NHS Professionals Reviews 

3,711
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and helpfulness of the staff, often described as supportive and approachable. Many people frequently praise the exceptional customer service, noting clear guidance and a smooth, reassuring overall experience, including seamless and efficient recruitment with quick response times. However, some customers noted that the process for checks and registration could take a while, leading to significant delays in starting work. A few other people also felt that communication was sometimes non-existent, with unclear systems and a need for constant chasing to get updates on applications.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their professionalism, kindness, and... See more

Customer service

Reviewers express high satisfaction with customer service, highlighting the helpfulness and professionalism... See more

User experience

Customers had positive experiences with user experience, with many describing the recruitment and onboarding... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with their overall... See more

Response time

Customers consistently note positive experiences with response times, praising the promptness and clarity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am currently going through the recruitment process with Fiona Foster, she has been great, keeping me updated and replying to all my questions immediately and I have asked a lot of questions!!! S... See more

Rated 5 out of 5 stars

I had a very positive experience with NHS Professionals (HCSWD). Communication was prompt and clear, the booking links worked smoothly, and final onboarding was easy to complete. Special thanks to Sar... See more

Rated 5 out of 5 stars

I had such a positive experience with Olivia! Honestly so kind, supportive and approachable from start to finish. No question ever felt silly and she was always happy to help and explain things clear... See more

Rated 5 out of 5 stars

I have been hired via Nhsp in multiple roles in NHS. All the staff are helpful specially- Lauren Davies has always been so quick with all the job role updates, it has been very helpful. I would recom... See more


Company details

  1. Recruitment Service
  2. Payroll Service
  3. Recruiter

Written by the company

NHS Professionals are a flexible staffing provider to the NHS, with over 150,000 Bank Members and 50+ client Trust customers. If you have any feedback regarding our service, we ask that you utilise our website (link below), where a member of the customer engagement team will come back to you. Please note, if you would like to leave a compliment for an NHSP Bank Member, they will receive an official letter that can be used towards their professional revalidation. https://www.nhsprofessionals.nhs.uk/feedback


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

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4.7

All reviews

(3,711)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had a fantastic experience with…

I have had a fantastic experience with NHS P recruitment. Christine Burke has been a massive help right from the beginning: clear information, prompt feedback and a smooth transition to onboarding. Thank you for everything

27 November 2025
Unprompted review
Rated 5 out of 5 stars

My experience with NHS Professionals…

My experience with NHS Professionals has been smooth from the start till it finished.Monika Kaszuba was always very Kind and helpful she always replied straight to me and explained throughly all the prosses

1 December 2025
Unprompted review
Rated 5 out of 5 stars

My positive recruitment and onboarding Experience

My recruitment and onboarding experience was genuinely outstanding. From the very first interaction, the team was warm, organized, and transparent. Communication was prompt and clear at every stage.

Once I received the offer, the onboarding process was just as impressive. Everything—from paperwork to training schedules—was prepared in advance, making my transition smooth and stress-free. The team made a real effort to ensure I felt welcomed and supported, and the onboarding process and training was filled with helpful guidance, thoughtful introductions, and a genuine sense of inclusion.

Overall, this was one of the best recruitment journeys I’ve experienced. It set a positive tone for joining the company, and I truly appreciate the team’s efforts, professionalism and care shown throughout the entire process. A great Shoutout to Bethany Desborough, Cherie from training, Sade Ogunaike, Joshua Skuse and Special thanks to Christine Burke for the support. Thank you to the entire team.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely disgraceful company…

Absolutely disgraceful company consistently not paying wages and about to leave a single mother with three children homeless for Christmas for consistent unlawful withholding of wages! Would never ever recommend!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

My onboarding process went smooth and…

My onboarding process went smooth and quickly. I had best experience with Hariom, Shiva, Munawar, and Mike they helped me with all my queries with much care and got back to me on the same day with updates and next steps that i have to do. I am happy that i got to meet these guys as my first start to NHSP. A big thanks for all of them.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Positive onboarding experience

My experience joining NHS Professionals has been smooth from start to finish.

Debby Davies, the recruitment consultant who onboarded me, was outstanding. She explained everything clearly and thoroughly, and she was always helpful with any questions or concerns I had.

Overall, the entire process was very straightforward.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

I had a very positive onboarding…

I had a very positive onboarding experience with NHS Professionals. Beth Dyball was incredibly supportive and guided me through every step. She was friendly, professional, and always willing to help when I needed clarification.
Thank you, Beth, for making the process so easy and reassuring. I really appreciate your assistance.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Administrative Position

I applied for a administrative position and the response I received was efficient from Gbemi Dare-Solarin. Gbemi supported me throughout the recruitment and onboarding process and I was impressed with her professionalism and quick response time.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

So far I have had a very positive…

So far I have had a very positive experience with NHSP. My advisor Sade Ogunnaike is amazing. All processes were smooth, thanks to her guidance and prompt responses to concerns.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

The experience was pretty seamless

The experience was pretty seamless. Staff are friendly, supportive, and helpful. From the moment I applied for the position to being interviewed and onboarding, it has been quick! I knew what was going on, and if there were any delays or problems, they were communicated and resolved. I'm thankful!

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Efficient onboarding and supportive communication

I had a very positive experience with NHS Professionals (HCSWD). Communication was prompt and clear, the booking links worked smoothly, and final onboarding was easy to complete. Special thanks to Sarah Quinn and Claire Barrett for quick, helpful replies. Sarah and Claire made everything simple—clear guidance on documents, fast responses, and constant updates. Their support turned a stressful process into a smooth one. Truly appreciated.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

A credit to the company!

Debby Davies was my advisor and she was amazing. Communication was excellent, she liaised with me consistently throughout the entire process, was always available to answer any questions and gave me lots of encouragement. The interview and onboarding processes were seamless. She is friendly and professional, very efficient and funny too! I couldn’t rate her higher. I am very happy in my role.

NHS HR note: Successful candidates should be paid for the time spent doing the compulsory Mandatory Training and travel time/parking if required to go to HO for example to sort out IT issues. And pay rates should be higher.

28 August 2025
Unprompted review
Rated 5 out of 5 stars

They advertised the job well

They advertised the job well, i think they were fair in the applicants selection.Interview environment was very friendly and held by professionals. I felt comfortable talking to them from the very beginning. communication via emails or calls was superb

14 November 2025
Unprompted review

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