Nitrotek Reviews 

5,727
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth ordering processes, and friendly staff members who consistently provide clear information and helpful guidance. Consumers often note that items arrive well packaged, securely shipped, and completely ready for use without any unexpected complications. However, some reviewers were not happy with aftercare support, mentioning extremely long delays for replacement parts and ongoing difficulties when attempting to resolve major product faults. A few other people also felt that communication regarding orders could be significantly improved when essential tracking information or purchase receipts were completely missing.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting competitively priced... See more

Service

Customers had positive experiences with service, describing it as fast, efficient, and reliable. Reviewers... See more

Delivery service

People report satisfaction and positive experiences with the delivery service. Consumers frequently highlight... See more

Order

Clients share positive opinions on order, highlighting that the process is simple, fast, and swiftly... See more

Staff

Users describe positive interactions with staff, finding the team consistently helpful, friendly, and polite.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted specific parts I could not locate online, I’ve called twice said want I needed the caller picking up exactly what I wanted giving me clear costs taking my payment and shipping them to me... See more

Rated 5 out of 5 stars

great product and service. delivery was performed without issue, even though the driver had to reverse along our lane to reach our property.

Rated 5 out of 5 stars

Was made to feel confident of them when I had any worries ie if it wasn't right for us. The delivery was on time and a very polite delivery person.

Rated 5 out of 5 stars

they had the product in stock i purchased what i needed and collected it the same day. excellent service comms and telephone help and directions too.i would definately recomend


Company details

  1. Gift Shop

Information provided by various external sources

Nitrotek LTD are the No 1 Rc distributor in the U.K. Nitrotek sell direct to the public and to trade and stock hundreds of model shops across the U.K. and Europe. Nitrotek carry a massive range of radio controlled model cars, planes, jets, buggies, truck, helicopters etc. Nitrotek have received lots of press in the recent years due to their high quality models at prices everyone can afford and cater for all levels of user whether you be a novice or a pro in the leading Rc car magazines such as Radio Race Car International to name but one and received excellent reviews. This company has an excellent reputation and is a name you can trust. Nitrotek are your No 1 stop for all your Rc needs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(5,727)

51 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer Service

What an excellent company to deal with collected a 3 wheel mobility scooter witch beside being an excellent product did not suit our requirements and asked for a refund but was dealt with start to finish with two excellent and polite members of staff in Niall and Wayne cannot recommend the service and attitude of this company and staff enough well done

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff, great service & great products ! Oh and did I mention great prices ? Did now 🙃

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experiance

Easy ordering, faster than expected shipping and the car was over and above expectations. Will be ordering some spare parts soon!

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Order arrived very quickly, product was in perfect condition and is great fun to use. I ordered the Sky King plane. Will definitely be ordering from Nitrotek again!

7 August 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy their pressure washers

Do not buy their pressure washers. Used 5 times , 2 weeks outside their only 6 month warranty (I now know why they only give 6 months!), a quite obviously either poorly manufactured or faulty brass fitting has broken, and they’ve said I have to buy a whole new pump. Poor machine, poor customer service. Avoid

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Great company highly recommended

Skeptical using a company I had not heard from, my daughter is a little adrenaline junkie so she asked for a balance bike, little did I know I placed two orders, I had contacted nitrotek raising the issue was a mistake and they guided me on what I needed to do! Very straight forward and simple! No confusions in-between! Which Is a bonus as everything was like I said simple and straightforward, when I put the balance bike together I cant believe how great it was evan down too look, only problem was I charged the battery in the instructed time but the speedometer kept saying empty evan after a run.

Contacted the company again, no hesitation, send evidence and they sent a new battery no issued at all.

I would 100% purchase from this company again!

Thank you for being so helpful!

19 July 2024
Unprompted review
Rated 5 out of 5 stars

Quick and easy ordering

I made an order and my item was delivered the next day, unfortunately two of the wheels were wrong so I contacted the company via email and within hours they emailed back and solved my enquiry end sent out the correct wheels quickly which have just arrived 2 days later

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Great speedy delivery

Great speedy delivery. Second product I've ordered and received from this company and cannot fault them. I am looking to purchase yet another tank from them has their prices are very competitive.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent quality r.c .not just for the…

Excellent quality r.c .not just for the Price. Was a faulty battery but they sent out a replacement asap. Used them before aswell. This isn't one of your Chinese companies that sends you something that is different from what they show on their web page

10 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look