Nitrotek Reviews 

5,727
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth ordering processes, and friendly staff members who consistently provide clear information and helpful guidance. Consumers often note that items arrive well packaged, securely shipped, and completely ready for use without any unexpected complications. However, some reviewers were not happy with aftercare support, mentioning extremely long delays for replacement parts and ongoing difficulties when attempting to resolve major product faults. A few other people also felt that communication regarding orders could be significantly improved when essential tracking information or purchase receipts were completely missing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting competitively priced... See more

Service

Customers had positive experiences with service, describing it as fast, efficient, and reliable. Reviewers... See more

Delivery service

People report satisfaction and positive experiences with the delivery service. Consumers frequently highlight... See more

Order

Clients share positive opinions on order, highlighting that the process is simple, fast, and swiftly... See more

Staff

Users describe positive interactions with staff, finding the team consistently helpful, friendly, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted specific parts I could not locate online, I’ve called twice said want I needed the caller picking up exactly what I wanted giving me clear costs taking my payment and shipping them to me... See more

Rated 5 out of 5 stars

great product and service. delivery was performed without issue, even though the driver had to reverse along our lane to reach our property.

Rated 5 out of 5 stars

Was made to feel confident of them when I had any worries ie if it wasn't right for us. The delivery was on time and a very polite delivery person.

Rated 5 out of 5 stars

they had the product in stock i purchased what i needed and collected it the same day. excellent service comms and telephone help and directions too.i would definately recomend


Company details

  1. Gift Shop

Information provided by various external sources

Nitrotek LTD are the No 1 Rc distributor in the U.K. Nitrotek sell direct to the public and to trade and stock hundreds of model shops across the U.K. and Europe. Nitrotek carry a massive range of radio controlled model cars, planes, jets, buggies, truck, helicopters etc. Nitrotek have received lots of press in the recent years due to their high quality models at prices everyone can afford and cater for all levels of user whether you be a novice or a pro in the leading Rc car magazines such as Radio Race Car International to name but one and received excellent reviews. This company has an excellent reputation and is a name you can trust. Nitrotek are your No 1 stop for all your Rc needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(5,727)

51 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid avoid avoid

Avoid avoid avoid

Wish we read the review prior to ordering.
We ordered a mobility scooter and it has never worked. Constantly cutting out.

8 weeks of messaging, sending parts and an engineer who couldn’t fix it we have not had to pay to return. we also have to wait for another tech to look at the scooter to deem in faulty - even though their own engineer couldn’t fix it.

Absolute joke of a company!!! Save your money and shop elsewhere

11 October 2024
Unprompted review
Rated 5 out of 5 stars

Nitrotek Zipper M6

Nitrotek have been excellent in the service given both from the scooter purchase and delivery also with questions about it and for the quick rectification of a small problem that we had. All in all excellent.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent straightforward service with…

Excellent straightforward service with fast delivery. I found the pressure washer (after initial setup) to be powerful, easy to use and of good value. I will certainly buy again from Nitrotek in the future.

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

After recently digging out my old RC car, I realized why it had been put away in the first place, multiple broken parts!
Determined to repair it, I began Searching around the internet I came across Nitrotek, not only did they list the parts I needed they also had them in stock, although it took a bit of navigating as the website seems to work better on my phone than on a laptop.

I ordered everything I needed on a Friday evening and by the following Tuesday everything arrived. Exactly as I ordered in the OEM packaging.

I will certainly be using Nitrotek again and recommend them to anyone searching for those obscure parts you may have lost.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

The Sherman is great .great quality…

The Sherman is great .great quality very fast .sounds amazing sounds real .very powerful in the gun smoke effect is great my son loves its grate fun the tracks are great as well bigger than I thought it was going to be I was shocked .

30 September 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE anything from this…

DO NOT PURCHASE anything from this place. All products are from CHINA and refurbished. This company is one BIG SCAM and is selling second-hand goods!!! You have been warned!!! These people are giving Miller and Mason a very bad name!

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Faulty machinery

I am extremely disappointed with the lack of concern for customer needs and the overall experience. I ordered a fairly expensive jet washer, only to receive it with a faulty engine that doesn’t even start. Despite sending all the required videos as proof, I’m still being asked to pay almost £40 for the return. This is absolutely outrageous.

I will never recommend this company to anyone and am shocked by the poor level of service provided.

24 September 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs!

I have made a complaint via Trading Standards. They will charge you for initial postage if you return the items and they will not accept any fault with the item. They will add on a service charge to inspect your returned item and you will not receive back your full refund. Please take the time to look at there reviews and save yourself from this company.

24 September 2024
Unprompted review
Rated 1 out of 5 stars

Beware!

If anyone said they were thinking of buying anything from this company I would 100% advise them against it.
I bought a petrol jet washer from them.
It arrived damaged, we let them know immediately. It also, despite following the instructions would not run. We sent it back and asked for a refund. They have so far refused despite asking numerous times. We are in the unfortunate position where we are now having to take them to court.
Update, we took them to court and won! Yes it was a lot of effort but they rely on people not bothering. Consumer Act is there to protect you.

10 September 2024
Unprompted review
Rated 1 out of 5 stars

After buying a scooter from Zipper…

After buying a scooter from Zipper Mobility, I was then made aware that this company is actually owned by Nitrotek and advised to read the reviews. Having done so and was horrified by the reviews I tried to cancel the order approx 8 hours later but was unable to get through on the numbers given for customer services multiple times for days (I dare you, have a try). After finding an email address and contacting them about 3 days later my only real option was to ignore the deliveries 3 x attempts and await the parcel being returned and a refund. I did this and a month later they refunded me minus a £51 delivery fee. Make of that what you will but I could never justify spending £400 with a company like this, read the bad reviews. Outrageous place.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Electric scooter battery enquiry to Nitrotek

I made an enquiry to Nitrotek about a replacement battery for an old Powerboard electric scooter. Got a reply almost straight away recommending the battery I needed, ordered it there and then and it arrived within a few days. Very happy with the help given and ease of ordering and fast delivery. Great company and would definitely use again if needed.

27 August 2024
Unprompted review

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