NPS Law Reviews 

200
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team members for being exceptionally helpful, professional, and consistently knowledgeable throughout property transactions. Consumers also deeply appreciate the regular progress updates and clear, transparent communication channels, which significantly reduce anxiety and make the entire journey smooth. However, some people mentioned experiencing frustrating communication issues and unexpected delays that prolonged their transactions. A few reviewers also noted that getting timely responses to urgent queries was difficult, leading to unnecessary stress during important stages. Despite these drawbacks, the majority of clients remain very satisfied with the overall legal support provided.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Service

People report positive experiences with service, frequently highlighting efficient communication and... See more

Customer service

Customers felt high satisfaction with customer service, noting that reviewers frequently praised quick... See more

Response time

Users describe positive interactions with response time, noting that reviewers frequently praised quick... See more

User experience

Clients share positive opinions on user experience, highlighting professional and efficient service that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cant speak highly enough of the team in Middlesbrough. Megan Jones, Hannah Close and Libby Sanderson did an outstanding job under what was sometimes challenging circumstances. The stand out for thi... See more

Rated 5 out of 5 stars

Hera and Kamilla both worked very hard with my sale and were both very knowledgable and helpful! Every email was answered punctually and when a call was necessary they did not hesitate to get in tou... See more

Rated 5 out of 5 stars

Hannah, Libby and the team made the whole process smooth and stress-free. The weekly updates were useful and the Middlesbrough team were onhand for any queries, always polite and friendly. NPS Law han... See more

Rated 5 out of 5 stars

I dealt with with Amandeep and Harvey in the Middlesbrough office and was extremely happy with the service provided. My house sale completed quickly, without an issue and the online portal they used w... See more


Company details

  1. Legal Services

Written by the company

At the intersection of deep-rooted expertise and forward-thinking innovation, NPS Law emerges as a transformative force in property legal services. Founded by seasoned professionals with over 30 years of collective experience, we represent a deliberate departure from traditional legal practice. Our founding partners and solicitors bring a wealth of expertise cultivated through distinguished careers in leading regional law firms. This is not a startup built on theoretical promise, but a strategic reimagining of legal service delivery by professionals who intimately understand the industry’s intricate landscape. We reject the notion of law as a static, bureaucratic process. Instead, we view legal support as a dynamic, intelligent partnership.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

200 reviews

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Asks customers to review

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Replied to 38% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(200)

169 reviews in the last 12 months

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Rated 5 out of 5 stars

Stress free conveyancing

NPS Law were very easy to work with and made the process of selling my mum's house stress free. A big thank you to Megan and Hanah at the Middlesbrough Office for taking care of matters and guiding me through everything.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Helpful lawyers

Lorena was great and spent a great deal of time on phone with me helping me understand and answer the legal questions which i did not understand,

1 September 2026
Unprompted review
Rated 4 out of 5 stars

Initially I was very impressed with the…

Initially I was very impressed with the service from the initial phone call with Libby she impressed me and told me what we could expect with the conveyancing process so we went with NPS Law. The dashboard which myself and my siblings could access was a highlight of the service and gave us access anytime to see how the case was progressing. There was a significant lull in the process which I’m sure is expected both at holiday time and waiting for responses etc. Although overall I do feel we had a good service I did feel let down by the promise of a weekly phone call and update. Initially Libby did contact us but then it became apparent she wasn’t on our case anymore and the promised weekly phone calls didn’t happen. I think even if there was no update the weekly phone call could still have been reassuring that things were moving on and what was happening instead we got more information from our buyers. Overall Libby, Harvey and Amandeep provided a great service in the very reluctant sale of our family home

27 August 2026
Unprompted review
Rated 4 out of 5 stars

Conveyancing for a holiday let property

Charlotte Hatch at NPS handled the conveyancing for my property purchase and throughout the process she was professional, helpful, and responsive. She kept us informed and guided us through what can often be a stressful experience, making everything as straightforward as possible.
The only reason I have given 4 stars instead of 5 is that the conveyancing process took much longer than I had expected. However, I am not convinced that this was due to Charlotte or NPS, as many factors involved were outside of their control.
Overall, I was very pleased with the service provided by Charlotte and would happily recommend her and NPS to others looking for conveyancing support.

26 August 2026
NPS Law logo

Reply from NPS Law

Hi Karen, thank you for your review and the lovely feedback on Charlotte and the service you received from NPS. It is a shame that factors outside of our control led you to not providing 5 stars even though the service was excellent.

Rated 5 out of 5 stars

Definitely recommend!

Hera and Kamilla provided an excellent service throughout the conveyancing process, selling my leasehold flat. Communication was regular and clear and responsiveness was top-notch. Hera maintained good humour even when responding to my sometimes stupid questions. Big thumbs up from me for NPS Law!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Solicitor

Lorena was absolutely fantastic. As an agent for over 10 years she is by far the best solicitor I have dealt with. She was appointed on behalf of my vendor to act in the sale of their property and got this through to a mortgage buyer in 6 weeks time, this could also have been sooner if the purchasers solicitor was able to move quicker. Would absolutely recommend her again!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Although every one says conveyancing…

Although every one says conveyancing firms are difficult to deal with, NPS restored my trust throughout our sale.
Receiving weekly updates and further if we called was a bonus.
Megan and Hannah were great to deal with and will be recommending them to my family and friends for the future

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I’ve had some bad experiences with conveyance solicitors but NPS were excellent. Zara and Jyotika were great to deal with. Responded promptly. Kept me up to date. Would recommend them for sure.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to say a big thank you…

I just wanted to say a big thank you Muhammad Junaid, for all your help and support throughout the mortgage process. Your service has been excellent, and you have been very professional, helpful, and responsive throughout.
I really appreciate the time and effort you put in to make everything as smooth and straightforward as possible. I’m very happy with the service I received and would definitely recommend you to others.
Thank you again for your excellent service!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐


⭐⭐⭐⭐⭐
Excellent service from start to finish!
Special Thanks to Muhammad Junaid, The team were extremely professional, helpful, and efficient throughout the whole mortgage process. They made everything simple and stress-free, kept me updated, and responded quickly to any questions I had.
I’m very happy with the service and would highly recommend them to anyone looking for a reliable and professional mortgage solicitor. Thank you for all your hard work and support!
Shahid Mahmood

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Aurora took over my case on less than a…

Aurora took over my case on less than a weeks notice and managed to get the purchase of my property over the line. She was informative and laid a lot of solicitors jargon out for me in simpler terms that I could understand . 5*

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Charlotte and Zhanna provided an…

Charlotte and Zhanna provided an excellent, efficient and caring service for what can be very stressful and frustrating!

Charlotte was able to navigate 2 transactions, simultaneously, keep me updated and tackle any challenges along the way!

Would 100% recommend!

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Fatima and Zara

I would like to thank Fatima and Zara for all their hard work throughout the entire process. They were both incredibly helpful and worked tirelessly, including working overtime, to ensure that we met the completion deadline.

They kept me updated throughout, communicated everything clearly, and always answered any questions I had. I truly appreciate their dedication and support. I would highly recommend them both and would definitely use their services again.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Junaid has been class from start to…

Junaid has been class from start to finish, the most hassle free house sale I could have asked for.
The portal to keep me updated every step of the way was great and the speed of the service was everything you would want.
Highly recommended and would use again without hesitation

Thank you for your work Junaid

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I was very satisfied with the service I received from start to finish. Always kept upto date with the process of buying my property. Alfani Ndayishimiye was my representative throughout the process and I would certainly contact him in the future should I need legal help. Many thanks NPS Law. I would have no hesitation in recommending to friends and family.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Massive shout out to Charlotte and Zhanna at NPS who worked tirelessly through a long and at times very tedious process selling my flat. They were always very friendly and punctual with their correspondence and advice and also offered great value.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

NPS Law has provided me with the best…

NPS Law has provided me with the best solicitor service I have ever experienced. I would especially like to recognise Lorena, Ahrika and Kamilla for their outstanding support throughout the process.

Lorena and Ahrika worked tirelessly to ensure everything was completed smoothly and efficiently, while Kamilla was always on top of everything, responding immediately to my emails and calls whenever I needed assistance.

The level of professionalism, efficiency and genuine care they showed throughout the process was truly outstanding. It is rare to receive this level of personal attention and commitment from a legal team, and I am extremely grateful to all three of them.

Moving forward, I will certainly be using NPS Law for my future legal requirements, and I will have no hesitation in recommending their services to my friends and family—particularly because of the exceptional service and genuine care demonstrated by Lorena, Ahrika and Kamilla.

Thank you so much for everything. Your support has been greatly appreciated.

28 August 2026
Unprompted review

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