Had a van on hire which developed an issue. After calling the branch I was quickly given an appointment the next morning and provided an equivalent vehicle too which was great as I had work to complet... See more
Company replied
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See what reviewers are saying
Massive thanks to Andy for helping us with our van, it made moving house much easier having a quick turnaround to get on with the job
Company replied
Huge shout out to the staff at Northgate Blaydon! Hired a car from there - Jules and Irene handled the booking and handover extremely pleasantly and efficiently, and even the Manager (Bobby) made... See more
Company replied
Northgate might be a national company, but the service feels genuinely local and personal. Huge thanks to Bobby and his team, who went out of their way and drove halfway down the country to get... See more
Company replied
Company details
Information provided by various external sources
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Written by the company
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Contact info
Chainbridge Road, NE21 5ST, Blaydon, Tyne and Wear, United Kingdom
- 0191 499 0611
4.9
Excellent
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On arrival
The 2 ladies on reception were amazing. As soon as you walked in they made you feel welcome. Very happy and polite.
7 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely feedback!
We're delighted to hear that the reception team made you feel so welcome — we'll be sure to pass your kind words on to them.
It's always great to know their positivity and professionalism made a difference to your visit! 😊
Thank you for choosing Northgate.
Take Care,
Beth
Great experience all round!
Great experience all round! Very welcoming & helpful staff, and the facilities are fab - the Lavazza coffee machine definitely makes the wait that little bit more pleasant/enjoyable!
2 April 2025
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your wonderful feedback!
We're so pleased to hear you had a great experience and that our team made you feel welcome.
It’s also great to know you enjoyed the facilities—especially the Lavazza coffee!
We look forward to welcoming you back again soon.
Take Care,
Beth
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your feedback, Reece!
We are pleased to hear that the Team at Blaydon provided you with the 5* service in which we aim to deliver.
Its wonderful to this reflected in your comments and i am sure the team will be delighted to see them.
Thank you for choosing Northgate.
Take Care,
Beth
Great service from Irene and jules couldn’t be more helpful
Great service from Irene and jules couldn’t b
21 March 2025
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hi Stephen, Thank you for the awesome feedback! 😊
We're so glad to hear that Irene and Jules provided you with great service. We’ll be sure to pass along your kind words to them!
Thanks again, and we can’t wait to help you out next time!
Take care,
Imogen
After experiencing communication…
After experiencing communication challenges and setbacks, Bobby and his team—particularly Liam, who went above and beyond by canceling his Friday night and Saturday plans to drive a minibus from Gateshead to Wales—demonstrated exceptional dedication. Their efforts went far beyond their usual responsibilities, especially considering that the real shortcomings came from individuals at a higher level.
A special thank you to Northgate in Blaydon for stepping in at the last minute on a Friday and Saturday. Your support was truly appreciated.
21 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for sharing your experience.
We’re sorry to hear about the initial challenges you faced, but we’re truly grateful for your recognition of Bobby, Liam, and the team’s dedication.
It’s incredible to hear how far they went to support you, especially with Liam’s personal sacrifice to ensure everything was sorted.
We’ll be sure to pass on your appreciation to the team at Blaydon.
Your kind words mean a lot, and we’re always here if you need anything in the future.
Thank you for choosing Northgate.
Take Care,
Beth
Emma was really great with help and her…
Emma was really great with help and her knowledge of what needed to be done 10/10 thanks emma
17 February 2025
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your fantastic feedback!
We're delighted to hear that Emma provided such great help and expertise.
We'll be sure to pass on your kind words—she'll really appreciate them!
We look forward to assisting you again in the future
Take Care,
Beth
Helpfully staff Emma fleck went out her…
Helpfully staff Emma fleck went out her way to do everything needed to help and sort out the van quickly for us.
Thank you to her
2 January 2025
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to share your feedback, Peter!
We’re delighted to hear about your positive experience and that Emma went above and beyond to assist you.
I’ll make sure your kind words are shared with her—it’s always great to hear when our team members make such a meaningful impact on your visit.
We look forward to serving you even better in the future.
Take Care,
Beth Kell
We arrived with an issue on the work…
We arrived with an issue on the work van.
We were dealt with promptly and the van was taken straight in for an inspection and a possible repair.
We were updated with the outcome of the inspection and what our options were.
10 December 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hey David, thank you for your feedback!
It sounds like you had a really positive experience at our Blaydon branch which is fantastic to hear.
This is exactly the kind of service that Northgate Strive to deliver and i am sure the team will be thrilled to see your comments.
Thank you for choosing Northgate
Take care,
Beth Kell
Good as can be
Although the building is out of order due to unforeseen circumstances, refreshments and toilets are easily available and Emma made me feel welcome for being in a portcabin
13 November 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your taking the time to leave your 5* review!
It sounds like there were some challenges with the main building being out of order, but i am pleased to see you appreciated the refreshments and Emma provided you with a warm welcome to ensure your visit was a pleasant one.
Thank you for choosing Northgate as your vehicle provider, we look forward to welcoming you back in the future.
Take Care,
Beth Kell
Excellent service and staff, Emma, Elisha Irene & Jules credit to the firm👍
Excellent service and staff
29 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely review, Ian!
We are delighted to hear that you experienced helpful, and reliable services from our fantastic team at Blaydon, in particular Emma, Elisha, Irene and Jules.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Never a bad experience
Never a bad experience, they try to get the job done as quick as possible, vans always come back in great condition from MoTs, Services etc... reception are as friendly as it gets
25 October 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your kind words, Jordan! It sounds like you had a really positive experience at our Blaydon branch which is fantastic to hear. This is exactly the kind of service that Northgate strive to deliver and I am sure our Blaydon team will be thrilled to see your comments!
Thank you for choosing Northgate
Take care,
Emma
Amanda is a breath of fresh air .
Amanda is a breath of fresh air .. I’m here all the time and she’s is so helpful .
28 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your 5* review Karen.
Amanda certainly is a credit to the Team at Blaydon. Your comments are appreciated and it is pleasing to hear you have found the service provided to be efficient and helpful.
Take care,
Laura
Amanda on reception was really friendly…
Amanda on reception was really friendly and helpful even though she was super busy
24 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for your lovely review Emma. It is lovely to hear that although being very busy, Amanda was still delivering the 5* service in which we aim to deliver.
Take care,
Laura
Amanda &Jules very helpful on front…
Amanda &Jules very helpful on front desk,when collecting my vehicle. It was on time
23 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely review, Robert!
We are delighted to hear that you experienced helpful, and reliable services from Amanda and Jules at Blaydon.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely review, Jake!
We are delighted to hear that you experienced helpful, and reliable services from Amanda at our Blaydon branch.
Providing 5* service is our top priority, and we're thrilled to know that our team's efforts have made a positive impact on your experience.
We look forward to working with you long into the future.
Take Care,
Beth Kell
Jules was brilliant and very helpful
22 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your kind words, Jules!
We're thrilled to hear that you had such a positive experience at our Northgate branch.
Jules and the rest of our team strive to provide exceptional service to all our customers, and your feedback truly validates our efforts.
We look forward to welcoming you back soon!
Take care,
Beth Kell
I called into the Blaydon Branch and…
I called into the Blaydon Branch and was greeted by Amanda who was very help and got every thing sorted in quick time.
14 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you so much for your lovely review!
We are delighted to hear that you had an excellent experience with our team in Blaydon.
Your feedback means a lot to us, and we truly appreciate your support.
If you need any further assistance or have any questions in the future, please don't hesitate to get in touch.
Take Care,
Beth Kell
Receptionist was very helpful
Emma Fleck was very helpful on the front desk. She got my problem sorted quickly. Was in and out with a replacement in no time. Thank you
3 August 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thank you for taking the time to leave us feedback, Shaun. It is pleasing to hear your problem was rectified in a timely manner.
Take care,
Laura
Jules is very polite and helpful
Jules is very polite and helpful, seamless handover on vehicles very efficient
18 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Hi Ryan, thank you so much for your 5 star review!
We are so delighted to hear that Jules provided excellent customer service, we always aim to provide 5 star service to our customers. I can assure you the team at Blaydon will be thrilled to hear about your response.
We look forward to working with you long into the future.
Take care,
Imogen
helpful staff especially Amanda
17 July 2024
Unprompted review
Reply from Northgate Vehicle Hire - Blaydon
Thanks so much for taking the time to leave our Blaydon team a review, Davina!
I am pleased to hear that you were happy with the service you received.
Is there anything we could have done better to make this an all round 5* service?
Your feedback is always welcome at customer.services@northgate.co.uk.
We look forward to working with you long into the future.
Take care,
Beth Kell
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