Nuby UK Reviews 

Please read my email exchange with Nuby UK regarding a faulty Nuby Rapid Coll purchased to make formula for my newborn baby. Less than helpful and reluctant to help. They clearly know it’s a faulty batch as there have been so many complaints online that they send a template email regarding the Nuby Rapid Cool and request the batch number. All online forums on this are describing the same issue! Please read and think twice before purchasing!

13 March 2023:

Disgusting customer service, I have a two week old and have reported a faulty rapid cool. Marie was unable to understand or chose to ignore my email explaining I had followed the troubleshooting for this item detailed on the website and asked that I send video evidence. What newborn mother has the time or resource to film themselves making up a bottle?! Appalling and the time is clearly faulty given they have an entire troubleshooting process on their website.

Bought a sports drinking bottle for my 3 year old. Was missing the seal so it was leaking.
They requested my address, pictures and proof of purchase which I sent them and they have arranged for a new seal to be sent out. They emailed me back that day to arrange.

Very good customer service

Ordered the santa surprise box for the second year and soooo disappointed this year compared to last.

Last year it came in Decorated santa Secret box which h was great as even me and husband didn't know what we were getting which made it exciting to all open together!
However the year for the 12month plus box it came in a standard box delivery I opened it not knowing what delivery it was and there were all the items.
No surprise element at all.

Then looking at them alot of teethers for a 12 month old, my little one used them at 4 months not 14 months and seemed so babyish for a now toddler. Which is a shame.

Felt is was money truly wasted this year. Wouldn't recommend.

I ordered the Santa surprise box and guess what? 2 of the items are already used!!! One of this item is a teether, this is disgusting!!!! I tried to call customer service to no avail!!! Please help

I ordered a Santa Surprise box for a 6 month old and a watering can. In the Santa Surprise box I received 2 teethers , a bath book, comforter, tummy time mirror, high chair toy and ANOTHER WATERING CAN. The box wasn’t in a special box. This was my first and last Nuby purchase.

£5.50 postage for 2 baby cups. Why do companies try and rob people like this? Who sorts out their courier contracts? Evri charge £2.96 for any sized item under 1kg. They probably offer the same for businesses that have repeat use for sub £2. It just puts you off making a purchase when competitors offer free or much lower postage costs!

Nuby became a firm favourite in our house when our son grew to a toddler and their cups were the only ones he’d tolerate. However; recently I ordered from them directly as I am trying to avoid using Amazon and it’s been over two weeks and no sign of the bottles! When I wrote to customer service I was told “we have had a spike in orders, sorry”. Had they noted this on their website I would have actually used Amazon as this would have been far quicker. Customer service is lacking which is a great shame because the products in and of themselves are very good.

If I could put zero I would. The amount of times I have gave my children there waterbottle and they kids have woken up absolutely soaking wet because the "no leak waterbottle" leaks all over is beyond a joke. The bottles cost in excess of £15 and now they have both been chucked in the bin. . 0 Stats awarded

Ordered nearly 2 weeks ago still waiting to receive my order. Emailed to see what was going on and was told it was missed in dispatch from warehouse and would be sent straight out still waiting to receive! Sent another email and had no response since. Wouldn’t buy from here again now. So disappointed.

Would not recommend. The rapid cool flasks didn’t make a difference to the temperature of the water for any of my bottles. I bought two and none have worked. The insulated flask worked at first but then started to not keep it as hot for long as it should have. When emailing Nuby to ask why this is after buying two had no response. Very expensive flask.

Similar review to the one below. My rapid cook stopped working after a few uses. Have emailed 3 times over 3 weeks and no response even sent a direct message on Instagram and no response. Such poor customer service. I actually can’t believe such a company doesn’t even respond to emails.

Dreadful customer support. I bought the Nuby Rapid Cool in February, and after just 3 months, the flask proved to be unsuitable for its intended purpose. I took the time to compose a thorough initial email to Nuby, explaining the situation in detail and even attaching the proof of purchase. To my disappointment, I received multiple emails from different customer service representatives who seemed oblivious to the information I had already provided in my initial message. It took days for them to respond to each email and it appears that they didn't bother reading it at all. In their latest email, they requested that I measure the temperature of the flask using a specific thermometer, which they conveniently offered a link to their website for £6.99. However, I don't own such a thermometer nor have any plans to acquire one—I only have a forehead/ear thermometer—and I certainly won't be purchasing one from them. This company's customer service is truly appalling.

After 3 children and multiple Nuby brand purchases over the years I will not buy any more products from such a company with shoddy customer service nor would I recommend ever again in the future.

What is the logic behind the anti colic bottles? They literally have holes in the teat that leak milk everywhere????? Yet on their website it says NON SPILLING NON LEAKING TEAT?!? How did that pass any test??? I had to put a snap lock bag over the teat with a hair-trigger strapped around the lid to stop the milk from leaking everywhere. Absolutely useless. 0/10 DO NOT BUY FROM HERE.

I purchased the Nuby next to me crib after reading the good reviews on Nuby website. Everytime my baby slept in the crib he'd roll to one side, which is a huge suffocation risk. Especially in newborn babies.
The rock mechanism is very poor and even when it's on lock mode the crib tilts to one side. I did two reviews on the Nuby website and both times they got moderated and removed. They obviously don't accept any negative / bad reviews which is shocking, as its very misleading, untrustworthy and unreliable. The crib is not fit for purpose. After looking on Amazon lots of people have written reviews about the crib dangerously tipping to one side. It's not worth the risk, unless you are planning on permanently fixing to the bed.
I DO NOT recommend.

Bought a Nuby newborn baby bath and have used it a couple of times. The other night I spotted that the ink from two warning labels on the inside of the bath had run into my baby's bath water, and that she'd smeared it all over her hand. Obviously concerning from a safety point of view, but also clearly not fit for purpose as a bath. I submitted a review, with photographs, to Nuby's website directly, but they refused to publish it, so here I am. Shocked at the poor quality given the ubiquity of the product.

I bought a weaning bib and couldn't be happier. It is soo soft my son is not trying to take it of. It fully protects his clothes and inside of high chair. Very easy to wash and dry. Just gorgeous 😍

I tried to order an online product which is no longer available so I emailed the company and was actually sent the product I needed completely free of charge, including postage.
Was dealt with from start to finish by Rebecca who was an absolute diamond. Nothing was too much trouble and I cannot praise her enough.
Thank you so much.

I ordered 2 cot mobiles both faulty. Tried contacting nuby customer services by phone as it says to call prior to returning items but couldn't get to speak to anyone just kept getting cut off after going through the options. Emailed and filled out contact form but no one responded. Very bad customer service. I would not recommend nuby to anyone.
Reluctant to just send them back as this will mean paying postage at my cost as there downloadable returns form isn't postage paid.
Absolutely appalling service.
Ended up contacting PayPal who are sorting it out to issue a refund. I won't be ordering from nuby again....

Have a problem with my double breast pump which cant wait 2 days for a response as its not working. Been trying since you opened to phone as its an emergency, can't get through. Doesn't put you in a queue to wait for someone to answer. Rings once, tells you everyone is busy and to try again later. I filled the form out and it said "in an emergency call us". I dont have a milk stash in my freezer for my baby to have whilst I work, I work 6 days a week. No idea what im meant to do!