution.
We value your feedback and are sorry to hear that this experience has affected your confidence in O2.
As we're unable to access account-specific details through Trustpilot, we'd encourage you to contact us directly if you'd like your concerns reviewed further:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TXoNt4
📘 Facebook: https://bit.ly/4vOXZJ3
Service was really good in store and my…
Service was really good in store and my aim and app have been set up thanks to the staff
27 July 2026
Unprompted review
Reply from O2
Hi Mohamed,
Thank you for taking the time to leave a review.
We're delighted to hear that you received really good service in store and that the team were able to help get your SIM and My O2 app set up. We know how important it is to have everything up and running smoothly, so it's wonderful to hear that the staff were able to assist and make the process easy for you.
We'll be sure to share your kind feedback with the team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xa9P1t
📘 Facebook: https://bit.ly/4x4tfEP
Jasmine helped reconnect my sim after…
Jasmine helped reconnect my sim after it was cancelled, I really appreciate the time spent and help. She is very patient
27 July 2026
Unprompted review
Reply from O2
Hi Mohamed,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was able to help reconnect your SIM after it was cancelled. We understand how important it is to get services restored as quickly as possible, so it's wonderful to know that Jasmine took the time to assist you and get everything back up and running.
It's especially great to hear that you appreciated her patience and support throughout the process. Providing friendly, understanding, and effective service is what we strive for, so we'll be sure to pass your kind feedback on to Jasmine.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44SvaQU
📘 Facebook: https://bit.ly/4fFCp3F
Thank you for choosing O2.
Fatima was very helpful
Fatima was very helpful , helped me transfer data from old phone , very patient nothing was a problem , thank you
27 July 2026
Unprompted review
Reply from O2
Hi Stuart,
Thank you for taking the time to leave a review.
We're delighted to hear that Fatima was able to help you transfer your data from your old phone. We know that moving everything across to a new device can sometimes feel daunting, so it's wonderful to hear that Fatima made the process smooth and stress-free for you.
It's especially great to know that she was so patient and that nothing was too much trouble. Providing friendly, supportive, and knowledgeable service is what we strive for, so we'll be sure to pass your kind feedback on to Fatima, who will be delighted to hear that her help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4vWxYrk
📘 Facebook: https://bit.ly/4vXHSIV
Thank you for choosing O2.
Serena was excellent
Serena was excellent. She sorted out our issue which we were experiencing for 6 weeks.
27 July 2026
Unprompted review
Reply from O2
Hi Bridget,
Thank you for taking the time to leave a review.
We're delighted to hear that Serena was able to resolve an issue that had been ongoing for six weeks. We understand how frustrating it can be when a problem remains unresolved for an extended period, so it's wonderful to know that Serena was able to get everything sorted for you.
Providing knowledgeable, effective, and customer-focused support is what we strive for, and we're thrilled that Serena was able to make such a positive difference to your experience.
We'll be sure to pass your kind feedback on to Serena, who will be delighted to hear that her assistance was so appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3Rlmnns
📘 Facebook: https://bit.ly/4hBeULu
Thank you for choosing O2.
We had the best experienced with Soun
We had the best experienced with Soun. She help us a lot. Thanks again xx
27 July 2026
Unprompted review
Reply from O2
Hi She,
Thank you for taking the time to leave a review.
We're delighted to hear that you had such a great experience with Soun. It's wonderful to know that she was able to help you and provide the support you needed.
Providing friendly, helpful, and knowledgeable service is what we strive for, so we're thrilled that Soun made such a positive impression. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3RAxSra
📘 Facebook: https://bit.ly/4vVhb7X
Thank you for choosing O2.
Rude attitude staff member
Rude attitude staff member
I just went into the shop 02 and unfortunately I experience a not great support help conversation with one of their staff members at one of my local shop at 02 I would give them 5 star's but unfortunately no one from direct phone support from my feedback wasn't helpful and fit nowhere with it I very really go to 02 if I have to get replacement physical sim card changed I not comfortable going to my local shop I don't honestly feel like going their no more but once I out of contract with 02 I switching back to my previous provider as they a lot more understand and helpful with customers then my current network provider is currently atm
27 July 2026
Unprompted review
Reply from O2
Hi Matthew,
Thank you for taking the time to leave a review.
We're sorry to hear that your recent experience left you feeling disappointed. We understand how important it is to receive helpful and supportive service, whether you're speaking to our phone teams or visiting one of our stores, so it's disappointing to hear that this wasn't your experience.
We appreciate your feedback regarding the support you received and are sorry to hear that it has affected your confidence in O2. It's particularly disappointing to hear that you're now uncomfortable visiting your local store and are considering returning to your previous provider when your contract ends.
Your feedback is important to us, and we'd welcome the opportunity to understand your concerns further. Please get in touch using one of the methods below:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4xaVIcg
📘 Facebook: https://bit.ly/4wr0RN8
Good knowledgable service from Albright
27 July 2026
Unprompted review
Reply from O2
Hi Roger,
Thank you for taking the time to leave a review.
We're delighted to hear that you received good, knowledgeable service from Albright. Providing clear, informed, and helpful support is what we strive for, so it's wonderful to know that Albright was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Albright, who will be pleased to hear that his assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4wtwEND
📘 Facebook: https://bit.ly/4wtwFkF
Reply from O2
Hi Sean,
Thank you for taking the time to leave a review.
We're delighted to hear that Alejo was very helpful and was able to get your problem solved. We know how important it is to receive quick and effective support, so it's wonderful to know that Alejo was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Alejo, who will be pleased to hear that his help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4c8YTZF
📘 Facebook: https://bit.ly/4wtGIGv
Jasmine did everything I asked and got…
Jasmine did everything I asked and got my O2 app and priority set up properly
27 July 2026
Unprompted review
Reply from O2
Hi Pamela,
Thank you for taking the time to leave a review.
We're delighted to hear that Jasmine was able to help with everything you needed and get your My O2 app and O2 Priority set up properly. We know how important it is to have everything working smoothly, so it's wonderful to hear that Jasmine was able to get everything sorted for you.
Providing friendly, knowledgeable, and effective support is what we strive for, and we'll be sure to pass your kind feedback on to Jasmine. She'll be delighted to hear that her assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44Okd2L
📘 Facebook: https://bit.ly/3TI7dJw
The service and patience was wonderful…
The service and patience was wonderful ,thank you so much for you support and consideration Soun.
AND to Bruna who was the one serving me the first time,the day I got my devices ,such a nice experience with her,helping out to understand everything,just a 1000/100 thank you Bruna and Soun!!!
27 July 2026
Unprompted review
Reply from O2
Hi Danna,
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you received such excellent service from both Soun and Bruna. It's fantastic to know that Soun provided wonderful support with patience, care, and consideration, ensuring you felt fully supported throughout your experience.
We're also pleased to hear that Bruna made such a positive impression when you first visited to collect your devices. Taking the time to explain everything clearly and helping you understand your new products is exactly the kind of service we strive to provide.
Your comments about both colleagues are truly wonderful, and we'll be sure to pass your kind feedback on to Soun and Bruna. We're sure they'll be delighted to hear how much their support was appreciated and that they made your experience such a memorable one.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4yK8vnm
📘 Facebook: https://bit.ly/3TnVjo8
Thank you for choosing O2.
O2 new street staff were very helpful…
O2 new street staff were very helpful and helped me complete my isse
27 July 2026
Unprompted review
Reply from O2
Hi there,
Thank you for taking the time to leave a review.
We're delighted to hear that the team at our New Street store were very helpful and able to assist you in resolving your issue. Providing friendly, knowledgeable, and effective support is what we strive for, so it's wonderful to know that your experience was such a positive one.
We'll be sure to share your kind feedback with the store team, who will be pleased to know that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/4h1pawl
📘 Facebook: https://bit.ly/4fC8Hw9
Thank you for choosing O2.
Dale was really patient and listened to…
Dale was really patient and listened to my Dads requirements before making some great suggestions. He also printed everything for my Dad who is paper and old school! Wonderful service - thank you 😊
27 July 2026
Unprompted review
Reply from O2
Hi, thanks for taking the time to leave such a lovely review.
We're really glad to hear that Dale provided such patient and attentive service. It's great to know that Dale took the time to understand your Dad's requirements, offer suitable recommendations, and go the extra mile by printing everything out to make the information easier to follow.
We'll be sure to pass your kind feedback on to Dale, who will be delighted to know that his efforts made such a difference.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vWwjlf
Facebook: https://bit.ly/3TXj46x
Soun was brilliant
Soun was brilliant. Super helpful and did ehat i keeded (a replacement sim) super quick
27 July 2026
Unprompted review
Reply from O2
Hi Kevin,
Thank you for taking the time to leave a review.
We're delighted to hear that Soun was brilliant and able to help you get a replacement SIM so quickly. We know how important it is to get back up and running without any hassle, so it's wonderful to hear that Soun provided the support you needed in such an efficient manner.
Providing friendly, helpful, and effective service is what we strive for, and we're pleased that Soun made your experience such a positive one. We'll be sure to pass your kind feedback on to her, as recognition like this means a lot to our teams.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/44PaJnZ
📘 Facebook: https://bit.ly/4x7H4lT
Thank you for choosing O2.
amina K was amazing and so helpful
27 July 2026
Unprompted review
Reply from O2
Hi Ana, thanks for taking the time to leave a review.
We're so glad to hear that Amina K provided such helpful service and it's fantastic to know that Amina made such a positive impact on your experience. We'll be sure to pass your kind feedback on to Amina K,
If you do need anything in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4x0iC5L
Facebook: https://bit.ly/44Vkjph
Abde was very helpful and kind thank…
Abde was very helpful and kind thank you for your help
27 July 2026
Unprompted review
Reply from O2
Hi Kane,
Thank you for taking the time to leave a review.
We're delighted to hear that Abde was so helpful and kind during your visit. Providing friendly, supportive, and knowledgeable service is what we strive for, so it's wonderful to know that Abde was able to assist you and make your experience a positive one.
We'll be sure to pass your kind feedback on to Abde, who will be pleased to hear that their help was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3TYDDzv
📘 Facebook: https://bit.ly/4vTCHKk
Thank you for choosing O2.
Jasmine helped me with my bill issues…
Jasmine helped me with my bill issues my problems are now resolved thank you for the service
27 July 2026
Unprompted review
Reply from O2
Hi Waleed, thanks for taking the time to leave us a review.
We're so glad to hear that Jasmine was able to help resolve your billing issues and provide the support you needed. We understand how important it is to get these matters sorted quickly, so it's great to know that your concerns have now been resolved.
We'll be sure to pass your kind feedback on to Jasmine.
If you do anything else, please don't hesitate to get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fwQy2Y
Facebook: https://bit.ly/4wpWPET
I had an amazing experience
I had an amazing experience, he was calm and paid attention to details.
27 July 2026
Unprompted review
Reply from O2
Hi Zainab, thank you for taking the time to leave a review.
We're really glad that you had an amazing experience in store, and that you were dealt with so calmly.
If you do need anything further, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fBrfNk
Facebook: https://bit.ly/4fY3TCI
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.