NewWay Car Hire Ireland Reviews 

908
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 360 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, efficient staff at the desk and mention that airport pick-up and drop-off processes are remarkably quick and entirely stress-free. Travelers truly appreciate the transparent, all-inclusive pricing model, which covers full insurance without any unexpected hidden fees or large security deposits required upfront. Some reviewers were not happy with vehicle maintenance, mentioning unexpected mechanical troubles, flat tires, and feeling left on their own when trying to get prompt roadside assistance. A few other people also felt that the cars sometimes showed signs of heavy use, with scratches or scuffs present upon collection.

What people talk about most

Service

Consumers find service to be positive, highlighting quick and efficient check-in and pick-up procedures... See more

Product

Customers consistently note ambiguous experiences with product, as feedback regarding vehicle quality varies... See more

Price

Reviewers highlight positive aspects of price, noting that rates are very reasonable and competitive for an... See more

Staff

People report positive experiences with staff, highlighting helpful and friendly service during vehicle... See more

Location

Clients share ambiguous opinions on location, with mixed feedback regarding accessibility. Some consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Collected car from airport car park just a 2 minute walk from the arrival terminal after collecting key from the NewWay desk in the arrival hall. However large scrape damage on passenger side a bit u... See more

Company replied

Rated 4 out of 5 stars

All good, professional service. I'm not giving it 5 stars because the car was delivered a few kilometers before its service, and evidently no one checked the oil level. On the second day, the water te... See more

Company replied

Rated 5 out of 5 stars

Love renting from New Way. Hamds down the best hassle free car rental and insurance all included. Always great experience & Edel always a pleasure to chat with. Rent twice a year as come back home to... See more

Company replied

Rated 5 out of 5 stars

Easiest car hire I've ever had. Simple booking process online, not bombarded with emails after booking, very fast desk at arrivals with no add-ons as all was included in the booking, quick transport... See more


Company details

  1. Car Rental Agency

Written by the company

NewWay are an Irish owned, all-inclusive car hire firm in Dublin, Cork and Shannon Airport. NewWay offer full insurance, including tyre and windscreen damage, cross border coverage and in-terminal pick up. We take no security deposit and there is no excess,


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

908 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(908)

399 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, simple and effective pickup and no extra costs.

5 May 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Hjortur,
Thank you for your kind feedback and 5-star rating!

Rated 5 out of 5 stars

Great experience with new way

Great experience with new way, No hidden fees, car was clean and full of fuel, easy rental right out of the terminal and return via the rental return center,

28 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks Richard! We're delighted to hear you enjoyed your experience with us!

Rated 5 out of 5 stars

Easy pick up and drop off

Easy pick up and drop off. The car worked perfectly for us.

21 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much for your wonderful review, and 5-star rating!!

Rated 5 out of 5 stars

Stress-Free Car Hire in Ireland – Highly Recommend NewWay

We had a fantastic experience with NewWay Car Hire during our trip to Ireland. We rented a Hyundai i10 Automatic, and it turned out to be the perfect choice for navigating the country’s unique driving conditions.

If you’ve never driven in Ireland before, be prepared: the roads can be incredibly narrow, often lined with hedges and stone walls. Even with prior experience driving on the “wrong” side of the road (like in Japan), this felt like a new challenge. Choosing a small car made a huge difference, and having an automatic transmission made things significantly easier and less stressful. Trust me - both are well worth it.

What really stood out about NewWay was their transparency. They advertise full coverage, and that’s exactly what you get - no hidden fees, no pressure to buy extra insurance at the counter, and absolutely no upselling. The price you see when booking is the price you pay.

The return process was just as smooth - simply drop off the car and you’re on your way. No hassles, no surprises.

Overall, a straightforward, honest, and hassle-free rental experience. I would definitely recommend NewWay Car Hire to anyone traveling in Ireland.

19 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Mark,
Thank you for the great feedback. We really appreciate you taking the time to review your experience with us!!

Rated 5 out of 5 stars

Smooth

Smooth, quick, hassle-free experience - cannot recommend high enough.

30 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thanks, Matic,
We hope yo see you again soon!

Rated 5 out of 5 stars

No hassles

No hassles! Quick and easy pick up in Dublin and return in Shannon. We had a Toyota Yaris hybrid and it was terrific! Highly recommend New Way.

8 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Heather,
Thank you for your kind review and 5-star rating, we appreciate you!

Rated 5 out of 5 stars

Fast and efficient at desk in airport…

Fast and efficient at desk in airport and collection point. Great car Toyota Yaris hybrid so low petrol usage

19 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you, Jean, for your great review and 5-star rating. We look forward to your next rental with us!!

Rated 5 out of 5 stars

Great service from the staff at Dublin Airport

Very smooth process on arrival at the booth at the airport. The man behind the counter was very helpful given my mum is elderly and can't walk too far and found a car within the short term car part so we didn't have to get on the bus.
Only thing was the key fob was "low battery" which worried me a little throughout our trip but thankfully it was all ok. The car had lots of scratches on it so I took a video just to be on the safe side.

29 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Sinead,
Thank you for your wonderful 5-Star review. We appreciate your feedback!

Rated 3 out of 5 stars

Customer service was good

Customer service was good. Ease of pick up and drop off fine.
Vehicle was difficult to drive due to a stiff gear box and faulty electronics - reversing camera slow to disengage, Tyre pressure light stayed on even after checking. Would not hire that model (Dacia duster) again.

27 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi SL,
We are disappointed to hear about your experience during your recent car rental, this is not typical of the high standard that we strive for and that you should expect.

Please accept our sincere apologies for any discontent felt during this rental.

Rated 5 out of 5 stars

Great fast service & no hidden costs

Great fast service. No hidden costs like all the other companies. All insurance and excess included in one price. Much simpler to understand when booking. Would definitely use again

28 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your wonderful, warm review, Hannah. We appreciate that you took the time to share your experience.

Rated 4 out of 5 stars

A very reliable company

A very reliable company. It's worth paying for an all-inclusive car rental. When I return to Ireland, I'll book with the same company.

28 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you so much Artur! We look forward to your next rental with us!

Rated 5 out of 5 stars

This car rental business model rocks!!

This car rental business model rocks!!! Reasonably priced rentals that are all inclusive of insurance, border crossing in Ireland. Easy to book and easy to return. Newway is the only way for me now to rent a car in Ireland.

28 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your excellent review! We appreciate your 5-Star rating and look forward to your next rental.

Rated 5 out of 5 stars

Everything was Great

The experience was quick and easy. The car was fantastic. I had a question that needed urgent answer and the customer service staff on the phone was friendly, knowledgeable, and helpful.

21 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Matthew,
Thank you for your great feedback and 5-Star review. We hope to see you again soon!

Rated 5 out of 5 stars

I will choose this company again

Simple and intuitive website and form. All inclusive car insurance with no additional or hidden costs. The car model was exactly what we expected. Car airport checking officer as well as at the car hire station were clear, supportive and kind. Car return assistants done with the check promptly and kind as well. I will choose the same company again! Thank you

16 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Thank you for your fantastic review and 5-Star rating, Valdimir! We look forward to your next rental with us!!

Rated 5 out of 5 stars

First time renting a car in ROI and i…

First time renting a car in ROI and i would only use NewWay for any car hire in the future. Seamless and transparent service, no need for massive deposit to dent a whole in your credit card, only fuel deposit, no delays, easy collection and drop off. Absolutely brilliant!

14 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Bianca,
Thank you for the wonderful review and 5-star rating. We look forward to your next rental!

Rated 5 out of 5 stars

Good car

Good car, no problems, quick and easy

19 April 2026
Unprompted review
NewWay Car Hire Ireland logo

Reply from NewWay Car Hire Ireland

Hi Mark,
Thank you for taking the time to leave such great feedback!

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