Fantastic service yet again. Ive used this company ( Leeds branch) several times now and cannot fault the service. From booking the van, picking up the vehicle, dropping the van off, all faultlessly... See more
Company replied
Location
Switch locationWhitehall Industrial Estate, Ashfield Way, LS12 5JB Leeds, West Yorkshire, GB
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Hired a van short term and short notice from the Leeds branch. Very easy process that was explained in detail. Super friendly people, van was in pristine condition. Would definitely recommend them and... See more
Company replied
i was at the branch today, and was served by kaylee who was very helpful, i was also helped by Steve who got me back on the road, many thanks to them.
Company replied
The experience at Northgate Leeds is always seamless and incredibly efficient. They always go out of their way to make me feel welcome when I need to visit and it's genuinely really nice to see them.... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Whitehall Industrial Estate, Ashfield Way, LS12 5JB, Leeds, West Yorkshire, United Kingdom
- 0113 255 0441
4.9
Excellent
143 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
i was at the branch today
i was at the branch today, and was served by kaylee who was very helpful, i was also helped by Steve who got me back on the road, many thanks to them.
28 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Mark, thank you for taking the time to share your feedback!
It’s wonderful to hear Kaylee was so helpful during your visit and that Steve got you back on the road. 🚐💨
A great shout-out for them both, and we’ll make sure your kind comments are passed on! 👏
Take care,
Emma
Fantastic service yet again.
Fantastic service yet again.
Ive used this company ( Leeds branch) several times now and cannot fault the service. From booking the van, picking up the vehicle, dropping the van off, all faultlessly simple.
‘Keep up the great work guys’
17 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi, thank you for your fantastic review!
It’s wonderful to hear you keep receiving such great service from our Leeds team and that everything from booking to collection and return is always simple and hassle-free. 🙌
We really appreciate your continued support and will be sure to pass on your brilliant feedback to the team! 🚐⭐
Take care,
Emma
Excellent staff and easy process
Hired a van short term and short notice from the Leeds branch. Very easy process that was explained in detail. Super friendly people, van was in pristine condition. Would definitely recommend them and will certainly be using them more in the future. Thank you so much it’s a 5* from me.
17 October 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hello Donna, thank you for your fantastic 5-star review!
We’re delighted to hear our Leeds team made your short-notice hire so easy, with everything clearly explained and a warm, friendly service throughout. 🚐✨
It’s brilliant to know the van was in pristine condition and that you’d happily recommend us. We look forward to helping you again in the future! 🙌
Take care,
Emma
Great experience at Northgate Leeds!
The experience at Northgate Leeds is always seamless and incredibly efficient. They always go out of their way to make me feel welcome when I need to visit and it's genuinely really nice to see them. Kaylee always goes out of her way to help get me booked in as soon as possible, even on occasions where I've been more disorganised than I should be. I always recommend going to Northgate Leeds because the experience is always, consistently really positive and I always feel that my car is in great hands too. Really appreciate everything Northgate Leeds do!
28 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your review, Sophie!
We're delighted to hear that your experience with Northgate Leeds has been consistently positive. It's fantastic to know that the team always makes you feel welcome and goes out of their way to help. 🚚
A special thank you for recognising Kaylee. We're pleased to hear that she's always happy to assist and does everything she can to get you booked in, even when things don't quite go to plan.
Your continued support and recommendation mean a great deal to us. We'll be sure to share your kind words with Kaylee and the wider Leeds team. ⭐
Take care,
Emma
Van service
Took my company van in for annual service, was told at desk it was a sit and wait appointment, 1hr later van sorted, staff polite and explained everything, technician Marc Spence was very professional and courteous.
17 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Dave, thank you for your review!
We're delighted to hear that your service appointment was completed so quickly and that the team kept everything straightforward and hassle-free. 🚚
It's great to know that Marc provided such professional and courteous service, taking the time to explain everything clearly. We'll be sure to pass your kind words on to him. 👏
Thank you for taking the time to share your feedback. We really appreciate it! 🌟
Take care,
Emma
All staff was friendly and helpful
All staff was friendly and helpful, tea & coffee & biscuits on offer whilst you wait, would definitely recommend fabulous service 😀
11 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hello, thank you for your review!
We're delighted to hear that you found the team friendly and helpful throughout your visit. It's great to know that the tea, coffee, and biscuits helped make the wait a little more comfortable too ☕🍪
Thank you for your recommendation and for taking the time to share your feedback. We're pleased you had such a positive experience and look forward to welcoming you again.
Take care,
Emma
I had a problem with my car
I had a problem with my car . I walked in this morning without a booking i got seen to straight away . They where very quick . Staff was very polite. I was dealing with Mark. Who explained problems they found and the checks around the car . I would like to thank north gate for all there hard work . I would strongly recommend north gate . Thanks again
10 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your 5-star review, Ryan!
We're delighted to hear that you received such prompt and professional service when you brought your vehicle in. 🚚
It's great to know that Mark took the time to explain the issues found and the checks carried out, helping to make the process clear and straightforward. 🔧
Thank you for your kind words and recommendation. We'll be sure to pass your feedback on to Mark and the team.
Take care,
Emma
Thanks kaylee your a star.
10 September 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you for your review, Graham!
We're delighted to hear that Kaylee provide such great service and was able to help. 👏
We'll be sure to pass on your kind words. Feedback like this means a lot to our team.
Thank you for taking the time to leave a review and for choosing Northgate!
Take care,
Emma
Great service, very friendly staff
Great service very friendly staff, was seen to straight away, always good service when visiting or have a query.
12 August 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi, thank you for your review!
We're delighted to hear that you received great service from our team and found everyone friendly and welcoming. 👏
It's fantastic to know you were seen to straight away and that you've consistently had positive experiences whenever you've visited us or needed assistance with a query. Providing prompt, helpful service is exactly what we strive for. ✨
Thank you for taking the time to share your feedback and for choosing Northgate. We truly appreciate your support and look forward to welcoming you again soon.
Take care,
Emma
Really good experience
Really good experience, Kaylee and Chloe were really polite and helpful.
19 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Archie, thank you for your wonderful review!
We’re delighted to hear that you had a really good experience with us and that Kaylee and Chloe were polite, helpful, and made a positive impression during your visit.
We’ll be sure to pass on your kind feedback to them.
Thank you for taking the time to share your experience, and we look forward to welcoming you again in the future!
Take care,
Imogen
Good courteous service with friendly…
Good courteous service with friendly staff and happy atmosphere but could do with the TV STREAMING in the waiting area being on !
11 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Matthew, thank you for your review!
We're delighted to hear that you received good, courteous service from our friendly team and enjoyed the positive atmosphere during your visit.
We also appreciate your feedback regarding the TV in the waiting area. Customer comments like yours help us improve the experience we provide, and we'll be sure to pass this suggestion on to the relevant team for consideration.
Thank you for taking the time to share your thoughts, and we look forward to welcoming you again in the future!
Take care,
Imogen
Fantastic service from Northgate
Fantastic service from Northgate. The whole process was smooth, professional, and stress-free from start to finish.
A special thank you to Kayleigh and Julie, who were both incredibly helpful throughout. They were always friendly, quick to respond, and went above and beyond to make sure everything was sorted efficiently. Their communication and support made a huge difference and genuinely made the experience much easier.
Excellent customer service and a great team - highly recommended!
1 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Denny,
Thank you for taking the time to leave such a thoughtful review.
It’s great to hear that the team in Leeds made the process straightforward and took the time to support you properly throughout. Even when things don’t go to plan, it’s important to us that issues are handled quickly and with the right level of care, so it’s really positive to know Kayleigh and Julie stepped in and brought everything to a good outcome.
I’ll make sure your feedback is shared with them and the wider team as recognition like this genuinely makes a difference.
We really appreciate your continued support.
Thanks again,
Emily
Excellent service
Excellent service
Great customer service support
10 out 10
8 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi J Saunders,
Thank you so much for the kind feedback!
We’re really pleased to hear that you had a positive experience with our Leeds branch and that the support provided met your expectations. Your comments mean a lot to us, and we’ll be sure to share your feedback with the team.
We hope to continue helping you in the future.
Thanks again,
Emily
Exceptional Service, Staff members and Asset to the Company.
I always get exceptional service at Northgate Leeds and today is just another example of the high standards I witness and always received whenever I visited Northgate Leeds Branch. Thanks to Kayleigh, Julie and all the girls. They are truly an asset to the company.
8 June 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Thank you so much for your fantastic review, Franklyn!
We’re delighted to hear that you consistently receive such high standards of service from our Leeds branch. It’s especially great to know that Kayleigh, Julie and the team continue to make such a positive impression — your kind words truly mean a lot. 🌟
We’ll be sure to pass your feedback on to them, as they’ll be thrilled to hear it.
Thank you for taking the time to share your experience with us!
Take care,
Emma
Great service! Very helpful staff!
Kayleigh, Julie and Bev were brilliant! Arrived early and was greeted with a hot cup of coffee. Very helpful with the booking and carrying out the service. Couldn't ask for more! 10/10
21 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Josh, thank you so much for the amazing review!
We’re delighted to hear that Kayleigh, Julie and Bev made your visit such a positive experience. Starting the day with a hot coffee and receiving helpful support throughout your booking and service is exactly the kind of experience we aim to provide.
We’ll be sure to pass on your lovely comments to the team. Thanks again for your kind words and 10/10 rating!
Take care,
Imogen
Hats off to Kayleigh Cross at Leeds…
Hats off to Kayleigh Cross at Leeds branch for always being able to assist in getting last minute changes or diffiult bookings over the line
20 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Roland, thank you for the fantastic feedback!
We’re delighted to hear that Kayleigh Cross at our Leeds branch has been able to assist with your last-minute changes and difficult bookings. We know how important flexibility and quick support can be, and it’s great to know Kayleigh has consistently delivered this for you.
We’ll be sure to pass on your kind words — she’ll really appreciate them!
Take care,
Imogen
Kayleigh Cross was very helpful and…
Kayleigh Cross was very helpful and professional in sorting out my vehicles, was very clear in her emails and messages, very prompt and courteous. great customer service.
20 May 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Shaun, thank you so much for your lovely feedback!
We’re delighted to hear that Kayleigh Cross was able to help you so professionally and efficiently. Providing clear communication and great customer service is something we really value, so it’s wonderful to know Kayleigh made the process smooth for you. We’ll be sure to pass on your kind words to her.
Thanks again for taking the time to leave a review!
Take care,
Imogen
Had a faulty wiper on my van
Had a faulty wiper on my van. Popped into my local Northgate at Leeds for help. I was booked in straight away and the work completed in a timely manner. Service from everyone involved was excellent. Friendly team and happy to help. Brilliant.
16 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi there, thank you for such a great review!
We're really pleased to hear your visit to our Leeds branch was a positive one and that the team could get your van sorted quickly.
It’s fantastic to know you found everyone friendly, helpful, and efficient—that’s exactly the level of service we aim to provide. We’ll be sure to pass your kind words on to the team.
Thanks again for taking the time to share your experience, and if you ever need us again, we’re always here to help!
Take care,
Imogen
We really needed our van back quickly…
We really needed our van back quickly and Andy one of the technicians pulled out all the stops to get our van back he went out and collected a part rather than ordering it in he really helped us out a lot what a guy
14 April 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hi Peter, thank you for your great feedback!
We’re so pleased to hear that Andy was able to step in and get your van back on the road so quickly. Going the extra mile—like collecting the part himself—is exactly the kind of service we’re proud of, and it’s fantastic to know it made such a difference when you needed it most.
We’ll be sure to pass on your kind words to Andy—he’ll really appreciate it!
Thanks again for taking the time to share your experience with us.
Take care,
Imogen
Kaylee Hemsley is a credit to your…
Kaylee Hemsley is a credit to your company. She is always extremely helpful. Thank you.
30 March 2026
Unprompted review
Reply from Northgate Vehicle Hire - Leeds
Hello Kaylee, thank you so much for taking the time to leave this review! It’s fantastic to hear that Kaylee has been so helpful—we will be sure to pass on your kind words to her. 😊
Thanks again for your feedback, and we look forward to supporting you again soon!
Take care,
Emma
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