Each time I call, its a 5 minute or more wait time and then the call disconnects. All of my bills are behind and my credit score has tanked because I have not gotten a disbursement since January. Here... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Their lack of transparency, planning and movement for their financial aid department is near nefarious. They have held my funds despite them receiving them for my program. Their lack of transparency... See more
Company replied
I understand there to be a backlog when doing a merge, but the complete lack of transparency and communication is suspicious and fearful. I called last week to check on my disbursements because I... See more
I attended this program because it was at an accelerated pace and I wanted to complete as soon as possible. On the downside, there is so much wealth of knowledge out there that it is impossible to cov... See more
Company details
Information provided by various external sources
National University is a private university with its headquarters in La Jolla, California.
Contact info
North Torrey Pines Road 11255, 92037, San Diego, United States
- www.nu.edu
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad customer service...
I still struggle with National University's Financial aid office. Their customer's service stinks and they do not have any empathy for student's issues. This is the case with my Pell grant which Financial aid takes for ever to release.

Reply from National University
Experience
It’s not a good experience. When I reapplied, I was told I had to take 3 math classes and an English 2 class per the new catalog l was only told about the math class to be able to graduate before the pandemic. You can’t change things on a student when they have the catalog they are going by and not the new catalog.

Reply from National University
Credential Program
National University provides a clear path towards obtaining a teaching credential. The advisors and faculty are well-informed, helpful, and responsive to questions. The classes utilized knowledgeable professors who guided students through the proper social-emotional classroom environment. Their online platform improved when they changed to Brightspace. Also, scholarships were made available for academic performance. This program works best for individuals who want to continue to work while they go to school.
If I could give a 0 I would
If I could give a 0 I would, the experience with this school made my decision of not even considering to apply here. It felt like when you go into the store buckle at the mall and every single person walks up to you trying to sell you something but could care less about what you actually want. This school is in the business to make money, not see their students succeed. The lack of care and help from the 15 people that were “assigned” to me is insane to me. I hope they can find a way to make this experience better.

Reply from National University
Overall great experience in terms of…
Overall great experience in terms of resources, support and getting on track with my educational goals. The advisors are involved in helping students receive the help & tools needed to succeed.
SPED MASTERS Degree
The classes have all been great and the professors very knowledgeable. I have learned more in this program than in the typical brick and mortar campuses.
I have had a great experience at NU I…
I have had a great experience at NU I am more than half way through my program and I got every answer I needed answered. The teacher, students, financial aid, academic advisor and more have been more then helpful. The two professors that helped me the most at Danny Martinez and Nicholas Vega. Thanks to them for be their for me and even if I am still not in their class they are still willing to give advice and help. Amazing school amazing experience and I will definitely recommend to anyone.
Very accommodating staff and competent professors!
Very accommodating staff and professors!
Great University!!
Great University!!! The professor are phonenomial and supportive.
The content of the classroom materials is good
The content of the classroom material is good. The professor I have right now his temperament is very rude and unbecoming instructing me to drop out of the class explicitly saying I do not have what it takes to be in his 400 level cognitive psychology class that’s just one of the email correspondences I have had with him.
I have had a rude Professor a few months ago as well but not to this level of my current professor. Also some professors will not be explicit enough for students to understand the specific instructions . Instructions are pretty vegue.
Over all content is good .

Reply from National University
Absolutely amazing team!
I went through the administrative…
I went through the administrative credentials program and a lot of the information I needed to test for my AP A’s was not given to me during the program. I did not feel prepared to take that test as a result of the program. I also found it very frustrating when I was told that I was able to finish this program in one year and I had to apply for various applications to do so. I felt that I didn’t get the correct amount of guidance and help from advisors initially it wasn’t until I had an advisor later on in the program that I felt supported.

Reply from National University
There are equal enough pros and cons in my experience
I began my journey with National in March 2020. I had lot of people recommended the university and my main focus of choosing a university for their price and convenience due to having young children. Back in February 2020, the application process was very easy and there was a lot information in the beginning from the advisors and credential specialists.
Cons: After that they dropped off the face of the earth till I had questions. I had to reach out to start my internship even though I was eligible long before I started. I also wanted to get a second credential but it was much more complicated then the specialist initially discussed. I nearly missed out on graduation until I reached out to figure out that I was eligible. Then when it was time to apply for preliminary credential, I had no idea that my degree wasn't conferred until I had reached out and they put it in the system.
This may also be just general credentialing but there was great learning material but not enough information to help a new teacher survive. My intern teacher was great with communicating as far as through the phone. But really her skills stopped short there. She took my situation into consideration but did not fully back me when I had real issues with my on-site mentor that was issued by my district. She knew the mentor did not have my credential but sided with her more often than not. She also was very disorganized and was not clear with her instructions especially when it came to vital pieces that ensured I'd be applying my credential.
Pros: The classes were manageable enough to have a family and a job. Many of the professors were flexible and gave extensions if you communicated well. My father had passed away in the middle of the semester and the emotional support team was very caring and thoughtful. They helped me drop the class without much of a repercussion. The cost of tuition was very reasonable and I received a lot of scholarships/discounts.
Overall, I would recommend national university but I would caution anyone of my own experience. If I was well informed and checked in more often many of the problems would have existed.

Reply from National University
Current student
I have been attending NU for the past six months. The staff is friendly and helpful. I have enjoyed my professors but find it hard that they do not follow the same class structure. If the curriculum/expectations followed a designated outline, each class would be easier to follow. Highly recommend the monthly semesters, but be prepared to work hard as this program style is accelerated.
Still new
The experience has been great. In the beginning you get email and talk to actual people. However, as you keep moving that seems to end. So far their online classes are what they are supposed to be, but they don’t need others that have no reason to take them.

Reply from National University
Not a college worth attending
Was told I could get unofficial transcripts to start and needed officials within 60 days of starting. Then received notification I couldn't start until they had all official transcripts. Nobody ever reached back out to me to follow up or anything. Definitely not a college I will try attending, as it's obviously clear they don't care if you get enrolled or not.

Reply from National University
My rating scheme with National…
My rating scheme with National University would be 4 stars. This has been challenging, but honestly has been fun for me. My 40+ years of experience have been my strength throughout it all.
Most of my professors have been great
My professors have been great, for the most part, although, some do not get back to students quickly enough. I have had a bad experience getting assistance through NU in regard to the Praxis requirement for Ed. School Counseling PPC credential. Other universities do not have the Praxis exam requirement, therefore, I was expecting NU to be more supportive in helping students pass this exam by providing resources or workshops for students. However, that has not been the case.
easy to work with my advisors and the…
easy to work with my advisors and the classes being open 24 hours is huge for my scedual
Easy Going
When I looked in to signing up with National I was immeditately called by a staff member. Each employee has been kind and informative. Everything has been easy to follow and very streamlined. Christopher and Bob have been wonderful to communicate with.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







