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3.6
Average
3 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Worse than terrible
I ordered a pair of shoes from their newrockshoes.net website on June 18th, the model I wanted was in stock and upon completion of my order the delivery time was 10 days. After 2 weeks and no sign of the shoes I checked the status page of my order and nothing had changed.
I sent a message to them via their support portal which 22 days later hasn't been answered yet, they claim to answer messages via the portal in 10 days but usually 24 hrs. I spent an afternoon recently trying to call them support number but only got through to a recorded message.
Now it feels like I've been scammed and will never see the shoes or my money again. I'd also made another order of shoes in May which I haven't heard anything about either but those shoes were a special order that take 60-80 days.
My advice would to steer clear of this company, if they even exist.
24 July 2013
Unprompted review
STAY AWAY!!!!!!!!!!!
Seven weeks ago I ordered shoes. Once again I ask, what about my order. This is not professional. Do not answer my e-mail. I still do not know when I receive my order. How many times do I have to ask you? I paid the money. I now only "as soon as possible." This is not the exact date, but some jokes.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours). - is it true?
Last request i send 6 days ago. No one answered.
18 July 2013
Unprompted review
Reply from Newrockshoes
Nr. order number 8f70a6273dcc8f4df60c4454e266e8d7_68148, this is not a genuine jagerstore.co.uk order number, please contact the correct website that you have ordered from.
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