Nobody's Child Reviews 

I had a very normal ordering experience with Nobody’s Child and initially thought, “Okay, they’re good.” I returned one item, kept the other, and after wearing it once I realised a button was missing.
This is where I was genuinely blown away by their customer service! They went out of their way to post replacement buttons to me — such a simple thing, but something I don’t think many companies would take the time to do.
It’s these little details that make such a difference and show a real commitment to customers. Thank you, Nobody’s Child, for such a wonderful customer experience!

I am very disappointed with this company.
I made a mistake in an order, the site says in 15 min you can cancel it ,
Not true !!!!!! Soon after ordering i wanted to cancel it but it just doesn’t allowing.
I wrote to them, ‘no reply’ !!!!!!
Only a very unreliable/cheap companotrrat customer like do.
Won’t ever buy from them again

Terrible customer service…purchased a dress online, it arrived 11.06.26 and didn’t fit…(two sizes too small). I posted it back within 30mins. They received it on 12th…their policy is it can take up to 7 working days for refund to be dealt with and then xtra time to go into bank..I wrote to them on 19th as there had been no communication…I was told if I hadn’t received a refund notification by 23rd (today)customer services would manually refund. I’ve not had a refund notification, I’ve emailed twice…no response. Tried to ring…they’re not taking calls. They are holding approx £123.00 which belongs to me and by doing so, have breached my trust. This falls way below standard in my opinion. Whilst there is still part of the day left I have no confidence in this company.

I ordered from Nobody’s child on Wednesday to b sent to a locker and now it is Saturday and the parcel has still not arrived. The problem is I will b going away on holiday tomorrow ie Sunday So the parcel will b returned to sender
I have tried to call and the email address will not connect
Do not use this is a very bad service

The dress which was viscose shrunk slightly despite me following the washing instructions provided. Nobody’s Child were very helpful and responsive and replied promptly and in a personalised manner to all my emails, which was much appreciated.

I sent for a dress from this company. It came via Royal Mail no trouble other than they jammed it through my letter box and ripped the bag it was in. There was nothing wrong with the dress other than it was not suitable for me. But trying to send it back caused a few problems. Had to ask twice for a bar code to post back. Now they tell me it will take seven days to check the dress is o k and another five days to get my money back. Just a warning.

I regularly buy clothes from Nobody’s Child. Their dresses are gorgeous. I recently had an issue with one after its first wash and advised their customer services. They were prompt in their response, and courteous in dealing with me. They were happy to offer me an exchange or full refund. I can’t fault their customer service. I will continue to buy from them.

HORRIBLE Customer service, took weeks just to get a refund for item marked on their website as refunded. Customer service completely absent and they will choose when or of to respond at whatever time they want. Will NOT be ordering from them again!

Quick response time, respectful, helpful, very pleasant and friendly.

The customer service team (Rory) was so helpful in sorting out my lost parcel in transit, and dispatching a replacement order that same day! Greatly appreciated!! I look forward to receiving my order :)

Lovely dresses but had to return as they didn’t suit me. However didn’t realise you have to pay a refund handling fee of £4 per order. This isn’t clear when ordering otherwise I would have gone to the store or ordered through M&S as no refund penalty.

Rory was quick to respond, answering my query and resolving it very efficiently!

I treated myself to some dresses as I’d gotten a gift card for my birthday. The value of the dresses went over my gift card amount so I used Klarna to cover the rest. I had to make a partial return on some of the dresses and, despite still spending over the value of my gift card (£75), they decided to put the refunded dresses back onto my gift card and put an £83 bill on Klarna for the dress I’d kept (when I should have only owed £4 through Klarna). Apparently it’s part of their policy, but now I’m stuck with a £75 gift card and a dress I now have to pay for through Klarna. A cheap tactic to get you spending more money on what is already an expensive shop. Awful company. Moral of the story: don’t try and treat yourself in a cost of living crisis, avoid gift cards and Klarna and let greedy companies like these go under.

I wouldn’t use this company again due to the unnecessary delays with refunds. It’s almost two weeks since I returned the item and still no refund. It’s not acceptable. I was surprised to learn the item was made in China and the quality did not reflect the price. So disappointed

Poor return process 😔I started it on Saturday and since no label created and no e-mail answer.

Whilst I have never ordered direct from Nobody’s Child before and despite my parcel not being delivered to my address curtesy of Royal Mail (who are impossible to get hold of) dealing with Rory customer services at Nobody’s Child was an absolute pleasure
Very prompt, thorough & polite and arranged a next day delivery by DPD
He was brilliant

I made my first order for a dress and it came very quickly, although there was a £5 delivery charge, the dress was too big and I want to return it so I have filled in the return form, I noticed there is a £4 handling charge so in fact like other firms the return isn't free as stated, them they say they will send the code for return within 24 hours, it didn't arrive so I email customer services which has a reply to say they are busy and will respond in 24 or 48 hours I then get a email asking me to look in my junk file!!!I have already done this anyway!! I respond telling them it isn't in junk, I am still waiting for a code to take the item to the post office. Would I order from them again ????I don't think so.

Do not even attempt to order online from this retailer.

I created a return over 48 hours ago and still have not received a QR code or return label. Customer service has been completely unresponsive.

I’m travelling in a few days and am now stuck with no way to return the item. I’ve never experienced such a poor returns process or level of service from any retailer. Very disappointing.

My package was out for delivery with Royal mail on a Saturday, then suddenly showed that the package was delivered with fake proof of delivery image but it actually was never delivered. I think for an additional £5 delivery, NC should use a more reliable delivery company. Quite disappointing. I’m not sure I feel comfortable using NC again.

It would have been useful to know ahead of time that you cannot exchange if your parcel is delivered through Inpost.

The dress arrived damaged, with poor stitching around the strap. Customer services took 7 days to get back to me with the incorrect advice that the dress can be exchanged through the returns portal.

I've had better quality dresses from Shein for a hell of a lot cheaper. If I didn't have to wear this to match the other bridesmaids I would be buying elsewhere.