I can’t recommend Joe enough! He fitted a new cambelt and sorted out my coolant, and did a brilliant job. He was reliable, helpful and professional throughout, and I’m really happy with the work he’s... See more
Company replied
Location
Switch locationBurners Lane South, Kiln Farm, MK11 3LT Milton Keynes, Buckinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What great customer service by Del for sorting my van out and getting me on the road. Got to the route of the problem very quickly. Will definitely be going back to Milton Keynes in the future. Th... See more
Company replied
We've built a great working relationship with the team at Northgate Milton Keynes, and the service they provide is consistently excellent. They are always helpful, professional, and easy to deal... See more
Company replied
I had a lovely experience dealing with the vehicle that needed repairs here. I was served by a gentleman called steve who showed incredible hospitality and really took care of what needed to be done!... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Burners Lane South, Kiln Farm, MK11 3LT, Milton Keynes, Buckinghamshire, United Kingdom
- 01908 264747
4.6
Excellent
89 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was great and the…
Customer service was great and the mechanic Del was good.
23 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Thomas, thanks for sharing your feedback!
It’s great to hear you received such good customer service and that Del looked after your vehicle so well. 🔧
We’ll make sure your kind comments are passed on to Del and the team! 👍
Take care,
Emma
I can’t recommend Joe enough
I can’t recommend Joe enough! He fitted a new cambelt and sorted out my coolant, and did a brilliant job. He was reliable, helpful and professional throughout, and I’m really happy with the work he’s done. It’s hard to find a mechanic you can trust, so I’m really grateful for his help. I’ll definitely be using Joe again in the future and would highly recommend him to anyone looking for a trustworthy mechanic! 🚗👏
2 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Katie, thank you for your review!
We're delighted to hear that Joe did such a great job with your cambelt replacement and coolant repair. It's fantastic to know that his reliability, professionalism, and expertise gave you confidence throughout the process. 🔧🚗
Feedback like this means a lot, especially when it highlights the trust and peace of mind that Joe provided. We'll be sure to pass your kind words on to him. 🌟
Thank you for your recommendation, and we look forward to helping you again in the future!
Take care,
Emma
What great customer service by Del for…
What great customer service by Del for sorting my van out and getting me on the road. Got to the route of the problem very quickly. Will definitely be going back to Milton Keynes in the future.
Thanks again
14 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you for your review, Paul!
We're delighted to hear that Del got your van sorted and back on the road so quickly. It's great to know he identified the issue promptly and provided the level of service you were looking for. 🔧
We'll be sure to pass your kind words on to Del and the Milton Keynes team. We look forward to welcoming you back in the future. ⭐
Take care,
Emma
Great customer service from Del
One of the mechanics came out to help me with my van, I think he’s name was Del from Kiln farm Milton Keynes branch , he explained everything that was wrong with it and repaired the van straight away, didn’t have to wait long, great customer services from the lad, deffo recommend anyone who needs a van to come here.
30 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hello Christopher, thank you for your fantastic review!
We’re delighted to hear Del provided such helpful service, taking the time to explain the issue clearly and getting your van repaired quickly. 🔧👏
It’s brilliant to know you were back on the road without a long wait. Thank you for the recommendation, we’ll be sure to pass your kind words on to Del!
Take care,
Emma
Milton Keynes Northgate
We've built a great working relationship with the team at Northgate Milton Keynes, and the service they provide is consistently excellent.
They are always helpful, professional, and easy to deal with. Services, MOTs, and other vehicle requirements are planned in efficiently, helping us keep our fleet on the road with minimal disruption. The team is also always happy to assist over the phone, providing prompt updates and practical solutions whenever needed.
Their communication, reliability, and customer service make them a valued partner, and we genuinely appreciate the support they provide. I would highly recommend the Milton Keynes Northgate team.
9 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you for your fantastic review, Paul!
We’re delighted to hear about the great working relationship you’ve built with our Milton Keynes team and that they consistently provide excellent, reliable service. 🚐
It’s especially great to know their helpful communication, efficient planning and practical support help keep your fleet moving with minimal disruption. 🤝
Thank you for your recommendation and continued support. We’ll be sure to share your wonderful feedback with the whole team! 🌟
Take care,
Emma
Took my vehicle into Northgate
Took my vehicle into Northgate Milton Keynes , Del serviced my vehicle . Great service . Would definitely recommend Del and all the staff at Northgate
9 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hello Timothy, thank you for your fantastic review!
We’re delighted to hear you received great service at Northgate Milton Keynes and that Del looked after your vehicle so well. 🔧
It’s brilliant to know you’d recommend both Del and the team. We’ll be sure to pass on your kind words! 🙌
Take care,
Emma
hired a vehicle from this company
hired a vehicle from this company, easy process, good communication throughout from Del, would recommend
7 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Devon, thank you for your great review!
We’re delighted to hear you found the hiring process easy and that Del kept you well informed throughout. 🚐
Thank you for the recommendation and for choosing Northgate. We’ll be sure to pass your kind words on to Del! 👏
Take care,
Emma
Great service!
Took my vehicle in for a service and was really impressed with the overall experience. The work was carried out efficiently, with great communication throughout. Excellent service from start to finish. Highly recommend!
21 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you for your review, Kerri!
We're delighted to hear that you were impressed with the service and communication throughout your visit. It's great to know everything was completed efficiently and that the team made the whole process smooth from start to finish. 🔧
Thank you for your recommendation and for taking the time to share your feedback. 🎉
Take care,
Emma
Friendly team
Great staff on reception, a quick and trouble-free unscheduled visit. Repairs/maintenance by Kris, happy with the results and appreciate the extra jobs being done so promptly.
16 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you for your review, Matthew!
We're delighted to hear that your visit was quick, trouble-free, and that you were happy with the repairs carried out by Kris. It's great to know that the extra jobs were completed promptly too. 👏
We'll be sure to pass your kind words on to Kris and the reception team. Thank you for taking the time to share your feedback. 🌟
Take care,
Emma
Staff are incredibly rude
Staff are incredibly rude and patronising apart from one black gentlemen he was kind, deffo would not recommend this company!
11 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Josh, thank you for taking the time to share your feedback.
We're sorry to hear about the issues you've experienced and understand your frustration.
Having reviewed your comments, we believe your review may relate to Northgate Insurance Services rather than Northgate Vehicle Hire, which is the Trustpilot page on which this review has been posted. Please note that Northgate Insurance Services is the newly communicated name under which Auxillis now operates.
If possible, and at your convenience, could you please repost your feedback on the appropriate Trustpilot page (link below), where the relevant team will be able to review and respond to your concerns directly?
https://www.trustpilot.com/review/northgateinsuranceservices.com
We apologise for any confusion and thank you for your understanding.
Take care,
Emma
Awful throughout
Awful service throughout. Got promised the world by the account manager. Signed up and have done nothing but return vans due to faults. Now they are trying to charge us for the replacement vans as well as the original vans. Account manager has wiped his hands and said he's the middle man. Depot manager speaks to you like rubbish and lies through teeth. Trying to deal with CS team to resolve only to now be told i need to return all vans for nothing more than they are having a paddy. Please avoid especially at an enterprise level
19 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi there, thank you for taking the time to leave your feedback.
We're sorry to hear that you're unhappy with your experience and the outcome. We always aim to provide a high standard of service, and we're disappointed that we haven't met your expectations on this occasion.
We appreciate your feedback and will take your comments on board.
Take care,
Imogen
I had a lovely experience dealing with…
I had a lovely experience dealing with the vehicle that needed repairs here. I was served by a gentleman called steve who showed incredible hospitality and really took care of what needed to be done! I even asked on progress and he went straight away and found out for me which showed the care he has for his customers. Definitely recommend this branch
10 July 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Omar, thank you so much for taking the time to leave such a wonderful review!
We're delighted to hear you had such a positive experience with us.
It's fantastic to know that Steve provided you with excellent service and kept you informed throughout the repair process. We'll be sure to pass on your kind words to him—I'm sure he'll really appreciate the recognition.
Thank you for your recommendation. We truly value your support and look forward to welcoming you back should you ever need us in the future. Safe motoring!
Take care,
Imogen
We have dealt with Northgate for many…
We have dealt with Northgate for many many years to manage our fleet. We have always had such a great experience with Sally, she will always go above and beyond to help us. She is very efficient and a great asset to the company!
9 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi there, thank you so much for your kind words and for your continued trust over the years – it truly means a lot to us!
We’re especially delighted to hear about your positive experience with Sally. She consistently strives to go above and beyond for our customers, and it’s wonderful to see her efforts recognised. We’ll be sure to pass on your feedback to her.
We really appreciate your loyalty and look forward to supporting you and your fleet for many years to come!
Take care,
Imogen
Fantastic service from Northate Milton Keynes
Having dealt with Northgate Milton Keynes for 5+ years for all of our fleet vehicle management and servicing - we can highly recommend. The whole team, particularly Sandra are incredibly professional and friendly.
1 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi James, thank you for your continued support over the past 5+ years!
It is fantastic to hear that the Milton Keynes team has consistently delivered such a positive experience for your fleet, and that Sandra in particular has made such a great impression. Professional and friendly service is exactly what we aim for 🙌
We really appreciate your recommendation and your loyalty—thank you for taking the time to share this! ✨
Take care,
Emma
Requested a tyre change asap
Requested a tyre change asap, driver arrived at the depot and the staff onsite arranged and completed in super time so we could go about our business without too much disruption. Thank you to all involved especially Sally :)
12 December 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Wendy, thank you for your great feedback!
We’re delighted to hear that the tyre change was arranged and completed so quickly, helping to keep disruption to a minimum.
A special thank you for the shout-out to Sally – we’ll be sure to pass that on to her 😊 Thanks again for choosing us, and we’re always here if you need anything in the future.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Mouayad, thanks for your review!
We’re glad we could assist you with your breakdown and get you back on the road. If you ever need help again, our team is always here for you.
Take care and safe driving!
Take care,
Imogen
Colin was excellent and I got a very…
Colin was excellent and I got a very quick turn around
5 November 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Wayne, thank you so much for your great feedback! 🌟
We’re delighted to hear that Colin provided excellent service and got everything sorted quickly for you.
We’ll be sure to pass along your kind words to him — he’ll really appreciate it!
Take care,
Imogen
Lovelly visit
Lovelly visit. Come in with a faulty van and Colin and les explain the problem and got it fix in no time.
Very efficient and freely staff
24 October 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Vanessa, thank you for your kind feedback! We're delighted to hear that Colin and Les were able to identify and fix the issue with your van so quickly. Your comments about our team’s efficiency and friendliness are much appreciated — we’ll be sure to share your praise with them. We look forward to welcoming you again in the future!
Take care,
Emma
Arrived and was told it got booked in…
Arrived and was told it got booked in by another department and everyone went on their lunch at 1, my appointment was at 1! Then one of the mechanics (Del) said he would do it. Very quick and saved me hanging about for an extra hour. Great service
9 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Milton Keynes
Hi Tom, thank you for sharing your experience!
We’re sorry for the mix-up with your appointment time, but we’re really glad Del was able to step in and get things sorted quickly for you. It’s great to hear you felt well taken care of despite the hiccup.
We appreciate your understanding and hope your next visit is even smoother!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Milton Keynes
Thank you for taking the time to leave your positive feedback. Providing a 5-star service to our customers is our goal, and it’s wonderful to hear that Milton Keynes branch demonstrated this during your experience.
If there is anything else I can assist you with, please do not hesitate to contact us — we’re always happy to help.
Thank you for choosing Northgate!
Take care,
Emma
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.