Norwegian Air Shuttle Reviews 

The thing that rescued them from a 1 star rating was the friendliness and helpfulness of the customer service agent once I finally got to talk to one. Their system prevented him from actually solving the problem (which in fairness was caused by Travellink and not Norwegian), but he was very friendly and genuinely seemed to want to help.

Do not trust this airline.

I bought a ticket in March for a September flight at a high price. Now, just two months later (in May), the exact same flight is significantly cheaper.

Norwegian is happy to hold your money for 6 months while offering better deals to late bookers. Early loyalty is punished, not rewarded.

This is price manipulation. I do not recommend this company at all.

I paid for checked in luggage instead of hand luggage and they charged me at the gate extra 450 kr to take it to the plane although it was already paid for it. The check in lady did not care at all. So, in total I paid for a handluggage 800 kr . This is a rip off . When I called customer service they did not want to make the reimbursement . I would definitely stick with SAS from now on. They are like Ryanair but much more expensive! Such a horrible airline.

Refuses to let me buy aditional luggage in advance just to milk me for money. Crappy customer service.

the worst customer service you can ever imagine! tried to talk to them about my damaged baggage, but got ignored and told me to endlessly wait.

My experience with Norwegian Air Shuttle was extremely disappointing.
At Stockholm Arlanda Airport I was forced to pay for allegedly oversized hand baggage under very questionable circumstances. The staff member refused to use a baggage sizer and instead claimed “by eye” that my soft backpack was too large - something I have never encountered in years of flying with multiple airlines.
After paying, I received a receipt that contained incorrect information: it listed the charge for a completely different flight segment. This alone raises serious concerns about how these charges are handled. I contacted customer support expecting at least a proper investigation. Instead, I received a generic copy-paste response explaining their baggage policy - completely ignoring the incorrect billing and the actual issue raised. Very disappointing experience overall. I will think twice before flying with Norwegian again.

The luggage cost more that the actual ticket!!! classic fishing trap.
Is someone going to take a 1hour plus flight without a hand luggage?
Offcourse not they are going to squeeze every money they can with anti consumer tactics

Website - disaster, akin to a circus.
Flights and crew - top marks

Customer service was shocking. I was asking questions and they started being sarcastic and baiting me. I kept screenshot. Im pretty disgusted. Is this what Norwegians are like? Gross. I hope not.

Staff member was Santis

Do not book via Norwegian a car !! that goes to CARTRAWLER and they CHARGE, if you cancel, the credit card fee and also the premium support fee ..
BOOK WITH A RENTAL CAR COMPANY!!
NOT VIA THIS NORWEGIAN LINK.
I AM DISAPPOINTED AT NORWEGIANTO HAVE THIS BAD LIASON WITH THIS FRAUDULANT COMPANY!!

I am really upset with Norwegian and it's support. I got a message that my fligth has been canceled, but on the website it does not show, and i am unable to get a refund. What type of service is this??

The foolish check in staff put the incorrect tag on my suitcase and lost my luggage, customer support is non existent!! I gave up trying to get a response as clothes are replaceable but will never fly with this company again

Incompetence, you should be able to navigate through storms in 2026 , its like superficial nonsense over and over , you have to be on time, you have to order people who dont know how to behave to leave the plane , and its way too expensive even for an airline .

Our 5 hour trip was delayed by one hour while we were sitting in the airplane. I asked for a glass of water, but that was denied. I could just buy their 3,5 Euro bottle of water.

On skiing trip I booked transport of snowboard. Two days before departure I checked my ticket in their app - no extra luggage was registered and I had not received a receipt of purchase. I booked (again!) and after that it appeared I had booked TWO pieces of snowboard!
I contacted "customer service" to correct the error but they refused - I told them about the app, and I haven't received the mandatory-by-law receipt. They didn't care. I then escalated and was today 31th March, notified of the same thing.
To this day I have not received any receipts for my purchases for extra luggage which they are obligated to issue by law.
I believe that Norwegian are knowingly deceiving customers into buying things twice (which is fraud).

I do not understand the low rating. I have only had positive experiences with them. And I must have been flying Norwegian at least 10 times. Now again, yesterday back from Hurghada, flight on time, comfortable too. The food was awful, as expected. Still it seems that people only write reviews when they are angry. To balance this, I give it full 5 stars.

If your flight is delayed (which they most of the time are) and you miss a connection, don’t expect help from Norwegian Air Shuttle.
Their staff will tell you Norwegian service center will contact you (which they don't) otherwise you go to the customer service (outside of the airport), only for you to waste valuable time at the airport discovering that no help is actually coming. This is information they could easily provide when you ask them on the plane—or even before boarding.
Not to mention the "I don't really care-face" of the customer service agent at the airport service center.

Delays, delays, delays

0 stars
They refuse to take accountability because that would mean being held responsible for their actions. Terrible and rude staff. Made a dozen people lose their flight and had to spend an extra 500 because of their negligence
I will make it my life mission to ensure everyone in my life and anyone who will listen knows NEVER to book with them. Had you been more professional I would have just taken the loss but your rude behavior has ignited some sort of fire in me that will be dealt with 🙂

Denied boarding because of the ground staff refusing to load the pet crate on board. No explanation, violation of passenger rights (EU261/2004) refusing any kind of written confirmation, not even reasonable explanation. Ground staff just refused 10 min prior to boarding. The crate was thoroughly expected and approved by check-in and security, as usually. Not possible to get any answers by customer care office, just ruined our plans that day, even though I was a frequent flyer with same pet and same pet crate (not any more after this accident).