Nevisport Reviews 

3,214
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,864 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and durability of the products, often finding them exactly as expected and comfortable. Many people also highlight the excellent prices, noting competitive deals and great value. Reviewers frequently commend the efficient and helpful service, appreciating the smooth ordering process and good communication. However, some customers noted significant issues with delivery, experiencing delays, lost parcels, or items left in unsecured locations, often citing courier performance. A few others also found the ordering process problematic, mentioning difficulties with returns and refunds, lack of communication post-dispatch, or receiving incomplete orders.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast delivery times and... See more

Product

Clients share positive opinions on product, frequently highlighting the great prices and quality of items... See more

Order

Customers consistently note ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

People report positive experiences with price, consistently finding great and competitive prices on a wide... See more

Service

Users describe positive interactions with service, highlighting prompt, efficient, and outstanding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The rucksack purchased was as expected and at the best price available. It would have been nice to have an additional front pocket but for an 18L it was one of the few that came with a waist/hip strap... See more

Company replied

Rated 4 out of 5 stars

Ski helmet purchase is tricky to get right, even when you are in a shop. So I had my concerns about online purchasing. But Nevisport were efficient and easy to deal with, even though the helmet didn't... See more

Company replied

Rated 4 out of 5 stars

I used the the Zoka trainer measure tool first before ordering the size however the shoe was too small. Returns were easy via Asda the refund came about 2 weeks later.

Company replied

Rated 5 out of 5 stars

The Scarpa Crux are my goto shoes for easy rock climbing, scrambling, hiking and mountain biking in dry conditions as they are so comfortable, grippy on rock and trails and very very robust. I've had... See more

Company replied


Company details

  1. Climbing Club
  2. Activewear Store
  3. Camping Store
  4. Men's Clothing Store
  5. Running Store
  6. Winter sport Store
  7. Women's Clothing Store

Written by the company

Nevisport is the UK's premier outdoor store. Find everything you need for camping, hiking, skiing, climbing and more. Buy online or from one of our nationwide stores.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

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4.0

All reviews

(3,214)

1,759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Walking Boots

Great pair of boots that were bought as a gift. Fit perfect and loved them.
Nevisport had these in stock and were delivered in 2 days. Really easy website to negotiate and with fast delivery, can’t fault the company.
Brilliant!!

2 July 2026
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Reply from Nevisport

Hi,

We are delighted to hear that the boots were a perfect gift and that the recipient loved them. It's wonderful to know that you found our website easy to use and appreciated our fast delivery service. Thank you for your brilliant feedback!

Kind Regards

Nevisport

Rated 5 out of 5 stars

Delighted with my purchase

Delighted with my purchase

15 June 2026
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Reply from Nevisport

Hi Joanne,

We are so pleased to hear that you are happy with your purchase. Thank you for taking the time to share your positive experience.

Kind Regards

Nevisport

Rated 1 out of 5 stars

I received the wrong size trainers

I received the wrong size trainers. It is quite a faffy returns process.

1 July 2026
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Reply from Nevisport

Hi CM,

We are sorry to hear about the incorrect trainer size and the difficult returns process. We are always working to make our procedures smoother for our customers.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Very straightforward ordering and…

Very straightforward ordering and delivered quickly
Very happy

1 July 2026
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Reply from Nevisport

Hi Hamish

We appreciate your positive feedback. We are so glad that you found ordering straightforward and that your delivery was quick. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars
Nevisport logo

Reply from Nevisport

Hi David,

We appreciate you taking the time to leave us this feedback. We're so glad you had a positive experience with our pricing and quick delivery.

Kind Regards

Nevisport

Rated 4 out of 5 stars

Order was easy to process & what kept…

Order was easy to process & what kept up to date with delivery process. Very satisfactory. The product purchase.wasnof.good quality & the description was very accurate.

29 June 2026
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Reply from Nevisport

Hi Mark,

We're so pleased to hear that your ordering and delivery experience was satisfactory and that you were kept updated throughout the process. It's wonderful to know that you found the product to be of good quality and that the description was accurate. Thank you for your positive feedback.

Kind Regards

Nevisport

Rated 1 out of 5 stars

SCAM COMPANY!!

SCAM COMPANY!!! DO NOT BUY!!! Ordered two wetsuits and only one was delivered and tried ringing the contact number waited ages only to be told their call centre was closed as they close at 5pm but it was 4pm when they cut me off and said they are closed so they're obviously not a professional company, looks like I won't be seeing that missing wetsuit again

15 July 2026
Unprompted review
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Reply from Nevisport

Hi Tony ,

We sincerely regret the issue with your order and the difficulty you experienced reaching us. Please contact our customer care team on customerservice@nevisport.com and they will assist. Often items are picked from different locations and can therefore arrive in separate deliveries.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Excellent service and helpful service online

Excellent service and help. The delivery (DHL) messed up the order but when I got in touch with Nevisport they immediately sorted it out with DHL. Although my parcel was over 1 week delayed for no reason, I was happy that they helped. Boo to DHL though.

30 June 2026
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Reply from Nevisport

Hi Mo,

We are so pleased to hear that we could assist you promptly when your delivery experienced an unexpected delay. Your satisfaction is very important to us, and we appreciate you acknowledging our efforts to resolve the issue with the courier. Thank you for your kind words and positive feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

The Nevisport experience!

Excellent service and price as always from Nevisport.

29 June 2026
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Reply from Nevisport

Hi Brian,

We appreciate your positive feedback. We are so happy to hear that you were pleased with our excellent service and price. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars
Nevisport logo

Reply from Nevisport

Hi Shane,

We are so pleased to hear that everything met your expectations. Thank you for sharing your positive feedback with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Products delivered as described

Products delivered as described. I haven't used them yet so can't comment on them but they look good.

29 June 2026
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Reply from Nevisport

Hi Tamsyn,

We're glad to hear the products arrived as described and look good. We hope you enjoy using them when you do. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Running shoes arrived promptly were a…

Running shoes arrived promptly were a great price and fit. Thank you

29 June 2026
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Reply from Nevisport

Hi Marilyn,

We're delighted to hear that your running shoes arrived promptly and were a great price and fit. Thank you for sharing your positive experience with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Good range of products with good prices…

Good range of products with good prices and quick delivery

12 December 2025
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Reply from Nevisport

Hi Monty,

We appreciate your positive feedback. We are so happy to hear that you were pleased with our range of products, good prices, and quick delivery. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 1 out of 5 stars

I am writing to make a formal complaint…

I am writing to make a formal complaint regarding my order #2000436081, placed on 24 June 2026 for a Cotopaxi Kapai 1.5L Hip Pack DEL DIA DARK, One Size.
Your stated delivery timeframe was 3–5 days, but as of today, 3 July 2026, I still have not received my parcel.
It has now been 9 days since I placed the order, which is clearly beyond the promised delivery period.

25 June 2026
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Reply from Nevisport

Hi Alireza,

We sincerely apologize for the significant delay in receiving your order. We understand your frustration as it has exceeded the promised delivery timeframe. We are actively looking into this matter to determine the cause of the delay and will provide an update as soon as possible.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Ordered the walking trainers at an…

Ordered the walking trainers at an Excellent price& very quick free delivery

24 June 2026
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Reply from Nevisport

Hi Sue,

We're delighted to hear you found our walking trainers at an excellent price and received them with very quick free delivery. Thank you for your positive feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great service in store

I purchased a pair of hiking boots instore at Pitlochry. I have massive overpronation and needed advice on best pair to provide foot support in a warm summer day. Very happy with purchase, we hiked Ben Vrackie the day after and no feet complain at all. Thank you!

8 July 2026
Unprompted review
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Reply from Nevisport

Hi Eleni ,

We are pleased to hear that our team in Pitlochry was able to assist you in finding the perfect hiking boots for your needs, especially with your overpronation. It's wonderful to know they provided excellent support during your hike up Ben Vrackie. We truly appreciate you sharing your positive experience with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Great price

Great price, tbh I’d rather have bought in store at gyle as the assistants are fantastic

23 June 2026
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Reply from Nevisport

Hi John

We're so glad you found a great price and appreciate your kind words about our Gyle team. We value your feedback.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Very pleased with the product at a good…

Very pleased with the product at a good price, delivery was speedy too so all good

22 June 2026
Nevisport logo

Reply from Nevisport

Hi Alan

We appreciate your positive feedback. We are happy to hear that you were pleased with the product and its good price, and that the delivery was speedy. Thanks for shopping with us.

Kind Regards

Nevisport

Rated 5 out of 5 stars

Was a good purchasehoka speed goat

Was a good purchase ,although delivery was left outside my house .

22 June 2026
Nevisport logo

Reply from Nevisport

Hi Steve,

We're happy to hear you enjoyed your purchase. We understand your concern regarding the delivery location and we'll raise this with our delivery partner.

Kind Regards

Nevisport

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