Nuby UK Reviews 

3,461
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the incredibly helpful staff who quickly resolve issues, answer questions, and provide replacement parts without any hassle. People frequently mention that these innovative products make daily parenting routines much easier, smoother, and far more efficient overall. However, some customers also noted that certain items developed unexpected faults or stopped working properly after a short period of daily use. Some reviewers were not happy with customer service, mentioning ignored messages, unhelpful responses regarding missing receipts, and a frustrating lack of support when safety concerns arose.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like the Rapid Cool flasks and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently noting quick response times and helpful... See more

Response time

Customers consistently note positive experiences with response times, frequently praising the prompt... See more

Staff

Clients share positive opinions on staff, highlighting their professionalism, efficiency, and friendly... See more

Service

People report high satisfaction with the service, highlighting speedy responses and quick replacement parts.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly we love the Rapidcool bottles and UV sterliser. We have been searching for a glass bottle with no etching. We found Nuby. Secondly, amazing customer service!!! Even when you in a state o... See more

Company replied

Rated 5 out of 5 stars

Purchased the 3 minute steriliser, which is a fabulous product - no steam or hot water going everywhere! Unfortunately it did develop a fault and the 'on' button stopped working. However, I dropped... See more

Company replied

Rated 5 out of 5 stars

We had bought a Nuby and seemed the lid was faulty! Got in contact with Nuby directly and dealt with a lovely lady called Marie, after sending off the evidence that was needed she resolved the issue w... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my rapid cool (part missing) so I contacted the support team and they reached out to me super fast and helped to resolve it almost instantly. Despite me not having my receipt, afte... See more

Company replied


Company details

  1. Baby Store

Written by the company

Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(3,461)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

I love the fact I don't need to replace…

I love the fact I don't need to replace the whole cup. My daughter has complex needs so is still using these at age 5, so she does chew the teat quite a lot. So replacing just the teat is great, better than the throw away age we seem to be in. My only gripe is that the postage is almost the same price as buying 5pks of the teats. I try to buy a decent amount every time I order so I don't need to keep paying the high postage costs. The actual product is fab though

5 August 2022
Rated 4 out of 5 stars

2nd time purchase

This is the second time I've brought this product as really impressed with the 1st one for my grandchild, However the 2nd one which I have brought has nowhere near 200 balls included in fact it has 117 balls only,
However Quality is Amazing

4 August 2022
Nuby UK logo

Reply from Nuby UK

Hi - Sorry to hear you have not received the correct amount of balls. Can you email us at enquiries@nuby-uk.com so we can assist you further with this matter. Thanks The Nuby Team

Rated 5 out of 5 stars

Good water bottle, fun shark design

I bought a couple of no-spill toddler water bottles. They are lovely designs, easy for my son to use and very sturdy. A little fiddly to clean and reassemble but overall very nice. I’d buy them again

4 August 2022
Rated 5 out of 5 stars

Very impressed.

I have only ever bought the daytime dummies from nuby as they are the only ones my daughter will use.. I am very impressed with how quickly they arrived this time around. The website it easy to use and I absolutely love that they email you when something comes back into stock that is a huge help. Thanks guys

1 August 2022
Rated 5 out of 5 stars

Totally fabulous!

Totally fabulous! Making the transition from breastfeeding to formula has been so much smoother with this amazing product! I would absolutely recommend it to anyone (and have already!) especially the travel package - so handy for being out and about!

31 July 2022

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