I'd do zero stars if I could. NYL is the absolute worst experience I've ever had with an insurance company. Constantly claiming they never received documents. Even one downloaded onto their portal. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My Life Insurance policy was accessed by the person that stole my identity, the policy was changed, the criminal put themselves as the beneficiary. New York Life is throwing out every obstacle in thei... See more
Applied for long term disability insurance just to protect my PRN income for a while until I could consider full retirement. After being completely transparent about my health and providing every piec... See more
Horrible! Truly awful company that has abysmal communication skills. Didn't hear from my claim manager for the entire duration of my leave, and then when my doctor tried to extend, they pulled out the... See more
1.4
Bad
50 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Last week i have been meeting with thr…
Last week i have been meeting with thr agent mr mitchell. Nic guy and all. I told him what it is I needed. I also told him that i have a financial manager and she will need to approve it. He offered me good whole life but he only offered whole life thay was good for him. Not me th customer. He never once mentioned secure wealth plus. My manager told me if they dont mention this to you they are not not have your best interest at hand. It wasnt until I brought it up in our third meeting then he was like ooo yeah well. By that time i was like nope. Ill move on to the next.
26 October 2023
Unprompted review
trying to settle ira that i inherited
trying to settle ira that i inherited. They assisted me on phone in completing paperwork. Said they emailed me 2 months ago that the option I choose is unavailable. Takes forever,
16 August 2023
Unprompted review
Disability insurance
Applied for long term disability insurance just to protect my PRN income for a while until I could consider full retirement. After being completely transparent about my health and providing every piece of PI imaginable, was told my premium would be twice what was quoted in the beginning. Just fyi, I recently was approved for a 10 year, 250k life policy by a very reputable insurer for almost the same cost. To all potential applicants, be prepared for a long and frustrating process with this company. Good luck!
21 July 2023
Unprompted review
I don't why NYL has good rating
I don't why NYL has good rating.
It was almost impossible for me to leave a message to my claim manager, so I decided to email her. She became so angry when I did that. She told me that she set the phone answering system to not taking any massage when she is busy. I guess that email leaves a trace.
16 June 2022
Unprompted review
Great work
Great work. Easy to use their online services. Find the right agent for you.
19 March 2022
Unprompted review
This is the company you want!
This is the company you want to have a policy with. Just try it, too much good to say about them so you just need to experience it!
8 October 2021
Unprompted review
They do a great job
They do a great job, my agent is always on top of it. He reviews my policy yearly, and he saved me a lot of tax money by opening IRA which put me in the lower tax bracket. Didn't even know that was a thing
6 May 2021
Unprompted review
Top rated Life Insurance company
Top rated Life Insurance company. Easy to use their online services. Find the right agent for you.
22 February 2021
Unprompted review
Loved working for this company
They have the best products and have real integrity.
15 August 2014
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.