Nordstrom Reviews 

I just want to say Ruzana Margoosian, at Thousand Oaks Nordstrom is beyond amazing!!!!! This super king professional woman is exceptional. She is so good at her job. She is so on top of her job. Honestly, I have never met anybody this great!!!! She's just got it down. What a gem. I love seeing her!!!! If she's not there I'm sad. Ruzanna makes you feel really special. What a gem you have. Sincerely Joann R

I ordered 3 pair of shoes from the website in November of 2024 and only received 1 pair. I called nordstrom and let them knownI only received 1 item. The customer service representative put the incorrect shoes I were missing. Low and behold I was contacted and said I couldn't get a refund because the items were delivered. I canceled my credit card with nordstrom and will never shop here again. Its absurd that they claim they did an investigation which I was never contacted. I always thought nordstrom was a reputable store. In all my years of shopping here I never had a issue until I ordered items online. I hope people stop shopping here. This is not how valuable customers should be treated. If I could give a 0 I would.

Nordstrom is intimidated by my background. They wasted their own time sending and interview to complete just to turn around and say While impressed by your back ground we've decided to pursue other candidates. They can't say they didn't say because it in writing. A paper trail is the best solution for proof. It really did not make any sense to say that. I straight just told them to stop lying because they were not impressed. People who truly like an interview would glad to bring you on. Make it make sense.

I got an empty open mailing package and Nordstrom refused to refund me. I would rather to shop at their store or do a store pick up but nearest one was 2 hours away. The box was lightly glued on the inside (3 little lines each side) and they thought it’s secure enough to ship $400 order inside and without signature requirement. I called and chatted with customer service like 3 times and has no results. Sadly I will not shop at Nordstrom again.

I never leave reviews but I have to in this case.

Return fees were almost 40% of what I paid - charged me a shocking total £60 for returning two pairs of shoes!

What's even more shocking is that Nordstrom obscures these fees on purpose, so the customer wrongly assumes they'll be paying an honest shipping cost.

Sadly, Nordstrom wrote and said that my card is being cancelled due to not using it. I now live outside the US. Nordstrom will ship here, but you can't use their card. I tried to use their card and ship to a friend that is coming to visit. They have over a week to ship the item to the US address. Nope, they can't even manage that. Sadly, Nordstrom our decades long relationship has come to an end.

I made an online purchase from Nordstrom and returned the item (a jacket, cost $600) using their prepaid return label.
According to FedEx tracking, the package was delivered to Nordstrom on April 30, 2025.
However, Nordstrom has refused to refund me, claiming they cannot locate the item in their warehouse.
This is very disappointing since I followed all the return instructions properly.
I had to file a chargeback with my bank and submit a complaint to the Better Business Bureau.
I do not recommend buying online from Nordstrom.

I purchased three very expensive palettes (270 USD total). To full price. One of the palettes arrived broken. I opened paypal claim and the answer (decision) of the store was: I should return the palette and after that they could refund me only 1/3 of its price (30 USD instead of paid 90 USD). Looks like a fraud. I could keep the palette with acceptable discount but return and only 30 USD refund??? The store will have the palette and 60 USD and I will have only 30 USD back.
Order #532109771

I love Nordstrom. But they shipped my daughter an empty box. It was supposed to be a graduation David Yurman bracelet. The package was intact, so it happened before it arrived. Nordstrom will not take responsibility. It's kind of unbelievable

Edit. I finally reached a level in corporate that could take action. We were refunded. Lesson learned, have packages shipped to store for pickup. It's just come to that unfortunately.

Mom Bought the La prairie gold cream and used it 3 days burnt her face. No apologies and was told not to shop there using Nordstrom card because they won’t give her the Nordstrom notes incentive. They did not apologized when it was brought back to the store in Denver. I would like to seek $10000 restitution for the pain, damages to her skin and illness. She is 80yo woman. Nordstrom#norstromLa Prairie#laprairie

please DO NOT use this company,shocking quality, there pictures DO NOT match the product ,,and to return it costs so much its not worth the hassle ,and they know that...rip off merchants

Using a Nordstrom card offers no real protection. They ignored my dispute, refused a refund for an item missing from the box, and let my complaint damage my credit. I followed all the rules — they didn’t protect me.

Terrible time with Nordstrom and their international shipping partner ESW. Essentially the two of them cannot talk to each other, point fingers back and forth to deflect, etc.

Feb 20 - Order placed. Shipping was 26 chf. After receipt, I go to return via the website and see that the return shipping is 67 chf - the return shipping costs are not posted anywhere beforehand. Why was it only 26 to ship to me but 2.5x that to ship it back?

March 8 - 11 - Contacted CS for both ESW and Nordstrom. Both says they don't set the price, the other does. Eventually the Nordstrom CS rep says I can return the product myself and provided the return address.

March 21 - 22 - Returned the package, with tracking. Followed all procedures discussed in previous emails with Nordstrom. Emailed both providing the tracking number. Told that as soon as the package is delivered, to allow 4 working days to receive the refund.

March 29 - Tracking confirms delivery.

April 4 - Emailed both to get an update. I have not yet seen a refund - ESW now wants proof of delivery and a photo, but that might be difficult to provide since I no longer have the package after shipping it. Reported this info back to nordstrom.

April 5 - Nordstrom responded with a blanket email directing me to ESW...who will probably complain I did not follow standard procedure even though I was given explicit permission from Nordstrom to do so.

Neither company will respond to my emails anymore. So I'm out about 200 chf for shoes I don't even have.

Ordered a T-shirt on 05/04/2025 and it is now 05/13/2025 without an update. Not EVEN one update. Nordstrom customer service is blaming the carrier yet I've never seen UPS take two freaking weeks to scan an item for a consumer who is already within the U.S. According to Nordstrom, allegedly UPS has a "zone skipping" strategy to reduce cost and scans items once their capacity is met. That still doesn't explain why UPS doesn't have the item in their possession and why Nordstrom won't take accountability in not actually in fact shipping the item. It is now 05/14/2025 and I have not been once provided evidence of any effort from Nordstrom reaching out to the carrier or providing proof that the item was in fact shipped (other than their meaningless notification that it allegedly was). Customer service is now just copying and pasting previous answers as a sign of laziness. Disgusting company. No wonder they donate more to a "particular" party than a real American one.

NORDSTROM continues to slip in the once deserved reputation department for above and beyond customer-centered service. The company culture has changed not for the better. Lower your expectations and seriously reconsider ordering from them online. This makes me sad, but Nordstrom is following the trend of lower standards in U.S. online business. Be aware.

I ordered an 18k gold ring on May 2 that cost me just under $4,000 with tax. It was shipped USPS and has still not arrived almost 10 days later Any other store would have shipped it overnight or 2 day delivery. I will never order a luxury item from Nordstrom’s again.

I bought my daughter fake eye lashes and tried to purchase the glue for the lashes but the customer service person sold me I lip gloss that I did not ask for. When I called back and spoke to a supervisor at Nordstrom's she stated she would not send me the glue or call the girl who made the mistake selling me the wrong product. Norstrom's customer service is not what it use to be. Now it's over priced and Customer's are made to feel like they are in the wrong. Boo on you Nordstrom's

Worst experience and the service is also so disappointing.

Terrible experience. I bought a pair of shoes but the shoe got torn and when we went for an replacement, the staff members were too rude.

Shipped a high-ticket ($1000+) item with no usable tacking. Nordstrom used Ontrac as their carrier — maybe the worst possible: no signature req, no knock, and of course no product delivered. Was told I'd be refunded, now finding myself in an endless series of calls to customer service. Next call is to my bank for a charge-back / fraud claim.