Went with van for service. Really helpful staff and comfortable waiting area with refreshments. Staff try really hard to resolve any issues practically as well.
Company replied
Location
Switch locationBuilding 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ Leicester, Leicestershire, GB
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See what reviewers are saying
Very efficient, knowledgeable and friendly staff. Northgate provided a great service with the repairs to my vehicle. I would highly recommend.
Company replied
I last minute tuned up with vehicle issues, front desk colleagues were on it getting me sorted, dealing primarily with Olivia who got me booked in and then the guys in the workshop turned me around wi... See more
Company replied
Always great service from this team. My company hires from here, so have been up on various occasions throughout the year, both waiting for a service or repair, or swapping vehicles. They're alwa... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Building 3 Charnwood Edge Business Park, Syston Road, LE7 4UZ, Leicester, Leicestershire, United Kingdom
- 0116 246 0212
4.9
Excellent
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with the delivery from Dan this…
Happy with the delivery from Dan this morning
27 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for your kind words! We’re delighted to hear you were happy with Dan’s delivery this morning. We’ll be sure to pass on your compliments to him!
Take care,
Emma
Excellent
Amazing from beginning to end. Dan (Daniel) was so helpful and friendly explained everything with the hire car definitely recommend brilliant service…
21 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you for taking the time to leave your positive feedback, Amina! Providing a 5* service to our customers is what we always strive for, and it's wonderful to hear this has been demonstrated by Dan. I’m sure he will be delighted to see your kind comments.
If there is anything else we can assist you with, please don’t hesitate to get in touch — we’d be happy to help.
Thank you for choosing Northgate!
Take care,
Emma
Great friendly service by Daniel
Great friendly service by Daniel. Good explanation and instructions provided. Thank you!
20 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Kirsty, thank you so much for your kind words!
We're really glad to hear you had a great experience and that Daniel was able to provide clear explanations and helpful instructions. We'll be sure to pass along your feedback to him – it will make his day!
Thanks again for taking the time to leave a review – we really appreciate it!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leicester
Hi Matt,
Thanks! We think so too—great team, great people.
Always happy to help!
If you need anything please let us know.
Take care,
Imogen
Amazing service very please with the…
Amazing service very please with the service excellent attitude to work very friendly
Daniel was very nice and polite and very welcoming
8 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
thank you for your wonderful feedback, Myles!
We’re thrilled to hear that Daniel made such a great impression with his friendly and polite approach. It’s always our goal to provide a warm and welcoming experience, and it sounds like Daniel delivered just that.
We’ll make sure to pass on your kind words to him!
Take care,
Emma
Reply from Northgate Vehicle Hire - Leicester
Hi James, thank you for your feedback!
It sounds like you had a positive experience at our Leicester branch which is fantastic to hear.
This is exactly the kind of service that Northgate strive to deliver and I am sure the Leicester reception team will be thrilled to see your comments!
Take care,
Emma
Made welcome and a very helpfull…
Made welcome and a very helpfull atmosphere
1 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Darrell, thank you so much for your kind words!
We're thrilled to hear that you felt welcome and found our atmosphere helpful. It means a lot to us to create a positive experience for our customers.
If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Take care,
Imogen
Very helpful and polite and efficient
Very helpful and polite and efficient
Would highly recommend
22 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Michael, thank you so much for your kind words!
We’re delighted to hear you found our team helpful, polite, and efficient. Your recommendation means a lot to us!
We look forward to assisting you again in the future.
Take care,
Imogen
Came in today really good service did…
Came in today really good service did it early as arrived early no issues highly recommend
30 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Arthur, thanks so much for your awesome feedback!
We’re happy we could get you sorted quickly and that everything went smoothly. Your recommendation means a lot to us — we really appreciate it!
Looking forward to helping you again whenever you need.
Take care,
Imogen
Always a great service
Always a great service. Nick was very helpful. This was a quick service and this is in a great location. Olivia was warm welcoming with a friendly smile. Will be back for another booking
24 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi there, thank you so much for your wonderful feedback!
We're thrilled to hear that Nick provided helpful and efficient service, and that Olivia greeted you with a warm and friendly smile. 😊
It's fantastic to know that our location was convenient for you and that your experience was seamless. We truly appreciate your kind words and look forward to welcoming you back for your next booking!
Take care,
Imogen
Excellent service
Excellent service, and friendly staff. I’ve been renting vans from Northgate for 10-years and it’s hassle-free.
21 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Gary, thank you so much for your kind words and for being a loyal customer for the past 10 years!
We’re thrilled to hear that you find our service hassle-free and that our team has been friendly throughout your rentals. It’s always our goal to make your experience smooth and enjoyable.
We truly appreciate your continued trust in Northgate and look forward to supporting your van rental needs for many more years to come!
Take care,
Imogen
Great service very helpful....way…
Great service very helpful....way better than derby branch .....olivia was a great very helpfull
16 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Elliot, thank you for your lovely feedback!
We’re delighted to hear you enjoyed the atmosphere and felt well informed throughout your service. Keeping our customers updated is really important to us.
We look forward to helping you again in the future!
Take care,
Imogen
Nick and Richard were superb on leasing…
Nick and Richard were superb on leasing the superb.
Couldn't ask for a better service.
Thanks guys
20 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Thank you so much for your 5-star feedback, Haider! We’re delighted to hear that Nick and Richard provided you with superb service. We’ll be sure to pass on your compliments to them — they’ll be thrilled to hear this!
Thanks again for choosing Northgate. We look forward to seeing you again soon!
Take care,
Emma
Brilliant service after being let down…
Brilliant service after being let down buy the Milton Keynes branch. The Leicester branch actually fixed my van rather than just clearing the fault and saying it’s fixed like Milton Keynes. Will be coming back to this branch from now on. Good customer service. Very impressed.
23 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi there, thank you for sharing your experience with us.
We’re really pleased to hear that our Leicester team was able to properly fix your van and provide the service you deserve. We understand how frustrating it can be when things aren’t resolved the first time, and we’re glad we could make it right for you.
We look forward to welcoming you back to the Leicester branch anytime — thanks again for your kind words and trust!
Take care,
Imogen Hardy
Got a service at Leicester branch and…
Got a service at Leicester branch and was very happy with the service the staff was very helpful
22 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Jamey, thank you so much for your wonderful feedback!
We're thrilled to hear that you had a positive experience at our Leicester branch and that our team made you feel welcome.😊 Providing exceptional service is our top priority, and it's heartening to know that our staff's helpfulness stood out during your visit.
If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!
Take care,
Imogen
Visited Leicester polite staff made us…
Visited Leicester polite staff made us feel welcome
22 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Geoff, thank you so much for your kind words!
We're delighted to hear that you felt so welcome during your visit to our Leicester branch. 😊
Creating a friendly and inviting atmosphere is something we truly value, and it's heartening to know that our team's efforts made a positive impression on you.
If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back soon!
Take care,
Imogen
Visited Leicester branch today great…
Visited Leicester branch today great service really friendly staff would recommend
15 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Richard, thank you so much for your kind words!
We're thrilled to hear you had a great experience at our Leicester branch. Our team works hard to provide friendly and helpful service, and it's wonderful to know it made an impact.
We truly appreciate your recommendation and look forward to welcoming you again soon!
Take care,
Imogen
Just visited the leicester branch
Just visited the leicester branch, got to say really helpful nick and Olivia, nothing was to much trouble would definetly visit again..keep up the good work
15 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Christopher, thank you so much for your fantastic review!
We're so glad to hear that Nick and Olivia were able to assist you and make your visit a positive one. We’ll be sure to pass along your kind words to them! We can’t wait to welcome you back again soon.
Thanks for choosing us, and we'll keep up the good work! 😊
Take care,
Imogen
Visited Leicester today staff very…
Visited Leicester today staff very friendly and helpful Nick just goes above and beyond recommend Leicester Northgate to anybody
13 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Chris, thank you so much for your 54 star review!
We are so pleased to hear that Nick and the team at our Leicester branch were able to provide you with excellent customer service which is what we take pride in the most!
We really appreciate your review and look forward to working with you long into the future! 🙂
Take care,
Imogen
Fantastic service from all the staff…
Fantastic service from all the staff very helpful and and with a great attitude and smiles all round 😊
12 May 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leicester
Hi Neil, thank you so much for your kind words! 😊
We're thrilled to hear that you had such a positive experience with our team. We always strive to offer friendly and helpful service, and it's wonderful to know that our efforts made a difference.
Your feedback means a lot to us, and we look forward to welcoming you back soon!
Take care,
Imogen
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