NPS Law Reviews 

200
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team members for being exceptionally helpful, professional, and consistently knowledgeable throughout property transactions. Consumers also deeply appreciate the regular progress updates and clear, transparent communication channels, which significantly reduce anxiety and make the entire journey smooth. However, some people mentioned experiencing frustrating communication issues and unexpected delays that prolonged their transactions. A few reviewers also noted that getting timely responses to urgent queries was difficult, leading to unnecessary stress during important stages. Despite these drawbacks, the majority of clients remain very satisfied with the overall legal support provided.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Service

People report positive experiences with service, frequently highlighting efficient communication and... See more

Customer service

Customers felt high satisfaction with customer service, noting that reviewers frequently praised quick... See more

Response time

Users describe positive interactions with response time, noting that reviewers frequently praised quick... See more

User experience

Clients share positive opinions on user experience, highlighting professional and efficient service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the team in Middlesbrough. Megan Jones, Hannah Close and Libby Sanderson did an outstanding job under what was sometimes challenging circumstances. The stand out for thi... See more

Rated 5 out of 5 stars

Hera and Kamilla both worked very hard with my sale and were both very knowledgable and helpful! Every email was answered punctually and when a call was necessary they did not hesitate to get in tou... See more

Rated 5 out of 5 stars

Hannah, Libby and the team made the whole process smooth and stress-free. The weekly updates were useful and the Middlesbrough team were onhand for any queries, always polite and friendly. NPS Law han... See more

Rated 5 out of 5 stars

I dealt with with Amandeep and Harvey in the Middlesbrough office and was extremely happy with the service provided. My house sale completed quickly, without an issue and the online portal they used w... See more


Company details

  1. Legal Services

Written by the company

At the intersection of deep-rooted expertise and forward-thinking innovation, NPS Law emerges as a transformative force in property legal services. Founded by seasoned professionals with over 30 years of collective experience, we represent a deliberate departure from traditional legal practice. Our founding partners and solicitors bring a wealth of expertise cultivated through distinguished careers in leading regional law firms. This is not a startup built on theoretical promise, but a strategic reimagining of legal service delivery by professionals who intimately understand the industry’s intricate landscape. We reject the notion of law as a static, bureaucratic process. Instead, we view legal support as a dynamic, intelligent partnership.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

200 reviews

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Replied to 38% of negative reviews

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4.5

All reviews

(200)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional Service from Ellen and…

Exceptional Service from Ellen and Carys!
I cannot highly recommend Ellen Sin and Carys Davies enough. Throughout our entire legal process, they provided outstanding support, clarity, and professionalism.Ellen’s sharp legal expertise and attention to detail gave me complete confidence from day one. She kept me fully informed at every stage and simplified complex legal terms so I always knew where we stood.Working alongside her, Carys was incredibly proactive, efficient, and responsive. No question was too small, and her supportive, approachable manner made a stressful situation much easier to navigate.Thanks to their hard work, dedication, and seamless teamwork, we achieved a fantastic outcome. If you are looking for solicitors who genuinely care about their clients and deliver exceptional results, look no further than Ellen and Carys at NPS law.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Service from NPS Law

⭐⭐⭐⭐⭐ Outstanding Service from NPS Law

I’m so happy with the service I received from NPS Law. My previous solicitor had unfortunately disappointed me and, after four months, very little had been done. I was then recommended NPS Law, and I’m so glad I made the switch.

Junaid, Amandeep and Harvey worked incredibly on my case and managed to get everything completed within just two months, before my mortgage offer expired. Their dedication and effort made such a stressful situation so much easier for me.

Communication was also excellent. I always received quick responses whenever I had a question, and I felt supported throughout the whole process.

A massive thank you to Junaid, Amandeep and Harvey for all your hard work and for getting everything completed on time. I would definitely recommend NPS Law to anyone looking for professional, reliable and hardworking solicitors. Excellent service from start to finish! 🙌

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Terrible firm

I had a terrible experience with NPS Law when I remortgaged earlier this year. I have instructed them with more than 3 months before my old mortgage deal was expiring, but they have managed to drag the process for 4 months and half, which resulted me in losing more than £700 as I have been forced to on the SVR with my old mortgage provider. The communication was very poor and they were very unaware of the processes (especially the Help to Buy work-stream) and I had to personally call HTB and the new mortgage provider to push things along.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Wow amazing

I am a first time buyer and english isnt my first language. My lawyer hera rizvi and her team has made this journey almost effortless. They were patient and polite and thorough with the nearby future. Buying a house with this team was amazing . There wasnt any extra or hidden charges. Rizvi always made sure their was time for me and my obstacles.thank you so much . Five stars would highly recommend.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

We were the sellers in a recent property transaction and had a very positive experience with NPS Law from start to finish.

A special thank you to Mohammed Junaid and Yusuf Tariq, who dealt with our sale. Communication was excellent throughout and we were kept informed of progress at every stage. Whenever we needed an update, they were helpful, professional and responsive, which made the whole process straightforward and stress-free.

Most importantly, everything was completed within the timescale originally quoted to us, with no issues or unexpected delays.

We are extremely pleased with the service we received and would happily recommend NPS Law to anyone looking for a reliable and professional conveyancing solicitor.

Thank you again to Mohammed Junaid, Yusuf Tariq and the NPS Law team for making our property sale run so smoothly.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Its been my best experience to buy a…

Its been my best experience to buy a property with NPS Law LLP. Specifically credit goes to Mr Junaid who handled my case professionally and with the time line what i was expecting. So great customer service and communication throughout my process. Hope this feedback will encourage to the team of NPS for future progress of their work.well done

22 August 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with with Amandeep and Harvey…

I dealt with with Amandeep and Harvey in the Middlesbrough office and was extremely happy with the service provided. My house sale completed quickly, without an issue and the online portal they used was very useful in helping me keep track of the progress of my case. I wouldn’t hesitate in using them again and recommending them as well.

11 August 2026
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointing Experience – Poor Communication and Constant Chasing

My experience with NPS Law, particularly in dealing with Hamza Ahmad and Sofia Ahmad, has been extremely disappointing.

The biggest issue throughout the transaction has been communication. Trying to speak to the person actually handling the matter has been unnecessarily difficult. Almost every time I have called, I have been unable to get through to Hamza or Sofia directly. Messages are left, calls are chased, and far too often I have found myself having to repeatedly follow up simply to understand what is happening with my own transaction.

There has also been a frustrating amount of back-and-forth, unclear updates and a lack of proactive case management. At various stages I have had to specifically ask what remains outstanding, who is responsible for it, whether the other solicitors have been chased, and what is actually preventing matters from progressing.

I fully appreciate that conveyancing can involve third parties and that not every delay is within a solicitor's control. However, what is within their control is communication, escalation, proactive chasing and keeping their client properly informed. Unfortunately, this is where my experience with NPS Law has fallen well below the standard I would reasonably expect from a professional conveyancing firm.

When a client is involved in a significant property transaction, they should not have to continually call, email and chase their own solicitor for basic updates or repeatedly request that outstanding matters are escalated.

Based on my personal experience, I would not recommend NPS Law to anyone for conveyancing purposes. The whole process has caused unnecessary frustration and has been made considerably more stressful by the lack of accessible and proactive communication.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Conveyancing

Kimberley managed the sale of my property. I was provided with regular updates and first class advice on difficult leasehold issues. I will be using this firm for my future property transactions.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Completely satisfied .

Completely satisfied .. First point was the discussion and advice given from Benito.
Lorena Drapac and Ahrika Ghalib handled my case professionally, quickly and both were very efficient . Keeping in contact throughout.
Thankfully the completion was quick.
I’m pleased I made the right decisions with NPS on my side
Thanks guys
Sam x

31 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Conveyancing Service

⭐⭐⭐⭐⭐ Excellent Conveyancing Service – Highly Recommended!
I had a fantastic experience with NPS Conveyancing during my recent property purchase. The whole process was handled quickly, efficiently and professionally from start to finish.
A special thank you to Lorena Drapac, the Paralegal, and Ahrika Ghalib, the Solicitor, who were both absolutely fantastic. They kept me informed throughout, communicated clearly and promptly, and were always helpful whenever I had a question.
The level of customer service, communication and efficiency was excellent, making what can often be a stressful property purchase feel much easier.
I would definitely use NPS Conveyancing again and would highly recommend Lorena, Ahrika and the team to anyone looking for a professional, efficient and reliable conveyancing service.
Thank you for all your hard work! ⭐⭐⭐⭐⭐

31 July 2026
Unprompted review
Rated 5 out of 5 stars

A perfect service

I have bought and sold properties in the past and it has been so frustrating. A lack of transparency in the process and a feeling of helplessness that nobody answers the phone or emails. This is not how NPS work. They are very clear where things are. They answer calls and emails and if they are busy they even rang me back!! This has never happened before.

I can’t praise them enough. Many Law firms just pass your file about so a new person picking your case up as no idea of where it’s at. Again, NPS gave a different and refreshing way of working. One person handles everything and in my case Fatima was so professional despite my frustration with the buyers solicitors. She was so committed and I am sure under the guidance of Zara will go very far. Zara stepped in when necessary and was very transparent in calling me to tell she had held things up to ensure that something was changed in the legal documents at the 11th hour to my favour in the case that my buyer defaulted. This was following an email with my fears and despite pressure to exchange she stuck to her guns.

Highly recommend these guys

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Aisha and cary was excellent

Aisha and cary was excellent, it was my first time property and I didnt have a clue and I was in the house in 3 months. The staff are always friendly and help with anything you need to know ,definitely will recommend them to others.

12 August 2026
Unprompted review

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