Nobody's Child Reviews 

Poor return process 😔I started it on Saturday and since no label created and no e-mail answer.

Whilst I have never ordered direct from Nobody’s Child before and despite my parcel not being delivered to my address curtesy of Royal Mail (who are impossible to get hold of) dealing with Rory customer services at Nobody’s Child was an absolute pleasure
Very prompt, thorough & polite and arranged a next day delivery by DPD
He was brilliant

I made my first order for a dress and it came very quickly, although there was a £5 delivery charge, the dress was too big and I want to return it so I have filled in the return form, I noticed there is a £4 handling charge so in fact like other firms the return isn't free as stated, them they say they will send the code for return within 24 hours, it didn't arrive so I email customer services which has a reply to say they are busy and will respond in 24 or 48 hours I then get a email asking me to look in my junk file!!!I have already done this anyway!! I respond telling them it isn't in junk, I am still waiting for a code to take the item to the post office. Would I order from them again ????I don't think so.

Do not even attempt to order online from this retailer.

I created a return over 48 hours ago and still have not received a QR code or return label. Customer service has been completely unresponsive.

I’m travelling in a few days and am now stuck with no way to return the item. I’ve never experienced such a poor returns process or level of service from any retailer. Very disappointing.

My package was out for delivery with Royal mail on a Saturday, then suddenly showed that the package was delivered with fake proof of delivery image but it actually was never delivered. I think for an additional £5 delivery, NC should use a more reliable delivery company. Quite disappointing. I’m not sure I feel comfortable using NC again.

It would have been useful to know ahead of time that you cannot exchange if your parcel is delivered through Inpost.

The dress arrived damaged, with poor stitching around the strap. Customer services took 7 days to get back to me with the incorrect advice that the dress can be exchanged through the returns portal.

I've had better quality dresses from Shein for a hell of a lot cheaper. If I didn't have to wear this to match the other bridesmaids I would be buying elsewhere.

I ordered two petite dresses with a special offer of 25% discount. Both dresses are lovely and a perfect fit, Rory and RJ provided excellent, fast and friendly customer service with the order, thank you!

I bought a dress, but very poor quality. Will be able to wear it at home only after spending £50+ on the dress. I am trying to give review for the dress in their website, but am unable to.

Great customer service. Highly recommend Nobodys child

Customer service was easy to communicate with fast replies and got the problem sorted. RJ

I really like this brand, the dresses are beautiful and made of organic cotton! I always check them out when I need a new dress. I also recently bought one of their trench coats which is it great quality. Customer service has also been kind and helpful with me.

Very helpful customer service, really appreciate it!

Such great quality, and speedy return process if required.

Returned an £89 dress and was refunded £80 or thereabouts. £9 to return a frock, which, by the way, NC made it very difficult for me to return! What other company has such a disorganised and money grabbing returns process and policy? Shocking company to do business with.

I have had only positive experiences with Nobody's Child. I also find their clothes delightful and have only had to return one now as it really didn't suit me. I am just recovering from a rib operation and I couldn't get out to post it myself and was worried about how to return the dress.Customer service stepped in and a lovely lady called Elisabeth helped me even arranging for a courier to pick it up! No negative comments from me. I've always had lovely quick service from NC and am loving their delightful dresses as well! Five stars! 🌟 🌟🌟🌟🌟

Nasty company. I have over £400 worth of goods that royal mail was unable to deliver. After speaking to Royal mail they confirmed the goods had gone back to the sender. These people are scam artists , even after they receive goods back in warehouse they most like will not register the return. I am now in dispute with this and am so angry at how long this taking to resolve

I had a great experience with nobody’s child. I was involved in an assault where I got sprayed with bleach walking home after a night out and it ruined my dress. I reached out to nobody’s child explaining what had happened and they kindly replaced it for me. Such a kind thing to do after quite a traumatic experience thank you NC!

My order of 3 dresses was not delivered as Royal Mail returned my parcel to Nobodys Child as apparently 'it was damaged'. Despite having never received my order, Nobodys Child are insisting that before I can get a refund they need the returned parcel (which Royal Mail confirm has already been returned!) Had I received the parcel and returned it myself I could totally understand their comments however I have never received the parcel and as far as I am concerned Nobodys Child need to refund me for goods not received. I am beyond frustrated at trying to resolve this matter since the customer service team only accept emails and take days to respond. I have bought a number of items from Nobodys Child in the past but won't ordering anything else due to the awful customer service.

My order did not arrive. Customer services were helpful and after exhausting all possible avenues they agreed to refund me for the order. It is a shame as I wanted to wear the order to a wedding abroad.

I absolutely love NC - their clothes are beautiful and great for the environment. Their Here to Help customer services are so responsive and helpful too! Thank you