Novo Nordisk Reviews 

To Whom It May Concern,
I am giving your company a one-star rating only because there is no option to go lower.
I am extremely disappointed and upset by the way my case has been handled. For the past 10 days, I have been trying to obtain a simple status update regarding my inquiry, but no one has been able to help me.
During this time, I have called approximately seven times and repeatedly requested to speak with a supervisor. On every occasion, I was promised a callback within 24 to 48 hours. Despite these repeated assurances, I have not received a single callback.
I have left numerous messages and have done everything possible to follow the proper channels, yet I continue to be ignored. The complete lack of follow-through and communication demonstrates an alarming lack of respect for your customers.
I am over 60 years old, and I can honestly say that this is the worst customer service experience I have encountered in my lifetime. What is most frustrating is not just the unresolved issue itself, but the fact that no one seems willing to take responsibility or even provide a basic update.
If someone from your company is willing to address this matter and provide the level of customer service that should be expected, I ask that you contact me regarding:
Case Number: 03623601
I sincerely hope someone reviews this complaint and recognizes how unacceptable this level of service has been.
Regards,

They sent me the wrong dose, and proceeded to blame me for the mistake. Their system is NOT dummy proof, so if you end up changing doses, don’t expect it to be easy. 3 of the 4 people that helped me over the phone were very rude, would not listen to me, and one gal even talked over me while I was trying to explain the situation. I will never be using them again.

I wish I read these reviews prior to engaging in this program. My experience is similar to most of the unhappy customers on this forum. My injection pen jammed and I lost a shot trying to reload the pen. I was on my 7th shot and almost two month less a week into the program. Calling the Novo Nordisk Help Line was a total waste of time. I went through the litany of moronic questions w/o any indication of anything that I may have been doing wrong. In the end I heard that pen jamming was my fault with no explanation on what I have been doing wrong and no offer to replace the shot (which frankly have been my expectation). They made me feel like i am a cheat trying to take advantage of the honest and public health motivated company. I my naivity i purchased the following 4 weeks supply hoping that someone reviewes this call and will follow up with me. Nothing like that. I you think that by paying premium you are entitled to a premium customer service think again. The Novo Nordisk may have a fancy name, professional web site, and the aura of success surounding it but when the rubber hits the ground it is all about them and not you - the patient. After 3 months of treatment the effects of weight loss are moderate, the side effects are discouraging and the customer support is awfull. I have switched to generic now as i cannot justify the premium cost. No diffrence in all aspects cited above and the pen is working fine. If you are a prospective buyer consider yourself warned!

I sent my faulty pen back over 9 weeks ago have called numerous times only to be told it’s with the safety team in Sweden,so I am stuck with no medication and £189 out of pocket,

I spoke with a customer service representative today regarding my last Wegovy shot, as the needle did not dispense the medication at all. After nearly 20 minutes of answering endless questions, the representative proceeded to end the call.

I then asked when my pen would be replaced since I paid for it. At that point, she let out a heavy sigh and became noticeably annoyed that I asked the question. I explained that this had never happened to me before and asked her to please be patient while explaining the replacement process.

She hesitantly provided the information, which I found odd, as though she personally did not want to approve the replacement. Eventually, she gave me the information I requested, but not without repeated sighs and obvious annoyance. It felt as though she simply wanted to get me off the phone as quickly as possible.

Terrible customer service experience.

Just plain average.

I knew after third dose of supposedly four 1 mg. dose pen that quantity in pen looked insufficient and on day of injection could only turn dial about 20% of the usual amount to get to the 1. Being very regimented prescription I injected the small amount and called my pharmacy for advice. Pharmacist instructed me to call “ customer service “ number on ozempic box which I did and was answered by very friendly young woman who proceeded to collect all my personal information for the “ saftey team”the advised me to never use a partial dose , then prior to disconnecting advised me not to share needles and I should contact my doctors office for further advice on what do about the partial dose. I spent nearly 30 minutes on the phone with this person and received zero assistance and in fact was suggested that I somehow was sharing my pen with someone. For what I’m paying to try this product I’m not sharing and the pen should at least contain the proper dosage! Even better just to complete the circle I called my doctors office as instructed and was told by the nurse I should contact the pharmacy. Typical of customer service every where you go today. Thanks for nothing!

Still waiting for new far loss drug other than ozempik

Novocare has "THE" worst customer service I have ever dealt with. I got the wegovy pill and they had the best price at the time. I was told, by their website, they do not deliver to PO Boxes. So, I had two deliveries through FedEx.

Now, for some reason, they shipped my third prescrition through the postal service and my physical address does not get postal service mail delivered to it...so, I was not going to get the delivery. Not a hard problem to rectify, just call them up and tell them the shipment is coming back and I need it to come FedEx.

Well, I was forwarded "4" times and the only people I was speaking to was from India. The broken language was horrible and they absolutely could not understand my problem. They kept verifying the address and said they would have to forward me to the "escalation team" that no one, even them, could be connected with, to find out what happened.

On a whim, my wife went to the main post office in our city, which is a "HUGE" post office to attempt and get that package. She was successful and after "5" hours of round-n-round I said "I'm done...no more!" I even requested a refund if the package came back undelivered and was told refunds are on a case-by-case basis....??

I found out "Amazon" sells the exact same thiing for the exact same price, so No more Novocare!!

You absolutely will not get any help from these folks and you may end up eating the cost of the medication if you don't get it. They are absolutely horrible to deal with.

The worst customer service i have ever experienced, 3 phone calls and about 4 hours total on hold and every single rep had a different answer for me. How can nobody find my script? how can it be delivered when they can't even find the script? wow glad i am on my last 3 months then changing to a different med.

Rogue Product - NovoNordisk’s Novorapid Flexpen rapid insulin for type 1 diabetes.
As both a scientist and a sufferer of type 1 diabetes for many years I have been using this fast acting insulin for several years. My concern is that this product is unfit for purpose and should never have been approved. How it was able to get past the product-testing phase is a complete mystery to me. In short, this product doesn’t do what it claims. It takes on average between 4 and 6 hours to take effect and only then by producing a sudden, severe drop in blood sugars resulting in a severe hypoglycaemia.
My honest opinion is that this product is dangerous, causes harm and has severe negative effects on one’s health and wellbeing. It should be withdrawn immediately.

Had a Ozempic pen go dry after two .5 mg injections. This was the 4th pen I have used and all previously worked fine. Took it back to the Pharmacy and they advised the pen was defective as it wouldn't dial up to required dosage. Advised to call Novanordisk and was put on hold for 34 minutes. Then was told by representative that I was injecting wrong. When i asked why the previous pens worked fine they had answer.

Again, wish I could leave a zero. For a while you could actually get through to someone, but then it got worse than before. The wrong dose was sent and after waiting for hours on multiple occasions I just asked for half a refund as I'd have to double up on the shots, giving me 2 not 4 doses. Was told they would listen to my call, where I repeatedly was assured they had the higher dose prescription and would send it. and that they'd get back to me. Someone called me said they would connect me to someone that would help. After an hour on hold a snotty woman said they don't replay and listen to calls (where I repeatedly asked for assurance that I would receive the higher dose).
They didn't listen to the call and just said the wrong dose was my fault. Luckily I didn't have much weight to lose so will just cancel. Never again.

Refill Rx not received, despite USPS (crooks) email saying it was delivered (I have a locked mailbox). Phoned NovoCare and was on HOLD for 40 minutes, never connected to correct person or department. No email for Customer Service. Seems they want your money $150 in my case) but no service. Efficacy of Rx highly questionable. Two thumbs down!!

I gave only one star because I can not give 0. this company when it comes to PAP, since the switched the way to submit the application, it turned into a mess.
today, I called in regards of one of my Pt's app which was submitted on 02/18/26 and " it was not found" this is not the first time.

I was told that we did not submit the application, but I told them I got the confirmation with date and time. refused to accept the submission proof.

I was told that the apps after 03/02 were discarded. Unprofessional,

I was prescribed 0.25 mg Wegovy subcutaneous in late Jan. 2026. The first two needles worked fine. The third needle after again following the instructions and the video jammed in the down position. The Novonordisk company wad contacted and the problem shared with them. They sent me a lot of questions and suggestions to fix the problem but the plunger was not budging and I wasn't forcing it. They were.notified again and the suggested I try the last dose. I tried but the plunger was still stuck in the down position. I advised them again. They sent back another barrage of questions and suggestion. I told them the syringe pen was defective and I wanted a refund that was over $300. I also told them I had gone through all of their procedures and suggestions and I wasn't going through any more. I guess they think I'm lying to them. Very poor customer service for a billion dollar worldwide company. I have not heard from them since and I'm out a lot of money. It appears that many people are having similar experiences. Maybe a CLASS ACTION LAW SUIT IS IN ORDER.

I just call Novo Nordisk for an insulin pen that is not working and the service was appalling. When I asked the rep. to register my call as a complaint she cut me off.
The NHS has to move on from using this provider as they do not want to replace faulty products and therefore further pens are bought by the NHS.
Worst company I have dealt with.

This has been a wild experience. The worst service I have ever received. A prescription was sent week ago. I have called seven separate times and am on hold for hours. Every single time, I am told there was an “error in processing” an I am assured it is fixed by management. Then every single time, Center Well pharmacy says they never received it. I am in the same cycle over and over again. The service is horrendous and the execs should be ashamed.

UPDATE TO BELOW... After expressing my extreme displeasure... Sarah at NOVO called me back got my script to Centerwell and connected me with Ronijah at CW. They were both helpful but unfortunately im still waiting because the script # provided and verified is not yet in the system so i still can't place my order.

Absolutely the worst experience in my 50 years on this earth!!! Endless phone calls and atleast an hour hold time ony to be transfered to Centerwell to be on hold for FIVE HOURS just to be redirected back to Novocare. Continuously being told Novocare sent the script over to Centerwell and Centerwell telling me to talk to Novoocare because they haven't received it. 3 weeks later and being told it was sent to Centerwell 4x i'm still the monkey in the middle without my medication. My last call this morning was that they sent it over a 4th time and I should just wait to be contacted. If I did that id NEVER RECEIVE IT! Americas biggest online retailer has it at the same price delivered to your door. I will be transferring my prescription today.

Service assistants were 5 plus stars! Thank you for your professionalism and kindness whenever I connected with someone - THEY DESERVE A RAISE!! Can the BILLION dollar pharm company give the customer service team some advanced SUPPORT??? It's not fair to them. I lost life for the 30, 1 hour three wait times to get through and then the dropped calls in between. I begged two of the reps to call me back if our call got dropped because if I had to call back, I would be put right back on a 45 minute plus que.