It was an easy process to start. All my questions were answered, and the process flowed fairly well initially but during the process I was traveling in Italy and had my wallet stolen with all my cred... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall it all worked out. But, from the date I signed the closing paperwork it took 14 days to get funded. Came back twice it was msiing paperwork from my wife. I believe problem was because of th... See more
Company replied
The people were terrific. The computer experience could use some tweaking. It wasn’t always clear who we were dealing with, at each step in the process our contact changed. At the same time, it wasn... See more
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Navy FCU quickly paid the promised rewards which I appreciated. I particularly like the free Amazon Prime, I had debated for years getting Prime, but didn't think I purchased enough from Amazon to ju... See more
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Company details
About Navy Federal Credit Union
Written by the company
Navy Federal Credit Union opened its doors in 1933 with only 7 members—now, it’s over 14 million strong. As a member-owned, not-for-profit credit union, each and every member’s financial well-being is their mission. They strive to become the preferred and trusted financial institution for the military, Veterans and their families—offering products designed with their members' unique needs in mind.
Not a member of Navy Federal? Join today!
Contact info
P.O. Box 3000, 22119-3000, Merrifield, VA, United States
- 1-888-842-6328
- www.navyfederal.org
Navy Federal Credit Union
4.4
Excellent
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Navy Federal for the win again
Navy Federal for the win again!
Simple online process, check arrived quickly and communication was spot on.
5 June 2026
Reply from Navy Federal Credit Union
It's so great to hear you've had a good experience with us, Russell! We love having you as part of our Navy Federal family, and we look forward to many more opportunities to assist you. Thanks for your review!
Riley,
Navy Federal Social Care Team
We received outstanding service from…
We received outstanding service from your new car loan representative Dominique! She was very helpful and getting our loan for the new vehicle processed expeditiously. Very professional!
AJ Starks
31 July 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you so much for taking a moment to share your experience with us, AJ! We will be sure to share your kind words with Dominique as well as her leadership!
Kinsley,
Navy Federal Social Care Team
This bank is so trash i been with them…
This bank is so trash i been with them for 2-3 years and now im dealing with numerous issues my card gets charged while locked A lot customer service don’t help what is a 40 min wait at 1:00am like How who is up it’s not making since i keep havin to get a new debit card because of a transaction i never made and all of a sudden im not ineligible for a new debit card im switching banks
4 August 2026
Unprompted review
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Javeon. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Kinsley,
Navy Federal Social Care Team
The ease in which it took to apply and…
The ease in which it took to apply and receive a reply.
12 March 2026
Reply from Navy Federal Credit Union
This is the type of experience we absolutely love to hear! Thanks for taking a moment to stop and share with us, Jorge!
Kinsley,
Navy Federal Social Care Team
5 star loan officer and processor
Expectations of documentation were clearly communicated and the Homesquad app kept all required tasks up to date. Communications were as necessary and the closing numbers for the loan came in line with projections. Great experience withe mortgage team!
21 July 2026
Reply from Navy Federal Credit Union
Dennis, this is awesome feedback -- thanks for sharing! We love hearing that members have had a great experience working with us, and we're excited to have more opportunities to serve you in the future!
Dakota,
Navy Federal Social Care Team
I was on hold for 20 minutes and still…
I was on hold for 20 minutes and still did not get through. This is the second time I tried to get through, the first time I requested a call back and they never called me back.
I think you need to look at your customer service and make some changes!
3 August 2026
Reply from Navy Federal Credit Union
Thank you for taking a moment to share your concerns with us, Andy. I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call, so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation.
Kinsley,
Navy Federal Social Care Team
Good people.👍
24 July 2026
Reply from Navy Federal Credit Union
Thank you for your review, Bruce!
Hayden,
Navy Federal Social Care Team
The best credit union hands down!!
3 August 2026
Reply from Navy Federal Credit Union
Thank you so much for sharing the love, Andrew! Happy to serve you!
Kinsley,
Navy Federal Social Care Team
I’ve always been treated with the…
I’ve always been treated with the upmost respect, and every Navy Federal Agent representative is courteous and truly knowledgeable! I wouldn’t bank with anybody else
7 July 2026
Reply from Navy Federal Credit Union
We're happy to be here for you, Philip! Thanks for taking the time to leave a review and being a part of our Navy Federal family.
Dakota,
Navy Federal Social Care Team
Communication with bank was incredibly…
Communication with bank was incredibly slow. Heard from our representative maybe once a week. The appraiser they used was a joke.
27 July 2026
Reply from Navy Federal Credit Union
Thank you for taking the time to provide candid feedback. I'm sorry to hear you didn't have a positive experience with the mortgage process and communication. I'll be sure that your feedback reaches the right team, so it can be considered for future improvements. Thank you again for your review.
Lydia,
Navy Federal Social Care Team
NFCU’s Customer Service is fantastic
NFCU’s Customer Service is fantastic! Usually they have the best loan rates. If one has trouble online, their personnel are just a phone call away.
7 July 2026
Reply from Navy Federal Credit Union
This is so great to hear Roy — thank you for sharing your feedback! We aim for world-class member experiences, and we're so pleased to know you've had great experiences. We look forward to our next opportunity to serve you!
Sage,
Navy Federal's Social Care Team
Lisa and Danielle kept me informed…
Lisa and Danielle kept me informed throughout the whole process. Even under tight timelines, they helped me feel calm and assured that I’d close on time.
24 July 2026
Reply from Navy Federal Credit Union
That's great to hear, Joseph! Thank you for taking the time to leave us a review!
Hayden,
Navy Federal Social Care Team
Great job by all staff.
3 August 2026
Reply from Navy Federal Credit Union
We're happy to be here for you, Jose! Thanks for taking the time to leave a review and being a part of our Navy Federal family.
Dakota,
Navy Federal Social Care Team
Trustworthy and wide range of product…
Trustworthy and wide range of product and services offered. The only disappointment was the awkward ane slightly difficult process of transferring funds from NFCU account(s) to external accounts.
2 August 2026
Reply from Navy Federal Credit Union
Zach, thanks so much for sharing your feedback! We're proud to have you as part of our Navy Federal family, and we look forward to future opportunities to serve you!
Sage,
Navy Federal's Social Care Team
Great customer service.
23 July 2026
Reply from Navy Federal Credit Union
Thank you for your review, Clifton!
Hayden,
Navy Federal Social Care Team
Great Advice
His recommendations have always led to profits that allowed us to purchase a new car, new roof, and home renovations. He has responded to our requests and continues to provide solid advice.
3 August 2025
Reply from Navy Federal Credit Union
Thank you so much for sharing your experience, Scott! We love hearing that our members have received the world-class service we seek to provide, and we're proud you're a part of our Navy Federal family. We'll be glad to share this compliment with the employee that assisted you and their management team.
Kai,
Navy Federal Social Care Team
Reply from Navy Federal Credit Union
Keenan, I'm sorry to hear you haven't had a good experience with us. If you have questions about your accounts, please give us a call so a representative can investigate. We're available 24/7 at 1-888-842-6328, and we'd definitely like an opportunity to determine what happened in your situation.
Jessica,
Navy Federal Social Care Team
Never here fron him
3 August 2026
Reply from Navy Federal Credit Union
Thank you for taking the time to share your experience with us, John. We value your feedback and will ensure it's shared with the Navy Federal Investment Services leadership team for consideration. We look forward to future opportunities to provide you with the world-class service we strive for. Thank you again for your review.
Hayden,
Navy Federal Social Care Team
Based on my experience
Based on my experience, the mortgage team did not appear to work collaboratively; instead, they seemed to operate in silos. Although we submitted all requested documentation promptly, it did not appear to be uploaded or shared in a timely manner. As a result, each person who supported our loan officer during his paternity leave repeatedly requested the same documents that had already been provided, creating unnecessary delays and frustration throughout the process.
Additionally, our closing date was postponed because of a requirement that, after conducting my own research, I determined was not actually necessary. When I escalated my concerns to the supervisor, I did not receive a timely response. When the supervisor did respond, the information provided was inaccurate and did not resolve the issue, further contributing to the delay and our overall dissatisfaction with the process.
16 July 2026
Reply from Navy Federal Credit Union
Thank you for sharing your feedback, Beverly. I wanted to make sure you know our Social Care Team is available to support our members with questions and concerns 24/7 via Navy Federal's Facebook, Instagram, and X (formerly Twitter) accounts. We're unable to provide account-specific help through social media for privacy and security reasons, but we'll always do everything we can to get our members to the right resource. If you do reach out to us on Facebook, Instagram or X, I hope you'll mention your Trustpilot review, so the person who receives your message can get up to speed on your concerns as quickly as possible.
Dawn,
Navy Federal Social Care Team
Recently applied for a HELOC
Recently applied for a HELOC. Everything went smooth. Good communication and customer service. Always able to speak with someone through chat or phone call.
3 August 2026
Reply from Navy Federal Credit Union
Thanks so much for taking time to share your review, Paul! We're glad to hear you've been having a great experience, and we look forward to future opportunities to assist you.
Connor,
Navy Federal Social Care Team
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