Went with van for service. Really helpful staff and comfortable waiting area with refreshments. Staff try really hard to resolve any issues practically as well.
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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See what reviewers are saying
Very efficient, knowledgeable and friendly staff. Northgate provided a great service with the repairs to my vehicle. I would highly recommend.
Company replied
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Leicester
Hello, thank you for your kind review!
We're so glad to hear you had a positive experience with us. Our team always aims to provide friendly and efficient service, and we appreciate your feedback.
Looking forward to serving you again!
Take care,
Imogen
Great new work station installed in the…
Great new work station installed in the customer area makes waiting and working so much more comfortable, Well done!
28 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your feedback!
We're glad to hear that the new workstation has made your experience more comfortable.
We always strive to improve our facilities for our customers. Hope to see you again soon! 😊
Thank you for choosing Northgate.
Take Care,
Beth
Fantastic service
Fantastic service, very efficient and friendly staff, by far the best branch I've used! Very highly recommended!!
27 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your amazing feedback!
We're thrilled to hear that you had such a fantastic experience and that our team provided efficient and friendly service. It's great to know we're your top branch!
We truly appreciate your recommendation and look forward to serving you again in the future. 🚗
Thank you for choosing Northgate.
Take Care,
Beth
Was provided great service by Nick and…
Was provided great service by Nick and the rest of the team. Quick turn around and would highly recommend using north gate.
26 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words and for taking the time to share your experience with us.
We're delighted to hear that Nick and our team provided you with great service and a quick turnaround.
Your recommendation means a lot to us, and we look forward to welcoming you back again in the future.
Take Care,
Beth
Fast and quick
Fast and quick, Mick on reception is a top man a credit to the company, new van as old one has problems .
25 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for sharing your positive experience with us.
We're delighted to hear that you received prompt service and that Mick at reception provided exceptional assistance.
Ensuring our customers have reliable vehicles is a top priority, and we're glad we could address the issues with your previous van by providing a new one.
Thank you choosing Northgate.
Take Care,
Beth
Always helpful and quite fast and…
Always helpful and quite fast and sorting whatever the problem is . Staff on desk very friendly and helpful
24 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words and positive feedback.
We are delighted to hear that our staff have been helpful and efficient in addressing your concerns, and that you've found our desk team to be friendly and supportive.
We appreciate your comments and look forward to welcoming you back in the future.
Take Care,
Beth
Good experience
Good experience, nice and quick service, was just a engine warning light issue and it we were straight in and out
24 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for sharing your positive experience with us.
We're thrilled to hear that our team provided you with prompt and efficient service, especially in addressing the engine warning light issue.
Ensuring your vehicle's safety and your peace of mind is our top priority and its wonderful to see this has been reflected in your feedback.
Thank you for choosing Northgate.
Take Care,
Beth
Very welcoming and polite
Everytime i have visited northgate leicester, i have been welcomed with very positive and polite staff.
17 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words!
We’re so happy to hear that you’ve had such positive experiences at Northgate Leicester and that our team has made you feel welcome.
We truly appreciate your feedback and look forward to continuing to provide you with great service in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Great service
Great service quick food location.
Great Service from Nick the gentleman on reception very friendly and polite gave all the information about how long it would take thank you
7 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind review!
We're delighted to hear that you received great service and that Nick made your visit a positive experience.
We’ll be sure to pass on your kind words to him as i am sure he will be delighted with your comments.
Take Care,
Beth
Nick & Sharon have been extremely…
Nick & Sharon have been extremely helpful, They have sorted any issues with the hire van in a professional manner, they have been friendly and understanding, They make a great team.
4 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for taking the time to share your kind words about Nick and Sharon.
We're delighted to hear that they have been helpful, professional, and understanding in resolving any issues with your hire van.
We truly appreciate your feedback, and we'll be sure to pass on your compliments to them.
They’ll be pleased to know their efforts have made a positive impact!
We look forward to welcoming you back in the future.
Take Care,
Beth
Very good very good
28 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Harpreet, that's wonderful to hear!
I'm glad you had a positive experience with the staff at the Leicester branch and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth
Warmly Welcomed / Top notch staff
Was warmly welcomed with refreshments available at reception lobby area. Everybody I had engaged with seemed really polite and helpful. My first time here and the customer service was appreciated. Other places seem quite rushed in comparison now that I’ve experienced Northgate Syston 5/5
20 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words!
We're delighted to hear that you had such a positive first experience at Northgate Syston. Providing a welcoming and helpful service is always our goal, so it’s great to know we made a lasting impression.
We truly appreciate your 5/5 rating and look forward to assisting you again in the future!
Take Care,
Beth
Visited and used northgate Cossington…
Visited and used northgate Cossington for 10 years .. never had a issue with staff or vans .
Always welcomed by Charlie, Sharon and asha with a friendly smile ,
100 % would recommend
20 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Wow—10 years!
We truly appreciate your loyalty and are delighted to hear that you've always had a great experience at Northgate Cossington. Charlie, Sharon, and Asha will be thrilled to know their friendly service has made such a positive impact.
Thank you for your kind words and recommendation—we look forward to continuing to support you for many more years to come!
Take Care,
Beth
Good solid company generally sorts out…
Good solid company generally sorts out your needs straight away
18 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your great feedback about the leicester branch!
We're pleased to hear that you've had a positive experience with us and that we’ve been able to meet your needs promptly.
We appreciate your support and look forward to welcoming you back again in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Sharron & Ash make you feel comfotable…
Sharron & Ash make you feel comfotable and offer a great service with a smile 😊
11 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words about your visit to Leicester!
We're delighted to hear that Sharron & Ash made you feel comfortable and provided great service with a smile, its always lovely to hear about experiences likes yours where the staff have gone above and beyond for a customer.
We'll be sure to pass along your lovely feedback! 😊
Thank you for choosing Northgate.
Take Care,
Beth
Helpful staff
Helpful staff. Clean facilities. Thanks Charlie for service I received today.
10 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your thoughtful feedback!
We're really pleased to hear you had a great experience with our helpful staff and clean facilities.
We'll be sure to pass your appreciation on to Charlie and the team as I am sure they will be delighted with your comments.
Thank you for choosing Northgate.
Take care,
Beth
Northgate van hire Syston
I was greeted when I came in the staff were helpful and I was offered a drink from the onsite machine.
4 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words, Graeme!
We're pleased to hear that you had a warm welcome and that our team was helpful during your visit.
It’s great to know you enjoyed the refreshments as well!
Thank you for choosing Northgate.
Take Care,
Beth
Excellent service
Excellent service, van in and out. Just what is needed!!!!
3 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your great feedback!
We're delighted to hear that you received excellent service and that everything was handled quickly and efficiently—just as it should be!
We appreciate your comments and i am sure the team at Leicester will be over the moon to see them.
Take Care,
Beth
Am a regular at nothgate am come here…
Am a regular at nothgate am come here quite a lot and reception staff ash and saron are always very welcoming and polite and very helpful I would definitely recommend this company to friends and family
3 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words and for being a loyal Northgate customer!
We’re delighted to hear that Ash and Saron always provide a warm, polite, and helpful experience. Your recommendation means a lot to us, and we truly appreciate your support.
If there’s ever anything we can do for you, please don’t hesitate to reach out.
We look forward to welcoming you back again in the future.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words, Ivan!
We're delighted to hear that you had a positive experience with our Leicester branch.
Your feedback means a lot to us, and we truly appreciate your support.
Thank you for choosing Northgate.
Take care,
Beth
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