The platform was very user friendly and served its purpose well to put us in contact with an excellent service provider who did the job very well. We had no contact with anyone for assistance on thr p... See more
Company replied
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Absolutely rubbish service and no customer service response tried to charge 25% on top of contractors quote. When I chose to go with another contractor withheld my money and have failed to respond... See more
Company replied
Straightforward and reliable. Post your job, find your tradesman, pay, get your pay code, give it to the tradesman once the job is finished. And the result? My walk-in closet looks picture-perfect :)... See more
Company replied
Viktor replaced a tap and arrived promptly, worked really quickly and the result was excellent. He’d travelled a long way as I live in a rural area so am very grateful for such good service.
Company replied
Company details
About Needhelp
Written by the company
NeedHelp : La marketplace de référence pour vos travaux en France
NeedHelp est la plateforme leader de mise en relation entre particuliers et professionnels qualifiés pour tous vos projets : installation, rénovation, aménagement, dépannage.
Des milliers de projets sont réalisés chaque mois grâce à un réseau de prestataires sélectionnés et une expérience simple, encadrée et sécurisée.
Pourquoi choisir NeedHelp ?
- Publiez gratuitement votre demande en quelques minutes
- Recevez plusieurs devis sous 48h
- Échangez via une messagerie sécurisée
- Choisissez en confiance grâce aux avis et évaluations
- Paiement sécurisé et support client réactif
Nos services les plus demandés
- Montage de meubles & cuisines
- Installation électroménager
- Plomberie & électricité
- Peinture, sols & rénovation intérieure
- Déménagement & manutention
- Jardin & extérieur
Partenaire des plus grandes enseignes
Publier ma demande gratuitement Devenir prestataire NeedHelp
NeedHelp - L’exigence d’une expérience premium, la simplicité d’une plateforme.
L'excellence du service et la confiance au cœur de vos projets
Written by the company
- Une assistance humaine et réactive pour tous vos besoins.
- Chez NeedHelp, nous savons que déléguer des travaux ou des services nécessite une confiance totale. C’est pourquoi notre service client s'engage à vous accompagner à chaque étape : Sélection rigoureuse : Nous vérifions les profils pour vous garantir des interventions de qualité. Garantie & Sérénité : Toutes nos prestations sont couvertes par une assurance AXA pour une tranquillité d'esprit maximale en passant en paiement en ligne. Émpathie et Solutions : En cas d'imprévu ou de question, notre équipe est disponible via notre centre d'aide ou par chat pour trouver une solution rapide. Votre satisfaction est notre moteur. Merci de nous aider à nous améliorer chaque jour grâce à vos retours !
Nos garanties Needhelp
Réalisez vos projets en toute sécurité
Assurance partenaire AXA
Les prestations réalisées via NeedHelp sont couvertes par une assurance partenaire AXA, pour encadrer vos travaux avec un niveau de protection supplémentaire.
Consulter les conditions de garantie
Assurance décennale selon les métiers
Pour les travaux concernés, les professionnels disposent d’une assurance décennale adaptée. Elle est visible directement sur les profils des prestataires, selon leur activité.
Paiement 100% sécurisé
Le paiement s’effectue via NeedHelp, avec un parcours sécurisé et une traçabilité complète. Vous avancez sereinement, étape par étape.
Professionnels évalués
Avis clients par prestation, historique de missions et profils contrôlés : vous choisissez en toute confiance.
NeedHelp – la confiance, de la demande à la réalisation.
Les prestations réalisées via NeedHelp sont couvertes par une assurance partenaire AXA, pour encadrer vos travaux avec un niveau de protection supplémentaire.
Consulter les conditions de garantie
Assurance décennale selon les métiers
Pour les travaux concernés, les professionnels disposent d’une assurance décennale adaptée. Elle est visible directement sur les profils des prestataires, selon leur activité.
Paiement 100% sécurisé
Le paiement s’effectue via NeedHelp, avec un parcours sécurisé et une traçabilité complète. Vous avancez sereinement, étape par étape.
Professionnels évalués
Avis clients par prestation, historique de missions et profils contrôlés : vous choisissez en toute confiance.
NeedHelp – la confiance, de la demande à la réalisation.
Contact info
75009, PARIS, France
- contact@needhelp.com
- www.needhelp.com
Vos travaux, réalisés en 48h
4.3
Excellent
15K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for the IKEA assembly and for…
Thank you for the IKEA assembly and for your clean, meticulous, and professional work. We were very satisfied.
18 November 2025
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
A complete waste of time and money.
A complete waste of time. I paid £40.00 to get someone to repair my porch at home. NeedHelp recommended two people, one came to give a quote, one didn’t turn up. The one that gave a quote never came back after I asked him to do the job.
I complained to NeedHelp who basically said that’s tough luck but you can’t have your £40.00 back.
1 November 2025
Unprompted review
Reply from Needhelp
Hello,
We have received your feedback. We can see that the only job you added was in 2021. We are sorry to hear about your dissatisfaction and apologize for any inconvenience caused.
Team NeedHelp
Very easy and convenient service…
Very easy and convenient service plumber was very helpful
11 November 2025
Unprompted review
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Good and fast service
8 November 2025
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We had a great experience with NeedHelp.com! The website is very clear and easy to use — everything is well-organized and straightforward. We were able to find answers to all our questions without any difficulty. The simplicity and user-friendly design made the whole process smooth and pleasant. Highly recommend!
2 November 2025
Unprompted review
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Wouldn't recommend this service
We were very dissapointed with our experince using Needhelp. The tradesman we were booked in with completed the job & then became very forceful at our front door demanding more money - He wanted cash or bank transfer, for "materials and labour", even though the job explicitly stated what the job entailed and that consumables (isolation valves) were included in the cost - as per B&Q's terms.
28 October 2025
Unprompted review
Reply from Needhelp
Hello,
Thank you very much for your feedback. We are truly sorry about this situation. Please accept our sincere apologies for any inconvenience caused. We remain at your disposal if you would like to discuss this case further.
We wish you a lovely day.
Team NeedHelp
Easy connection and great service.
29 October 2025
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
I didn't used the service but u refused…
I didn't used the service but u refused to refund my money that I paid...
28 October 2025
Reply from Needhelp
Hello,
Thank you very much for your feedback. We are sorry to hear that there is an issue with the service provided. We can see that we have discussed this case with you and explained the situation.
If anything remains unclear, please do not hesitate to reach out to us — we will be happy to discuss it further.
Thank you, and have a nice day.
Team NeedHelp
not cleaned after
He helped me to assamble it but did not want to help me to pick up the trash he made...
28 October 2025
Reply from Needhelp
Hello,
Thank you very much for your feedback. We are sorry to hear that you are not fully satisfied with the service. We apologize for any misunderstanding with the tradesperson.
We remain at your disposal if you would like to discuss this situation further. Once again, we are very sorry for the inconvenience caused.
Team NeedHelp
Very bad service
Very disappointing service. There was no responsibility taken at all. Nobody even followed up to check if the expected work was completed. Despite nothing being done, they still charged for the service, which was only handled over the phone. When I asked for a reimbursement, they refused and simply said it’s their policy. We were told to find someone else, but due to bad weather conditions, that wasn’t possible. Overall, it was a very frustrating experience — poor communication, no accountability, and no customer care
28 October 2025
Reply from Needhelp
Hello,
Thank you for your feedback. We understand that this has been a frustrating situation, and we’re sorry that our assistance did not fully meet your expectations.
We sincerely apologise for any inconvenience this may have caused.
Team NeedHelp
B and Q well done for providing such a valuable service.
Such a great service- and reassurance of a recommended plumber that can fit your taps within days!
25 October 2025
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Not very helpful customer service when…
Not very helpful customer service when price changed by contractor.
24 October 2025
Reply from Needhelp
Hello,
Thank you very much for your feedback. We are sorry to hear that you are not fully satisfied with the service. We have tried to assist you at every step, and we apologize if it did not meet your expectations. We remain at your disposal, and if there is anything you would like to discuss with us, we will be happy to assist. Thank you, and have a nice day.
Team NeedHelp
The system itself was great but the job…
The system itself was great but the job itself was never done .
23 October 2025
Reply from Needhelp
Hello,
Thank you very much for your feedback — we truly appreciate it. We completely understand that you are not fully satisfied with this situation, and we are very sorry for the inconvenience caused.
We wish you a lovely day, and thank you once again.
Team NeedHelp
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Well done
On time, well organized and well settled. The person worked properly and leave the place clean.
18 October 2025
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
Reply from Needhelp
Hello,
We are happy that you enjoyed your experience.
Do not hesitate to recommend our services.
Team NeedHelp
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