Tim and Gavin at the front desk were extremely helpful, polite and friendly they direct me to the service department that swiftly go on with the job irrelevant that I was late for my allocated appoin... See more
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See what reviewers are saying
This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... See more
Company replied
Very helpful staff, very accommodating and willing to help us out with spare vans. Always quick on repairs and able to fit us in. Very friendly workshop and hire reception.
Company replied
Very easy to deal with - they sorted the logistics with the insurer and delivered a hire car to us whilst ours was being fixed with easy courtesy calls to make sure times worked with us. Great custome... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
6-8 Deacon Way, Tilehurst, RG30 6AZ, Reading, Berkshire, United Kingdom
- 0118 941 2041
4.8
Excellent
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Reading
Thank you for your feedback!
We're glad you had a great experience, and it's wonderful to hear that Kim added a personal touch with a great cuppa.
We'll be sure to pass on your kind words to her and the team in Reading.
Thank you for choosing Northgate.
Take Care,
Beth
Always great service from the chaps in…
Always great service from the chaps in the Reading branch
6 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your wonderful feedback!
It’s fantastic to hear that you consistently receive great service from the team at our Reading branch.
Providing a 5* service is what we aim to do and its wonderful to see this reflected in your feedback.
Thank you for choosing Northgate.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Reading
Thank you for your kind words about the service at our Reading depot.
We’re thrilled to hear that you had a great experience, and your feedback will be shared with the team to let them know their efforts are appreciated.
Thank you for choosing Northgate, we look forward to working with you again in the future.
Take care,
Beth
Great service from Tim permanent swap…
Great service from Tim permanent swap completed
31 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your wonderful feedback and Happy New Year ✨
We're delighted to hear that you had a great experience at the Reading branch and Tim was able to assist you with completing the permanent swap successfully.
Your satisfaction is our priority, and it's always rewarding to know we’ve met your expectations.
We look forward to serving you even better in the future!
Take Care,
Beth Kell
Good service from Tech Martin
27 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for taking the time to share your feedback with us Matthew!
I’m so pleased to hear you received good service from Martin at our Reading branch.
I’ll make sure to pass on your kind words to him and the team.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Reading
Thank you for your kind feedback!
I’m so glad to hear you found the service helpful and attentive, high quality is what we aim for and its wonderful to see this reflected in your comments.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Reading
Hello Jason, thank you so much for your 5 star review! It is pleasing to hear that our Reading depot have provided you with excellent service. It is always a pleasure to deliver 5 star service to our customers!
Thank you for choosing Northgate. Have a lovely Christmas!
Take care,
Emma
Reply from Northgate Vehicle Hire - Reading
Hello Hamish, thank you so much for your 5 star review! Its pleasing to hear that our Reading depot have provided you with excellent service. It is always a pleasure to deliver 5 star service to our customers!
Once again, thank you for your positive feedback. Have a lovely Christmas!
Take care,
Emma
Great service by Tim permanent swap 20…
Great service by Tim permanent swap 20 mins wait
19 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for taking the time to share your experience!
We’re delighted to hear that Tim provided you with great service and that your permanent swap was handled im a timely manner.
Your feedback means a lot to us, and we’ll be sure to pass along your kind words to Tim.
If there is anything else we could of done to provide a 5* service, please let us know, all feedback is welcome.
Thank you for choosing Northgate.
Take Care,
Beth
Amazing service
Reading branch. Amazing service. Cracked straight on to get my brakes replaced so I could carry on my deliveries.
17 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for taking the time to share your experience with our Reading branch.
We're delighted to hear that you received amazing service!
Our team takes pride in ensuring our customers can get back on the road quickly and safely, and it’s great to know they were able to replace your brakes promptly so you could carry on with your deliveries.
We truly appreciate your feedback and look forward to assisting you again in the future.
Thank you for choosing Northgate.
Merry Christmas 🎅⛄
Take Care,
Beth
Always a friendly service and…
Always a friendly service and professional.
29 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you so much for your kind words, Andrew!
It’s always wonderful to hear that you find our service both friendly and professional.
We truly value your feedback and look forward to continuing to provide the same level of service in the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Great service for van repair
Great service for van repair. Fast and efficient. Polite and friendly staff.
11 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for taking the time to share your positive experience with us, Darren.
We really appreciate your kind words.
At Northgate, we take pride in our team's dedication to excellent service, and it's wonderful to see that reflected in your feedback.
The staff at the Reading branch will be thrilled to see your glowing review.
Thank you for choosing Northgate.
Take care,
Beth Kell
Great service found us us a replacement…
Great service found us us a replacement asap
9 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your wonderful review, Connor.
It is fantastic to see you had such a positive experience at our Reading branch.
I am certain that the team will be elated with your feedback.
Thank you for choosing Northgate!
Have a lovely Christmas ⛄
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Reading
Thank you for your 5* review Barrie!
We really appreciate you taking the time to tell us about your positive experience with the Reading branch.
I am sure the team will be really happy with your comments.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Reading
Thank you for your feedback, Alan!
We're delighted to hear you found our service both effective and friendly.
Your satisfaction is our priority, and we look forward to serving you again in the future.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Reading
Thank you for your positive feedback, Patryk!
We really appreciate you taking the time to leave a 5* review of your experience at Reading.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Friendly
Friendly, warm welcome great service one stop for everything
22 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your wonderful feedback, Simon!
We're delighted to hear you had a friendly and warm experience with great service from the team at reading.
Providing a one-stop solution for all your needs is what we strive for so its amazing to see this being demonstrated during your visit.
We look forward to working with you again in the future! 😊
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Reading
Good Afternoon Carl,
Thank you so much for your lovely review of your visit to Reading.
We're committed to making sure our customers are provided a high quality service and its fantastic to see that this has demonstrated that on your visit 😊
we look forward to serving you even better in the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Swift service and easy to deal with at…
Swift service and easy to deal with at Reading
20 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your fantastic feedback!
We're delighted to hear you had a swift and hassle-free experience at our Reading branch.
We appreciate your support and look forward to assisting you again in the future! 😊
Take Care,
Beth Kell
12 years with Northgate.
Just done a swap on my van, had it for 9 years on rental, was asked about getting an upgrade at last service and Ali Mughal got to work, job done, here’s to another? Years of motoring and being looked after by the staff at the Reading depot.
15 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you so much for your amazing feedback, Ricky!
We're thrilled to hear about your successful van swap after 9 years—what a milestone!
Ali Mughal and the team at our Reading depot will be delighted to know they made the process smooth for you.
Here’s to many more years of motoring and continued great service.
We truly appreciate your loyalty! 🚐✨
Thank you for choosing Northgate.
Take Care,
Beth Kell
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