Don’t buy from here unless your 100% about sizes ect , they will do everything in their power not to take a return , Iv just received something back that I had sent out to them ,won’t use them again .... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Item arrived quickly but when I returned it they charged me for return postage even though I had paid it myself vis Royal Mail. Sent several e-mails and no response. So unless you are 100% you wont... See more
Used Northern Threads a few times, delivery times are as stated and prices are competitive. However this time they have sent me a faulty product, a pair of Adidas gazelle indoors with the sole all buc... See more
Got 2 Fred Perry and 2 boss t shirts from there store this morning. Lovely shop with loads of t shirts to chose from, but more importantly excellent customer service got a bit of a beer belly now so l... See more
Company details
Written by the company
Northern Threads first opened its doors in 2006 as a new home for the best contemporary and designer menswear. Since then we have twice been recognised by Drapers Magazine in their Top Inspiring Independents list and continue to look for new ways to grow and improve. In 2024 we had to say goodbye to the store which had been our home for almost 20 years and focus our heritage experience and unrivalled customer service exclusively with northernthreads.com. This bold step has given us the opportunity to offer an ever-expanding portfolio of peergoup designer brands representing the best of classic and casual menswear.
Contact info
UNIT 1 HAWKWELL GREEN, GL14 3JJ, CINDERFORD, United Kingdom
- contact@northernthreads.com
- www.northernthreads.co.uk
2.2
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service & clothes
5 July 2020
Unprompted review
Ordered a few times now
Ordered a few times now, quick delivery and great customer service. Wold highly recommend
20 June 2020
Unprompted review
Northern threads Sent a size smaller and would cost further postage costs to return
I ordered an XXL top and shoes, the top delivered was a XL top.
I took the top back to the shop and was told i had to send the top back by post, due to it being a web order.
As this would incur further postage costs and i had already paid £6 postage for a top that was the wrong size, i gave the top to my son.
I will never order online again.
20 June 2020
Unprompted review
Excellent fast deliveryExcellent service
Excellent fast delivery, great item, very good price too, thank you.
14 June 2020
Unprompted review
Excellent price
Excellent price, excellent service. What more could one ask?
13 June 2020
Unprompted review
really good and quick delivery would…
really good and quick delivery would recommend thanks
8 June 2020
Unprompted review
Top quality products and service!!
8 June 2020
Unprompted review
All good
The delivery it was a bit longer, but its okay in this times.
The package was all good, good quality and very good prices. I will buy more for sure
Cheers from Portugal!
2 June 2020
Unprompted review
Great items and quick delivery as always
1 June 2020
Unprompted review
Always an excellent service
17 May 2020
Unprompted review
Top service and items were exactly as…
Top service and items were exactly as seen.
17 May 2020
Unprompted review
Excellent service
Excellent service, very quick delivery, top quality clothing at a decent price, delivery was very quick even in these strange times, I will definitely use again.
17 May 2020
Unprompted review
Good selection, prompt delivery
Competitive pricing in line with other sales, prompt delivery and overall good service. Will recommend to others and definitely use Northern Threads again.
12 May 2020
Unprompted review
South Shields Designer Menswear
Local to me, Northern Threads is in South Shields. I’ve visited in store and have a great selection of Men’s designer wear and used the online service , and through this pandemic. from ordering to receiving the items was very quick. The quality of items is as described, very good from the brands you expect.
5* for me!!!
10 May 2020
Unprompted review
Great service very quick and reliable
5 May 2020
Unprompted review
Quick delivery
Quick delivery even in current times, kept up to date on delivery date and times
Thanks
4 May 2020
Unprompted review
Northern threads has to be my favourite…
Northern threads has to be my favourite shop. Even in these strange times they consistently deliver great customer service. Thanks
3 May 2020
Unprompted review
Great service again.
28 April 2020
Unprompted review
excellent service
27 April 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.