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Not Just Travel Reviews 

7,712
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,039 reviews, reviewers overwhelmingly had a great experience with this company. Travelers consistently highlight the outstanding service and professional assistance offered by the knowledgeable team members when planning complex trips. People appreciate how staff members listen carefully to specific preferences to design custom packages tailored precisely to individual budgets and requirements. Some reviewers were happy with the proactive communication and regular check-ins maintained throughout the entire travel experience. Consumers also noted that agents handle all necessary paperwork, flight check-ins, and last-minute arrangements efficiently. Clients frequently emphasize that having professional support completely eliminates travel anxiety and ensures truly wonderful and memorable vacations.

What people talk about most

Holidays

Users describe positive interactions with holidays, highlighting how agents take the stress out of planning... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Customers report a high level of satisfaction and positive experiences with the service provided. Reviewers... See more

Booking process

People report positive experiences with the booking process, describing it as seamless, effortless, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting professional and attentive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Chris for organising our fantastic holiday to sorrento. Hotel was just spot on, great location and lovely pool breakfast nice too. Great info on opportunities for trips and days out. A... See more

Rated 5 out of 5 stars

Dalene Ferreira has been exceptional responsive and patient with all our questions and combinations of possibilities to find a holiday that suited our family and budget. Always there to provide su... See more

Rated 5 out of 5 stars

Greg arranged a fabulous trip to Belfast for a long weekend, complete with recommendations for pubs to visit and sights to see outside of the city. I know that when I arrange a trip with Greg, every... See more

Rated 5 out of 5 stars

The service provided by Donna Stacey was exceptional. We had an initial phone call to establish our needs and discuss ideas. Donna listened and provided choices that matched our needs. Her knowledge w... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Travel Aggregator
  6. Travel Insurance Company

Written by the company

We Make Planning a Holiday Feel Like a Holiday! Skip the endless online searching and work with your own Personal Travel Consultant who will: - Create your perfect holiday by understanding your specific needs and preferences - Save you time by handling everything from flights and hotels to insurance and transfers - Secure you exclusive deals, upgrades and extras from over 450 travel brands - Offer flexible payment options including direct debit - Provide complete ABTA protection for your peace of mind As one of the UK's fastest-growing companies (FastGrowth200) and winner of Global Franchise Awards' #1 Lifestyle Franchise and #1 European Franchise, we combine the personal touch with award-winning expertise. Find your local Travel Consultant today and experience hassle-free holiday planning now.


Contact info

5.0

Excellent

TrustScore 5 out of 5

8K reviews

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5.0

All reviews

(7,712)

947 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nicola is a great Travel Agent

Nicola is knowledgeable, trustworthy and when she says she will do something she does it . We’ve had 2 holidays with her now and have booked again next year .

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Greg Warner - Not Just Travel

Greg arranged a fabulous trip to Belfast for a long weekend, complete with recommendations for pubs to visit and sights to see outside of the city. I know that when I arrange a trip with Greg, every detail is taken care of - fast track tickets for the airport, private transfers (he knows I hate coaches!). Hotel he chose was perfect, really easy walking distance to the centre. Wouldn't want to arrange a holiday without using Greg now!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

One day Safari in Nairobi

We used Joanna to organize a one-day safari in Nairobi. And she did an amazing job. The safari experience was amazing. And her help and support through the whole process was above and beyond our expectations. She even helped us out with parts of the holiday that we hadn't booked through her. In fact, I wished several times that we had booked the whole holiday through Joanna and we certainly will do in the future!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

5* Experience Aadam Kennedy

I recently booked a holiday through Aadam Kennedy at Not Just Travel and was extremely impressed with the service I received. Aadam was professional, knowledgeable and attentive throughout the entire process. He took the time to understand my requirements, provided suitable options and ensured that every detail was handled efficiently. His excellent communication and personalised approach made the booking experience seamless and stress-free. I would confidently recommend Aadam to anyone looking for a reliable and highly professional travel consultant.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Holiday of a Lifetime

We've just returned from a holiday of a lifetime, thoughtfully put together and organised by Steve and Debbie Spencer. Their recommendations proved right and our holiday in Zambia and South Africa was superb. We were grateful for the support they provided in arranging the holiday and even when out there.

Simply superb. Thank you Steve and Debbie.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Nicola sorted our travels again!

This experience was fabulous from the start, I discussed my wishes for my holiday with Nicola and very quickly she had put together the perfect bespoke package for us to Japan.
I have booked two other holidays through her and have been extremely happy with the price and the details.
I would highly recommend Nicola and given the current problems worldwide it’s nice to know I have an agent who can sort everything out if there are unforeseen circumstances.
Definitely highly recommend 😊

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Gemma Poppy Outram

Always a pleasure dealing with Gemma Poppy Outram
Five star service
Great understanding of our holiday needs
Nothing is too much for her to sort!
Highly recommend

17 July 2026
Unprompted review
Rated 5 out of 5 stars

I reached out to Nicky Morris 10 days…

I reached out to Nicky Morris 10 days before I had 2 weeks annual leave booked from work. Would never usually leave booking a holiday so last minute!
After sending a quick message one afternoon giving my dates, budget and a few options of destination, by lunchtime the following day, Nicky came back to me with 3 fantastic options of where to go, of which I would happily have chosen any of! Only a matter of hours later, we had booked and paid for the holiday and Nicky had sorted private transfers and even checked us in for our flights.
It was honestly the best experience, Nicky made it so stress free for us and I would definitely recommend using her services, she is so knowledgeable and fantastic at what she does!
5 stars from me, Anna Jackman

24 June 2026
Unprompted review
Rated 4 out of 5 stars

First time booking through a travel…

First time booking through a travel advisor and Catherine Peat was so helpful from start to finish. On arriving at our hotel in Turkey in the middle of the night, there was a problem with our rooms. Messaged Catherine the next day and within a couple of hours the local rep had called to resolve it
Nice not to worry about getting seats together on the flights, coach transfers and the like and instead, just concentrate on enjoying the holiday
Would definitely recommend Catherine and would use her again.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

We aren’t keen to research holidays.

We aren’t keen to research holidays and therefore the service provided by Nicola Holmes of Willow Escapes was brilliant for us. She understands our requirements and ensures that they are adhered to. She organised a holiday to Paris in September 2025 and we were in a delightful boutique hotel just off the Champs Elysees which made it very central for us to explore from. The second holiday that she arranged for us was in May 2026 when she found a great hotel in St Brelades Bay in Jersey. Everything went smoothly on both occasions and she kept us informed about timings , processes and payments due. We would highly recommend her services which is proved by the fact that our son has also used her for holidays.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Not Just Travel

Gemma/Poppy is always informative, helpful, knowledgeable and friendly. Communication is always excellent

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant trip down under organised by Kate Mills

Kate Mills organised our trip to Australia last November for the Ashes and sorted out all the 'hiccups' with complete efficiency, from changes in flights to sourcing accommodation in a 'full' Adelaide. She gave us alternatives, found great experiences during our time away and kept an eye on our budget. We will definitely be using her again for the next big trip!

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Our first cruise made so easy by Gemma…

Our first cruise made so easy by Gemma at not just travel. Booked everything we requested just as we requested it. Kept in contact with us, at no point did I feel I couldn’t contact her if need be. She made our holiday extra special.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Holidays by Kate booked a trip to New York

Holidays by Kate booked a trip to New York for my wife and me in April this year. It was planned as a surprise for my wife's birthday, so all the communication had to be done while she was not around. Kate was amazingly patient about all this, and asked for all the right information for me to supply. She was also incredibly efficient with it all, and booked flights, hotel and attractions that were absolutely no problem at all. Everything she booked went off with no hitches whatsoever.
The hotels she booked, both at Heathrow before the flight and in New York, were of a high standard and contributed to a very nice experience. The events she booked for us were also very good, and well worth going to.
I can thoroughly recommend Kate to book your holiday in a professional, quick way with no hassle.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Warren at Grundy Travel Group helped…

Warren at Grundy Travel Group helped arrange our trip to Japan, including excursions and events for us to do. The hotels were lovely and the locations were fantastic. The excursions had informative guides and everything was on time. All for a great price. I wouldn’t not hesitate to use Grundy Travel again and would recommend them to everybody.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service.

Absolutely amazing Service from Kate Parkyn.
I booked only a couple of weeks before and she found me a very good deal. She was very responsive very quickly and I found her Service to be warm friendly professional and just she went above and beyond to get the holiday I wanted for my family and I that we say greatly needed.
Further to this, she continues to reach out to me via my email and calling me to to make sure everything was more than satisfactory. I will be using her and not just for travel again in the not too distant future. She made me an ease. It made a real difference and from now on using aI will be using her and not just for travel again in the not too distant future. She made me ease. It made a real difference and from now on using a travel agent such as herself makes me feel a lot more at ease and stress free to have someone to speak to and to listen to. I can’t wait for my holiday. Thank you very much, Kate. Warmest regards. Darren.😎

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend them to anyone!

We booked our holiday 2 weeks before we wanted to go and we wanted to go at the beginning of the summer holidays so we weren't if what we wanted was even doable! But we messaged Elliot and he sorted everything within a day of me messaging him, he made the process so simple and easy and he manged to fit in everything we wanted and more into our holiday! We had an amazing holiday and would recommend them to anyone!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful and approachable

A seamless experience from start to finish. We had no problems with the holiday and enjoyed it very much. It is always good to know that Stuart, Karen and Holly have your back, should anything go wrong.

Martin Travel - Not Just Travel listen to what you want, will come up with various options and are super quick to respond if you have a question. They are there for you before, during and after your holiday.

We have already booked our next two holidays with them and would highly recommend their services. They have always been great at booking over the phone and online, but with our upcoming, more complex Canada/Alaska trip, it was really handy to be able to pop into the travel shop in Stuston and benefit from their first hand experience

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Travel Experience

First time booking a holiday with Catherine Peat and my experience was first class. We wanted a short break away for me, my daughter and my sister. I had trauled through all the usual websites and nothing jumped out. Catherine found a great deal in a lovely hotel in Rhodes. Perfect for everything we wanted. She organised the transfer, all the booking details, even checked us in. Catherine was on hand for us throughout the booking and holiday process. She also organised a little surprise in the room for my sisters birthday.

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Catherine Peat

Catherine Peat helped me out so much and made my booking experience stress free! She provided me with such a welcoming and friendly service! I couldn’t recommend her enough!! Will definitely be using her again!

26 June 2026
Unprompted review

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