Norwegian Air Shuttle Reviews 

I went to Oslo for work in November and they broke my new and expensive suitcase by ripping off a wheel, which also broke the plastic. I followed all the right steps to complain and escalate this matter, and was met with nothing but ‘computer says no’. Appalling customer service with no ownership taken into account. Disgusting service and would seriously not recommend if you need more than hand luggage.

What is wrong with you?!?!?!?
For the fifth time today you're changing my flight to Stavanger!!!
Gets delayed more and more.
So frustrating!!
You change it to 5pm
Then 4:45pm then 5:15pm etc...

What is wrong with you?!?!??
Worst service ever!!!!

I recently traveled to Oslo for work with Norwegian. On my way home, my flight was delayed by 5.5 hours, with the departure time being pushed back one hour at a time. I wasn’t aware of my passenger rights or what costs could potentially be covered, so I stayed at the airport – I just wanted to get home to my family.
After two months of reviewing my case, Norwegian informed me that no refund would be issued because I took the flight. They also refused to cover the cab ride I had to take to get home at 2 AM. The only reimbursement offered was 85 NOK for food.
This process has been a complete waste of time, and I will not be flying Norwegian again anytime soon.

My husband took two Norwegian flights within 3 months of each other and couldn’t believe an airline could be this bad.
One flight was Bergen to Gatwick - poor check in, rude staff and a 20 minute wait to board turned into a 45 minute delay.
The air stewardesses were not interested one bit in the passengers apart from one who more or less chatted to a passenger she knew for pretty much half of the journey and glared at the other passengers.
The flight from Oslo to Gatwick was again delayed. We had speedy boarding and this was like a rugby scrum to get to the priority queue, no help from the ground staff We then waited 30 minutes next to the plane for the crew to arrive!
The crew were again surly, maybe an ingrained Norwegian Airline trait?
The stewardesses weren’t interested in serving passengers, just talking amongst themselves.
The plane was dirty and therefore hadn’t properly been prepared at Oslo.
We arrived an hour late into Gatwick with no apology.
Wise enough not to repeat the experience for a third time as we won’t be flying with Norwegian ever again.

Utter garbage. Arrived late, baggage left behind. Longest queue ever to report it at baggage service and the so-called MyBag solution was completely non-functional.

Wildly unprofessional staff from beginning to end. Flight to Oslo saw the hosts sitting on their phones the whole way, never once walking the aisles or checking on anyone.
Gate agents rude when flight was cancelled and literally said to just go book another airline

Fabulous service and lovely crew. Not sure what airline all these negative reviews relate to.

Just arrived in Tromso from Manchester and my checked in luggage along with 20 other passengers didn’t arrive. I’m told it could come on the next flight out to Oslo as they partner with other airlines to bring out passenger luggage. This wasn’t a cheap flight and I’d paid for 23kg for myself and my husband. My husbands case arrived but not mine. They have a system set up because this happens regularly I was told at the baggage claim desk. I would not recommend Norwegian air nor Norway just now they’re like a third world country and airline NOT EQUIPPED FOR THE AMOUNT of travellers passing through.Tromso.

I’ve built up around £650 worth of Norwegian CashPoints, expecting them to meaningfully reduce the cost of flights. In reality, even when using a large number of points, I’m still required to pay substantial “taxes and surcharges” in cash.
What’s frustrating is that these taxes and surcharges can be more expensive than buying an outright ticket with another airline. I’ve found EasyJet flights on the same routes that are cheaper in total than Norwegian’s taxes alone on a CashPoints booking.
Norwegian markets CashPoints as being “like cash”, but that isn’t an accurate reflection of how they work. They only cover the fare portion, while a significant part of the ticket price remains payable — including carrier-imposed surcharges, not just government taxes.
This makes CashPoints poor value on many short-haul routes and feels misleading unless you read the small print very carefully. Customers should be clearly warned that using points does not mean a low-cost or free flight.

They wasted my valuable time (the whole day) and though it would be a good idea to return to where we took off. I want a refund

I’m disappointed with Norwegian’s service lately. On my most recent trip, my checked baggage arrived damaged, and the contents were also ruined (a wine bottle broke and leaked, damaging clothing). This is the second time in just a few months that my baggage has been damaged. On top of that, it took almost an hour to receive my baggage after landing, which caused me to miss my train connection and resulted in significant inconvenience. I expect Norwegian to take responsibility for baggage handling and improve service standards going forward.

flight was cancelled last minute. still havent paid compensation by lying about extreme circumstances. took months to reply to an email. resheduled flight had a layover which we wanted to avoid in the first place.

Norwegian caused a 11 hour and 29 minute delay on my flight and refuses to pay UK261 compensation, claiming “extraordinary circumstances” because their crew got sick. This is a blatant excuse to avoid paying passengers. Don’t be fooled — claim your compensation through CAA or AviationADR.

This airline is terribly managed, probably surviving only with state support. They clearly don’t care about passengers and should not even be allowed to operate. Worst airline I have ever experienced. Avoid at all costs.

Terrible. Flight cancelled, no one could explain why. 8 hours delay and had to take 2 flights instead of a direct one. I wrote 15 emails attempting to organise statuary compensation and get an explanation. I received an automated acknowledging the receipt of the email. I only received statuary compensation when I escalated the issue to the CAA. I have still have not received an explanation or apology. AVOID

Check in and Flight itself was all good. However the staff on the way from DUS to OSL terrible. Demotivated, no service and no assistant when it comes to other passengers pack multiple pieces of luggage in the overhead and staff refuses to help and create space.

An awful experience. My flight was cancelled mere hours before it was supposed to leave, and I was booked without any consulting for another flight on a day that did not suit me at all. Still waiting for a refund after 9 weeks and multiple requests for updates.

An appalling airline. Cancelled my flight to Copenhagen at 446am before 10am take-off, giving no reason. Offered a ridiculous alternative flight via Latvia. Refused flight compensation. Customer service incredibly slow. Advise never to use this airline!!

I have used Norwegian a lot over the years. My work requires me to travel to Norway a lot. They are not the airline they used to be some years ago the air craft are dated and very tired. On my recent trip the flight was delayed and eventually cancelled from Stavanger no reason was given. There was no staff about. To top it I received a text message saying they couldn’t arrange a hotel via text absolutely no apology. They didn’t include a contact number or instructions on how to claim reimbursement.

The Rabatt kode(Discount code)"HOTEL25", which "norwegian" gave me today when I bought ticket is INVALID for hotels around Airport.
Why "norwegian" lie their clients?

Twice I paid for a seat at the back, twice Norwegian ignored it.
Ended up near the engine and loud kids with a cat in my lap.
Got only 139 NOK back.