Nordea Sverige Reviews 

Nordea Block my mobile BankID with no real big reason ! They decide also to close my account !!! The reason they said about transection's I done !! What was that i never knew it cause i didn't receive any post or E-post of that question... I agree there it was big mount of money was my mistake i do think was think to help friend .. after i replay for that last transaction then bank again send same same letter copy and paste just change date !! All that happened DURING NORDEA BLOCKING MY BANK ID and when i order new BankID from SEB bank its blocked direct when i need to sign whatever account Bank or Tax-Services or ... All my in-out transection in Nordea in Sweden not from other country also its show in history from who !! Also its never been more than 5000 send or receive!!! So what real reason ??
I dont want account in Nordea bank if they keep my account i will close it ..
BUT IN WHAT RIGHT THEY BLOCK MY BANKID with no possibility to order new from any other bank !! I CANT PAY TAX or BILLS or The Employment Agency and Haundred more ..
I called and waiting hours in line for real answer or help from customer service.. but no way always they dont know nothing !!! So why they work no one can know !! I will go to police for ask help and complain the bank also i have a lawyer friend will ask him to help me for this and i will contact E-news paper for maybe this problem can be solved
They said the said the bank have right to block BankID for 1 year if .... Whatever reason no care and forever they can even block my all family accounts but i need my BANKID CAUSE ITS NOT MADE BY NORDEA BANK OR CAN USE JUST FOR NORDEA BANK.... Its completely...... .. Bank i ever see .

I have been a customer of this bank in Sweden and unfortunately, I have to say that I am not impressed. The bank lacks dynamism and is forward-thinking, failing to provide the kind of services and features that would attract the working class. Unfortunately, the bank also has a poor reputation among many Swedish people. In my opinion, the bank needs to invest in a serious marketing campaign in order to rebuild its reputation and attract more customers.

Nordea is the worst bank
Especially Nordea Denmark

Very slow. Asking to many irrelevant questions. Avoid at all costs.

I rarely write review like this. Not that I think writing this review is helpful for any future improvement - there's no indication whatsoever that the bank cares about its customer service reputation. But to people out other: save yourself and avoid this bank! If one thing I hate doing in Sweden is going to Nordea bank. It's sad that everyth people have said about this bank for years now are true. It's so pathetic that it has remained that way for all this time. I've had many frustrations with this bank. My latest one being I received my personal id card today and went to the bank for banking service upgrade - I used my coordination number to open my account while waiting for my personal ID. It was still relatively early in the morning and there were like 5 people before and 5 behind me. I waited for my turn just like everybody else. I got my turn and told the banker about my purpose of visit. He turned me away saying we have lots of people waiting and my upgrade would take upto 20mns - so he suggested I book an appointment or come try again later when there's fewer people. Seriously, what the hell! The bank should feel lucky it's operating in a very uncompetitive banking service landscape in Northern Europe, where there are only a few major banks and they can get away with treating their customers like craps because people don't that many choices. Try this in Southeast Asia - doesn't have to be Singapore, just Thailand, you'll easily be the worst bank and become a complete joke on the street. It's the only bank - of all the banks I've visited and been a customer of so far - that every time I visit, I feel treated like a person begging for help from random person on the street for free, and not a customer seeking help from professionals trained and paid to provide the service.

What the actual hell, Nordea. Ended up waiting for two hours in a queue just to be told that you do not take responsibility for failing to inform me of procedural changes. Plus, why are you protecting rich customers at the expense of regular people? All I wanted was to pay for my apartment with hard earned savings and all of a sudden you tell me that you won't allow me to pay for my apartment this way because I'm "not a premium customer"...?! Oh sorry, not everyone has unlimited cash (who do you think you are?)...you've reached a new low.

Hi,
I went to Nordea branch, next to Nacka Forum for opening my back account. I just want to say that people working there are very helpful and service oriented. The customer experience was excellent. Thanks.

Heavy discrimination. I hate them and will never use them again.

A bank that cant even provide the most simple service. Withdraw your salary, they will refuse.

Tried to open a bank account online but they want me to visit a bank branch (which has hours of waiting time). I did manage to visit the branch and after waiting 2 hours, they told me that I need to bring several documents and visit again! They don't even accept documents sent via email! When the whole world is moving online, they want to still do things by paper. No, thank you!

Update about my international SWIFT transfer from Russia for the invoice payment. Answer from Nordea Bank (payments abroad department):

"We will return your payment back, but we don't know when. It depends on the situation."

This is unacceptable, this is not in line with European sanctions.

So, they just holding my money for 3 weeks now and will hold it even longer and not committing and not saying anything about the return date. Sound like I was robbed.

Also, together with my sending bank, we have sent a notice of payment annulment - no response from Nordea Bank AB.

I'm starting to file a complaint to the customer ombudsman at Nordea, Finansinspektionen and Konsumenternas - Bank och Försäkring.

Discrimination of clients. Nordea Bank AB is not treating people equally.

I have recently moved to Sweden for work and wanted to buy a bike in a Canyon Bicycle store. They have a bank account in Nordea Bank AB.

I decided to send a SWIFT international transfer from my bank to pay my invoice. The transfer was successfully sent on April 11. Then I waited until this store finally will find my payment and will send me my bike. But, one week later, we started to investigate with the Canyon team, and they confirmed, that didn't receive the money. I tried to raise this issue several times, because I had a confirmation from my bank, that money successfully reached receiving bank. But the answer was the same: we didn't see your money.

Where I am now:
1) 17 days passed since I have sent my money.
2) I don't have money, I don't have a bike.
3) Canyon store: we didn't receive your payment, 100%.
4) My bank: payment successfully reached receiving bank, 100%.

It means, that money is stuck in Nordea Bank AB, and they are just holding it. Terrible and very stressful situation.

I have tried to call Nordea several times and tried to visit Nordea in Stockholm (overcame a terrible queue of 80+ people!). Result: "It is bank secrecy, we can't tell you anything, you are not our client, we can't give you any person who can help you".

It is very stressful, my money is stuck in this Nordea bank, and nobody three can help me. Probably, this situation is due to my nationality.

I feel so bad and helpless now...

Dear Nordea Bank, please reach out to me as soon as possible and send my money bank, if you don't want to receive it!

The best bank in Sweden for foreigners. Super service and everything done in time. Tack så mycket!

I really don't know how they can still operate as a bank. This is a joke!
This is why we need permissionless settlements because of horrible banks like this.
Every week they have technical problems. They cannot fix their new platform for over a year now. Every time any change to software is made their system is for days offline. Imagine not being able to use your bank for days. This is what we have to live with with Nordea every week.
And when you call their service they tell you maybe you are trying to pay on some strange website. When it is clear that their horrible terrible system is broken 70% of the time!
I finally decided to change this excuse for a financial institution.

it is very funny that nordea bank said that we love our customers and they make them feel bad about the bank because I want to open bank account there and they asked me lots of documents and I gave them and every single time they asked me to bring another documents. when I compare myself with my friends there is huge gap between us that they don't want to show that papers but they asked me to proved them. and in general I would say that this is the awful bank to have account there. specially for the students. shame on you...

Worst experience.

staff amateur
irresponsible..

Found myself outside sweden with a blocked card. No idea why. Just from one moment to another I couldn’t use the card anymore. Called customer service 4 different times asking what the reason is. And of course if they could help me unblock my card, so I can use my card while abroad. No explanation. No help. The last employee came to the conclusion that the best thing was to borrow money from people during the remains of my time abroad.

This is by far the worst customer service in the history of customer service. Actually their customer service is non existing. It’s better to not have a customer service than to let people that hate their job answer the phone. The 4 different people I spoke to were all extremely unfriendly, arrogant, had no capability to listen and empathy is a word they have never heard of.
The situation is very simple, a customer calls with a problem. Ideal situation, you help the customer by solving the problem. Less ideal situation: you can’t help the customer, but you are friendly, empathic, patient, modest and you explain why you are not able to help the customer. End of conversation. All 4 employees I spoke to did not come anywhere close to this simple task.
I’m pretty sure they had no training and that they were extremely stressed.
To anyone that is looking for a bank with a good customer service: Nordea is not what you are looking for.

Update 19-01-2022
So I had no possibility to fix my blocked card being abroad.
Now back in Sweden and of course went to the bank to get an explanation. The explanation was: there was strange movement with the card. Which means: one moment I pay with my card in Sweden and a couple of hours later, when arriving in Spain, I pay with my card in Spain. Blocked. And no possibility to use my card anymore during three weeks weeks abroad.

Update 04-04-2022
I traveled to Spain again. And you might guess it already, card blocked again. The most frustrating company ever. Time to look for another bank. I’ll be here again for weeks without access to my account.

Although their customer service is imppossible task, at least this bank is the best compare to the rest in terms of the mobile app and ensuring transaction.

Being a customer for last 2 years and So far I always had positive experience with Nordea.