Nevisport Reviews 

3,219
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,864 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and durability of the products, often finding them exactly as expected and comfortable. Many people also highlight the excellent prices, noting competitive deals and great value. Reviewers frequently commend the efficient and helpful service, appreciating the smooth ordering process and good communication. However, some customers noted significant issues with delivery, experiencing delays, lost parcels, or items left in unsecured locations, often citing courier performance. A few others also found the ordering process problematic, mentioning difficulties with returns and refunds, lack of communication post-dispatch, or receiving incomplete orders.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast delivery times and... See more

Product

Clients share positive opinions on product, frequently highlighting the great prices and quality of items... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

People report positive experiences with price, consistently finding great and competitive prices on a wide... See more

Service

Users describe positive interactions with service, highlighting prompt, efficient, and outstanding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap... See more

Company replied

Rated 4 out of 5 stars

Ski helmet purchase is tricky to get right, even when you are in a shop. So I had my concerns about online purchasing. But Nevisport were efficient and easy to deal with, even though the helmet didn't... See more

Company replied

Rated 4 out of 5 stars

I used the the Zoka trainer measure tool first before ordering the size however the shoe was too small. Returns were easy via Asda the refund came about 2 weeks later.

Company replied

Rated 5 out of 5 stars

The Scarpa Crux are my goto shoes for easy rock climbing, scrambling, hiking and mountain biking in dry conditions as they are so comfortable, grippy on rock and trails and very very robust. I've had... See more

Company replied


Company details

  1. Climbing Club
  2. Activewear Store
  3. Camping Store
  4. Men's Clothing Store
  5. Running Store
  6. Winter sport Store
  7. Women's Clothing Store

Written by the company

Nevisport is the UK's premier outdoor store. Find everything you need for camping, hiking, skiing, climbing and more. Buy online or from one of our nationwide stores.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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4-star
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Asks customers to review

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4.0

All reviews

(3,219)

1,763 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered the walking trainers at an…

Ordered the walking trainers at an Excellent price& very quick free delivery

24 June 2026
Nevisport logo

Reply from Nevisport

Hi Sue,

We're delighted to hear you found our walking trainers at an excellent price and received them with very quick free delivery. Thank you for your positive feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great service in store

I purchased a pair of hiking boots instore at Pitlochry. I have massive overpronation and needed advice on best pair to provide foot support in a warm summer day. Very happy with purchase, we hiked Ben Vrackie the day after and no feet complain at all. Thank you!

8 July 2026
Unprompted review
Nevisport logo

Reply from Nevisport

Hi Eleni ,

We are pleased to hear that our team in Pitlochry was able to assist you in finding the perfect hiking boots for your needs, especially with your overpronation. It's wonderful to know they provided excellent support during your hike up Ben Vrackie. We truly appreciate you sharing your positive experience with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great price

Great price, tbh I’d rather have bought in store at gyle as the assistants are fantastic

23 June 2026
Nevisport logo

Reply from Nevisport

Hi John

We're so glad you found a great price and appreciate your kind words about our Gyle team. We value your feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Very pleased with the product at a good…

Very pleased with the product at a good price, delivery was speedy too so all good

22 June 2026
Nevisport logo

Reply from Nevisport

Hi Alan

We appreciate your positive feedback. We are happy to hear that you were pleased with the product and its good price, and that the delivery was speedy. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Was a good purchasehoka speed goat

Was a good purchase ,although delivery was left outside my house .

22 June 2026
Nevisport logo

Reply from Nevisport

Hi Steve,

We're happy to hear you enjoyed your purchase. We understand your concern regarding the delivery location and we'll raise this with our delivery partner.

Kind Regards

Nevisport

Rated 1 out of 5 stars

Placed order on 1st July

Placed order on 1st July with 3 - 5 day delivery.

DHL contacted me on 2nd July expecting package.

I tracked the order of 3rd July DHL had receive the package but noting delivery delay with no detail.

No update since.

On TrustPilot this level of service is typical of DHL apparently.

Please consider this before placing your order.

Still awaiting update!

7 July 2026
Unprompted review
Nevisport logo

Reply from Nevisport

Hi MAP23,

We are very sorry to hear about the significant delay with your delivery and the lack of updates you've experienced. We understand how frustrating it is when a package doesn't arrive as expected, and we appreciate you bringing this to our attention.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great product @ excellent price

easy to use website, great quality North Face mens jacket at excellent price, quick delivery!

8 June 2026
Nevisport logo

Reply from Nevisport

Hi Diane

We're happy to hear that you found our website easy to use and that you received a great quality jacket at an excellent price, with quick delivery. Thank you for your positive feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great service thanks very quick delivery

Great service thanks very quick delivery

22 June 2026
Nevisport logo

Reply from Nevisport

Hi Christian

We appreciate your positive feedback. We are so glad you were happy with our great service and very quick delivery. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great price and great service

Great price and great service. Many thanks.

20 June 2026
Nevisport logo

Reply from Nevisport

Hi Grant,

We're happy to hear you appreciated our pricing and service. Many thanks for your kind words.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Good product.

19 June 2026
Nevisport logo

Reply from Nevisport

Hi Mark,

We're so happy to hear that our delivery was prompt and that you are pleased with the product. We appreciate your positive feedback.

Kind Regards

Nevisport

Rated 1 out of 5 stars
Nevisport logo

Reply from Nevisport

Hi A Mo,

We are sorry to hear your parcel has not arrived yet. We are actively looking into this delay for you.

Kind Regards

Nevisport

Rated 3 out of 5 stars

Didn’t arrive for over a 10 days

Didn’t arrive for over a 10 days, had no communication from Nevisport , had to chase up where the item was myself . Received an automated message saying it was due to arrive the previous Friday which was five days behind. Would not have been such an issue however it was a birthday gift and the website said delivery within 48 hours.

18 June 2026
Nevisport logo

Reply from Nevisport

Hi Rain,

We sincerely apologize for the significant delay in your order's arrival. We understand how frustrating it must have been, especially as it was for a birthday gift and our website indicated a faster delivery. We will raise this with our delivery partners.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Although my goods failed to arrive

Although my goods failed to arrive, the customer Service was excellent. They refunded quickly and communications efficient.

16 June 2026
Nevisport logo

Reply from Nevisport

Hi Paul,

We're sorry to hear that your goods didn't arrive as expected. However, we're pleased that our customer service team was able to assist you efficiently with a quick refund. Thank you for your understanding.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great service

Ordering was straight forward, delivered on time and a great price. Second purchase and no problems, will use again.

19 June 2026
Nevisport logo

Reply from Nevisport

Hi Julie

We're pleased to hear that your ordering experience was straightforward, your delivery was on time, and you found our prices great. We appreciate your continued business and look forward to serving you again.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Top Marks.

Great product. Great value. Great communication. What else can I say? Top marks all round.

18 June 2026
Nevisport logo

Reply from Nevisport

Hi James,

We are so happy to hear that you had such a positive experience with our product and our team. We truly appreciate your kind words and your top marks.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great support

Great support, and quality products

25 May 2026
Nevisport logo

Reply from Nevisport

Hi Richard,

We're delighted you appreciate our quality products and support. Thank you for your positive feedback; we appreciate you shopping with us.

Kind Regards

Nevisport

Rated 4 out of 5 stars

Pleased with my purchase. Feels comfortable to wear.

The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap which is what I wanted. It looks as if the rain cover will sit nicely over the top of the rucksack between the straps and top and not ping off like it has with previous rucksacks. The communication with regards delivery and tracking was muddled and incorrect but the goods did turn up just after the 3-5 days quoted.

18 June 2026
Nevisport logo

Reply from Nevisport

Hi Judy,

We appreciate you sharing your positive feedback about the rucksack's features and value. We are glad the waist/hip strap meets your needs and that the rain cover seems promising. We acknowledge your comments regarding the delivery communication and are reviewing our processes to ensure clearer updates for future orders. Thank you for your review.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Competitive prices

Competitive prices, always find what im looking for. Delivery is excellent

16 June 2026
Nevisport logo

Reply from Nevisport

Hi Mrs Ross,

We appreciate you sharing your feedback. We are happy to hear that you find our prices competitive and that you always find what you are looking for.

Kind Regards

Nevisport

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