This is the second time I've used Northgate, and they were again, brilliant! While I had the hire vehicle, they were easy to contact, very helpful answering all my calls promptly and questions politly... See more
Company replied
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See what reviewers are saying
I took my van in to have a fault looked at, unfortunately the van couldn’t be fixed same day but Tim sorted me a replacement van in no time and they got the annual service completed while waiting for... See more
Company replied
Great experience with NorthGate Vehicle Services. Open from 8am which makes collections nice and easy for early vehicle movements on trade plates. Really friendly bunch on site, helpful staff and a sm... See more
Company replied
Very easy to deal with - they sorted the logistics with the insurer and delivered a hire car to us whilst ours was being fixed with easy courtesy calls to make sure times worked with us. Great custome... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
6-8 Deacon Way, Tilehurst, RG30 6AZ, Reading, Berkshire, United Kingdom
- 0118 941 2041
4.8
Excellent
115 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tim was great kept me up to date with…
Tim was great kept me up to date with progress on the van
7 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hello Adam, thank you for your review!
We’re delighted to hear Tim provided great service and kept you updated on the progress of your van. 😊
We really appreciate your feedback and will be sure to pass your kind words on to Tim! 🌟
Take care,
Emma
Great service
Tim.. lovely bloke got me a replacement vehicle as mine had been "called back" for some work to be carried out. Nice and quick friendly service
7 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Mick, thank you for your lovely review!
We’re delighted to hear Tim provided quick, friendly service and helped get you into a replacement vehicle. 😊
Thank you for your kind feedback and for choosing Northgate. We’ll be sure to pass your comments on to Tim! 🌟
Take care,
Emma
Tim and the team were amazing in my…
Tim and the team were amazing in my service would recommend
28 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Peter, thank you for your review!
We're delighted to hear that Tim and the team provided such amazing service during your visit. It's great to know they looked after you and made the experience a positive one. ⭐
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to the team.
Take care,
Emma
Great sevice by tim
25 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Tim, thank you for your review!
We're delighted to hear that Tim provided great service during your visit.
We'll be sure to pass your kind words on to him. Thanks for your feedback! ⭐
Take care,
Emma
Very friendly and helpful staff
Very friendly and helpful staff, nothing was a problem. Waiting are clean and comfortable seat with tea and coffee
Very pleasant experience today
24 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your review, Pat!
We're delighted to hear that you found the team friendly and helpful, and that you had a comfortable experience while waiting. ☕ It's great to know the waiting area, refreshments, and service all helped make your visit a pleasant one.
Thank you for taking the time to share your feedback. We really appreciate it!
Take care,
Emma
Very helpful and professional staff…
Very helpful and professional staff nothing is too much trouble
22 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Paul, thank you for your review!
We're delighted to hear that you found the team helpful, professional, and always willing to go the extra mile. It's great to know that nothing was too much trouble during your visit. 👏
Thank you for taking the time to share your feedback. We really appreciate it and will be sure to pass your kind words on to the team. 🌟
Take care,
Emma
Great service and communication…
Great service and communication couldn't do enough for you
18 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your review, Terry!
We're delighted to hear that you received great service and communication from the team. Knowing that they were helpful and always willing to go the extra mile means a lot to us. 👏
Thank you for taking the time to share your feedback. We really appreciate it and look forward to helping you again in the future.
Take care,
Emma
From the moment I turned it to the…
From the moment I turned it to the moment I left I was looked after. The people that helped me the most were Tim and gavin at desk where very helpful. And Colin who deliver my van was very professional
16 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hello Paul, thank you for your review!
We're delighted to hear that you felt well looked after from the moment you arrived. It's fantastic to know that Tim and Gavin were so helpful and welcoming, helping to make your visit a positive experience. 👏
We'll be sure to pass your kind words on to them both. Thank you for taking the time to share your feedback, and we're pleased everything went smoothly for you. 🌟
Take care,
Emma
Tim and Gavin on the front desk sorted…
Tim and Gavin on the front desk sorted my problem very quickly over all it was all ok
15 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your review, Steven!
We're delighted to hear that Tim and Gavin were able to sort your issue out so quickly. It's great to know you found the team friendly and helpful throughout your visit. 👏
We'll be sure to pass your kind words on to them. Thanks for taking the time to leave your feedback!
Take care,
Emma
Very friendly always kept updated
15 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi David, thank you for your review!
We're delighted to hear that the team were friendly and kept you updated throughout the process. Good communication is so important, and it's great to know you felt informed every step of the way. 👏
Thank you for taking the time to share your feedback. We really appreciate it and look forward to helping you again in the future. 🌟
Take care,
Emma
Quick and friendly service l
Quick and friendly service had a replacement van ready. Been using northgate for around 12 years always had good experience
15 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your review, Wes!
We're delighted to hear that you've had such a positive experience with us over the last 12 years. It's great to know that the team had a replacement van ready for you and continued to provide the quick, friendly service you've come to expect. 👏
Thank you for your continued loyalty and for taking the time to share your feedback. We really appreciate your support and look forward to helping you for many years to come. 🌟
Take care,
Emma
Good service
Tim and Gavin were right on it, very helpful and friendly from the start.
15 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your review, Rory!
We're delighted to hear that Tim and Gavin were right on it and provided such friendly and helpful service from the moment you arrived. 🌟
We'll be sure to pass your kind words on to them both. Thanks for taking the time to share your feedback!
Take care,
Emma
Always helpful and accommodating.
I took my van in to have a fault looked at, unfortunately the van couldn’t be fixed same day but Tim sorted me a replacement van in no time and they got the annual service completed while waiting for the parts to save me a return trip. They were patient with me and accommodated me moving lots of kit between vans, and a couple of chaps in the workshop asked if i needed help as well. I had a problem with the hire van but I called the workshop and the gent on the phone talked me through a simple fix to allow me to continue my day with minimal disruption. Very friendly team, always happy to help.
7 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Phoenix, thank you for your review!
We're delighted to hear that the team were able to look after you when your van developed a fault. While we're sorry the repair couldn't be completed the same day, it's great to know that Tim quickly arranged a replacement vehicle and that the annual service was completed at the same time to save you a return visit. 👏
We're also pleased that the team were patient and accommodating while you transferred your equipment, and that the workshop staff were on hand to help when needed. It's wonderful to hear that a simple phone call helped resolve the issue with the hire van and kept disruption to a minimum.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Tim and the team. 🌟
Take care,
Emma
Great customer service very easy and…
Great customer service very easy and efficient, Tim & Gavin were very helpful and friendly, I was in and out in no time just enough time to drink my complementary coffee
14 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Stuart, thank you for your fantastic review!
We're delighted to hear that you received great customer service and found the process easy and efficient. It's wonderful to know that Tim and Gavin were so helpful and friendly, and that we had everything sorted for you in time to enjoy your complimentary coffee! ☕
I'll be sure to pass on your kind comments to them. We really appreciate your feedback and look forward to welcoming you again in the future. 😊
Take Care,
Imogen
Very helpful tim
12 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Martin, thank you for your wonderful review!
We're so pleased to hear that Tim was very helpful and provided you with great service. I'll make sure your kind feedback is passed on to him.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future. 😊
Take care,
Imogen
Tim at Reading has given me very good…
Tim at Reading has given me very good service, thank you Tim
11 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hi Graham, thank you for your 5-star review!
We're delighted to hear that Tim provided such great service during your visit to our Reading branch. His commitment to helping our customers is something we really value, and it's wonderful to see it recognised. 👏
We'll be sure to pass your kind words on to Tim. Thanks again for taking the time to leave your feedback!
Take care,
Emma
Tim and Gavin at the front desk were…
Tim and Gavin at the front desk were extremely helpful, polite and friendly they direct me to the service department that swiftly go on with the job irrelevant that I was late for my allocated appointment slot
Great work 👏
11 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your review, Sergio!
We're delighted to hear that Tim and Gavin were so helpful, polite, and friendly during your visit. 👏 It's great to know they got you pointed in the right direction and that the service team were able to get everything sorted quickly, even though you arrived later than planned.
We'll be sure to pass your kind words on to the team. Thanks for taking the time to share your feedback! 🌟
Take care,
Emma
Tim and Gavin did a lovely job
Tim and Gavin did a lovely job, sorted out the coffee machine and even though I arrived super early they had me sorted and on my way in no time at all
11 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your review, Charles!
We're delighted to hear that Tim and Gavin looked after you so well during your visit. 👏
It's great to know they got the coffee machine sorted and had you back on your way in no time, even with your early arrival. That's exactly the kind of service we strive to provide.
We'll be sure to pass your kind words on to Tim and Gavin. Thank you for taking the time to share your feedback! 🙌
Take care,
Emma
Excellent service
Very helpful staff, very accommodating and willing to help us out with spare vans.
Always quick on repairs and able to fit us in.
Very friendly workshop and hire reception.
9 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Hello Callum, thank you for your review!
We're delighted to hear that you consistently receive such helpful and accommodating service from the team. 👏
It's great to know that we're able to support you with spare vehicles when needed, carry out repairs quickly, and fit you in to keep your business moving. 🔧🚐
We're also pleased to hear your kind comments about both the workshop and hire reception team. We'll be sure to pass your feedback on to them.
Thank you for taking the time to share your experience and for your continued support.
Take care,
Emma
Very easy to deal with
Very easy to deal with - they sorted the logistics with the insurer and delivered a hire car to us whilst ours was being fixed with easy courtesy calls to make sure times worked with us. Great customer service, with good communication when the driver (Vicky) was battling with traffic to pick up the car. Good car too. Thank you!
28 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Reading
Thank you for your review, Lucy!
We're delighted to hear that the whole process was easy and stress-free, from arranging the hire through your insurer to delivering the vehicle when you needed it. 👏
It's fantastic to know that the team's communication kept everything running smoothly, and we'll be sure to pass your kind words on to Vicky for keeping you updated despite the traffic. 🚚
Thank you for taking the time to share your feedback. We're pleased you were happy with the vehicle and the service you received.
Take care,
Emma
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