Fantastic service yet again. Ive used this company ( Leeds branch) several times now and cannot fault the service. From booking the van, picking up the vehicle, dropping the van off, all faultlessly... See more
Company replied
Location
Switch locationWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
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See what reviewers are saying
Hired a van short term and short notice from the Leeds branch. Very easy process that was explained in detail. Super friendly people, van was in pristine condition. Would definitely recommend them and... See more
Company replied
i was at the branch today, and was served by kaylee who was very helpful, i was also helped by Steve who got me back on the road, many thanks to them.
Company replied
The experience at Northgate Leeds is always seamless and incredibly efficient. They always go out of their way to make me feel welcome when I need to visit and it's genuinely really nice to see them.... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, United Kingdom
- 0113 255 0441
4.9
Excellent
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Northgate Vehicle Hire - Leeds
Hello, thanks for the great shout out!
We’re glad you like the vans — we think they’re pretty cool too! Looking forward to helping you out again soon.
Take care,
Imogen
Excellent service
Excellent service , the lady behind the counter deals with us efficiently every time
15 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi there, thank you for your kind words!
We’re delighted to hear that our team member consistently provides you with efficient and excellent service.
We’ll be sure to pass on your compliments to her!
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leeds
Hi Jim, thanks so much for the great feedback!
We’re really glad to hear you had a good experience and we look forward to helping you again in the future.
All the best,
Imogen
Bev and kaylelee at the Leeds…
Bev and kaylelee at the Leeds department were really helpfull and made my experience easy and straightforward
14 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Danny, thank you for your kind words!
We’re delighted to hear that Bev and Kaylee at our Leeds department made your experience easy and straightforward. We’ll be sure to share your feedback with them—they’ll be thrilled!
Thanks again for choosing Northgate, and we look forward to helping you again soon.
Take care,
Imogen
The staff were great very helpful…
The staff were great very helpful especially Bev and kaylee on front desk great customer service.
14 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Mark, thank you so much for your lovely feedback!
We’re thrilled to hear that Bev and Kaylee provided you with great customer service and were so helpful during your visit.
We’ll be sure to pass on your kind words to them!
Take care,
Imogen
Excellent service
Excellent service, super fast and easy, clean and well kept van! 👍
11 August 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Muaawiyah, thank you for the awesome review!
We’re delighted to hear you found the service fast and easy, and that you liked the cleanliness of the van. Your thumbs-up means a lot to us! 👍
Looking forward to serving you again soon!
Take care,
Imogen
Got recovered from the motorway with a…
Got recovered from the motorway with a puncture. Was taken to the leeds depot and a new tyre was fitted. The whole process took less than 2 hours. Big thanks to sas and everyone working there in leeds
29 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Ross, thank you so much for sharing your experience!
We’re really glad we could get you back on the road quickly and that our team at the Leeds depot took great care of you. We’ll be sure to pass your thanks on to SAS and everyone involved.
If you ever need us again, we’re here to help!
Take care,
Imogen
Excellent service
We had a vehicle exchange at the Leeds depot and Julie was a fantastic help, even took the time to clean the new vehicle herself during the swap over due to staff shortages, I was lucky to have such a helpful person. I was very satisfied with the service provide.
4 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi there, thank you so much for your kind words!
We’re thrilled to hear that Julie made such a great impression during your vehicle exchange at our Leeds depot. It’s that kind of dedication—especially going the extra mile to clean the vehicle herself—that really shows her commitment to great service.
We’re lucky to have her on the team, and we’re glad you felt the same. Your satisfaction means a lot to us, and we’re always here if you need anything in the future.
Take care,
Imogen
All round good
8 July 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Gage, thanks for the great feedback!
We’re really pleased to hear everything was all-round good. Always here if you need us again!
Take care,
Imogen
Sas did a great job on getting my van…
Sas did a great job on getting my van back to me in very short time which meant I could carry on with my work as needed van back on road.
30 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Louie, thank you for your wonderful feedback!
We’re pleased to hear that Sas was able to get your van back to you quickly so you could continue with your work without delay.
We appreciate your support and look forward to helping you again whenever you need us.
Take care,
Imogen
Reply from Northgate Vehicle Hire - Leeds
Thank you for your kind words! We're delighted to hear that you had a wonderful experience at our Leeds depot. Providing excellent customer service is a top priority for us, and we appreciate your acknowledgment of our efforts. Thank you for choosing Northgate.
Take Care,
Emma
Sas serviced my truck
Sas serviced my truck, very professional and quick. Staff in reception were very friendly and offered my coffee and snacks!!!
18 June 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Stephen, we’re glad to hear Sas provided professional and quick service on your truck. It’s also fantastic that our reception team made you feel welcome with coffee and snacks — that’s exactly the kind of experience we aim to provide.
Thanks for choosing Northgate!
Take care,
Emma
Very great job
Very great job, i use this company for long time,good for my business and Claudiu it is a great and fast worker
16 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your kind words and continued loyalty — it means a lot to us!
We're so pleased to hear that our service supports your business and that Claudiu has made such a positive impression with his great and speedy work.
We'll be sure to pass on your feedback to him!
Thank you for choosing Northgate.
Take Care,
Beth
Start to finish excellent service 👍😉
Went to Northgate to take van in for various warning lights and AD blue problems.
Staff on main reception desk so friendly 👍 they organised for a technician to have a look(Claudiu) turned up very friendly,very cheerful and sorted van out👍(various warning lights,AD blue).
Excellent service from start to finish
9 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your kind words!
We're so glad to hear you had a smooth and positive experience with us. It's great that our reception team made you feel welcome and that Claudiu was able to quickly sort the issues with your van. We'll be sure to pass your feedback along to the team – they'll really appreciate it!
Thanks again for taking the time to share your experience.
Take Care,
Beth
Mark @ Paction Ltd
A speedy turn around on providing my new van, above and beyond my expectations. Thank you
11 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your wonderful feedback!
We're thrilled to hear that we exceeded your expectations and provided a quick turnaround on your new van.
We truly appreciate your support and look forward to welcoming you back again in the future.
Enjoy your new van!
Take Care,
Beth
Northgate Vehicle Hire - Customer experiance
When I take one of our many hire vehicles into Northgate Leeds you are always welcomed, even having tea coffee or hot chocolate whilst you wait. I have been dealing with Kayleigh Cross quite a lot and she has gone above and beyond trying to resolve an issue for me. Thank You Kayleigh
27 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your wonderful feedback!
We're so pleased to hear that you always feel welcomed at Northgate Leeds and appreciate the little touches like tea, coffee, and hot chocolate while you wait.
It's also fantastic to hear that Kayleigh has gone above and beyond to assist you. We’ll be sure to pass on your kind words to her—she’ll be delighted to know her efforts are appreciated!
We are truly grateful your support and look forward to welcoming you back again.
Thank you for choosing Northgate.
Take Care,
Beth
Encouraging to receive proactive phone call.
Update on vehicles under repair received unprompted, from Danny.
22 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your feedback, Peter!
We're glad to hear that Danny provided you with an update on your vehicles without having to ask.
Proactive communication is something we strive for, and it's great to know Danny delivered on that.
We really appreciate your comments and look forward to welcoming you back in the future.
Take Care,
Beth
Northgate Leeds
The ladies on the front Julie and Kayleigh are very helpful sorted out a swap vehicle quickly. Chatty and polite. Cups of coffee on hand and even a biscuit or 2. A pleasure to visit and a credit to your company
2 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your lovely feedback, Neil!
We’re thrilled to hear that Julie and Kayleigh provided such excellent service.
It’s great to know they were helpful, efficient, and made your visit enjoyable—coffee and biscuits are always a nice touch! 🎅
They truly are a credit to our Northgate team, and we’ll be sure to share your kind words with them.
We look forward to welcoming you back in the future.
Take Care,
Beth Kell
Danny and Kayleigh at the Leeds branch…
Danny and Kayleigh at the Leeds branch has bend backwards for us always on the ball and always willing to assist top assets for youre company
21 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you so much for taking the time to share your experience about the Leeds branch.
We truly appreciate your kind words and are delighted to know that Danny and Kayleigh demonstrated professionalism and made a positive impact on your overall experience.
At Northgate, we strive to provide exceptional service, and feedback like yours helps us recognise our team members who go above and beyond.
We're grateful to have such a fantastic team and are pleased that they could assist you effectively.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Very helpful staff in office no messing…
Very helpful staff in office no messing get straight to the point
4 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Tauseeb, that's wonderful to hear!
I'm so glad to hear you had a positive experience with the hire desk at the Leeds branch and the customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
Take Care,
Beth Kell
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