I've used nature's menu for a long time now, probably around 20 years. It's what I've raised my puppies on, and kept my adult dogs on. I'm not sure whether the recipe has changed recently as the dogs... See more
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Review summary
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I have always ordered Raw food for my dogs and never a problem. However today 5 bags of food were defrosted, packets of ice were also completely defrosted. I spoke to a lovely lady called Tayla who de... See more
Company replied
Great food, my dog eats their raw and my cats have been on their wet food for years. Great for sensitive tummies. We’ve had some trouble with the feeding amount since transitioning on to raw, just n... See more
Company replied
A little problem with incorrect item received, but Ben @ customer service was extremely courteous & helpful. Following day received corrected item ( & more). Freddie, the Frenchie, ONLY eats NM - apar... See more
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Company details
Written by the company
At Nature’s Menu, we’re passionate about providing top-quality, natural pet food, backed by over 40 years of experience in raw feeding. Our products are made from 100% natural ingredients, including real meat, fruits, and vegetables, ensuring your pets get balanced and nutritious meals. We offer a wide range of raw and wet food options suitable for both dogs and cats. Pet owners often praise the benefits they see in their pets, such as shinier coats, improved digestion, and better overall health. Our flexible subscription service makes feeding your pet convenient and cost-effective, with fast and reliable home delivery options. We're committed to helping you provide the very best for your pets.
Contact info
Natures Menu, Falcon Road, Snetterton,, NR16 2FB, Norfolk, United Kingdom
- 0800 018 3770
- info@naturesmenu.co.uk
- www.naturesmenu.co.uk
4.1
Great
7K reviews
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Great dog food
Great dog food, my dog has a gorgeous shiny coat and his breath doesn’t smell! He loves it, always wolfs it down!
Ordered from natures menu directly (price is much better) and DHL delivered late (they acknowledged it was their error) but natures menu were super helpful! I spoke with Talya and she was able to give me credit back for all the food that was defrosted by the time DHL delivered. As we love the actual food so much this was a great outcome and very supportive company!
Will keep our subscription going.
14 September 2026
Unprompted review
Reply from Natures Menu
We are so pleased to hear your dog is thriving on our food, with a gorgeous shiny coat and fresh breath! It's wonderful to know they enjoy it so much. We appreciate you highlighting the excellent service you received from our team regarding the delivery issue. We are glad we could resolve the situation to your satisfaction and that you'll be continuing your subscription with us. Your loyalty means a lot to us.
Natures Menu
Product thawed due to poor DHL delivery.
28 August 2026
Reply from Natures Menu
We regret to hear about the issue with your delivery and the thawed product. We are looking into this with our delivery partner to prevent future occurrences.
Natures Menu
The food is great easy to dispense but…
The food is great easy to dispense but on almost every occasion when delivered there are bags of food which have melted into a mush and are therefore not usable. We have found the bags of ice almost completely dissolved. We have reported this on numerous occasions and whilst the customer service ladies are sympathetic and helpful this issue is clearly not being resolved.
15 September 2026
Unprompted review
Reply from Natures Menu
We regret to hear about the recurring issues with your deliveries, particularly with the food melting and ice bags dissolving. We understand your frustration, and we appreciate you bringing this to our attention again. We are actively working to resolve these delivery concerns.
Natures Menu
I'm not sure it is nature's menus fault…
I'm not sure it is nature's menus fault but I still haven't received my order from the 5th September
5 September 2026
Reply from Natures Menu
We are very sorry to hear your order has not arrived. We are looking into this delivery delay for you to prevent it happening again in the future.
Natures Menu
Great service in good time
4 September 2026
Reply from Natures Menu
We're so pleased to hear that you experienced great service and that everything was delivered in good time. Thank you for your wonderful feedback!
Natures Menu
Reply from Natures Menu
We're so happy to hear you had such a positive experience with our product and that the delivery was good! Thank you for sharing your feedback.
Natures Menu
Always reliable.
Dealing with Natures Menu is never a problem, they are always very helpfull.
Delivery is always on time.
5 September 2026
Reply from Natures Menu
We're so pleased to hear that you always find our team helpful and that your deliveries are consistently on time. Thank you for your positive feedback!
Natures Menu
Always a pleasure dealing with this…
Always a pleasure dealing with this company. When calling customer service that are always so pleasant and helpful
4 September 2026
Reply from Natures Menu
We're so pleased to hear you always have a positive experience when dealing with us! It's wonderful to know our customer service team is consistently pleasant and helpful.
Natures Menu
Food is amazing! Delivery was not so much...
The food is revolutionary for my dog! Such a fussy boy! He loves this wet food! x
I had to buy it again (from pets at home (more expensive)) however, as it atrived an entire 7 days later than it stated it would, the delivery company (unfortunately (DHL)) was incredibly unhelpful despite my reaching out multiple times :/ x
Wouldve been 5 stars if not for abysmal delivery issues x
4 September 2026
Reply from Natures Menu
We're so happy to hear your fussy boy loves our wet food! We sincerely apologise for the significant delay in your delivery and the unhelpful experience with the courier. We understand how frustrating this must have been and are actively working to improve our delivery services.
Natures Menu
Reply from Natures Menu
We're so happy to hear that your delivery was on time and that both you and your dogs are happy! Thank you for your wonderful feedback.
Natures Menu
Sent wrong order !!
21 August 2026
Reply from Natures Menu
We regret to hear you received the wrong order. We are investigating internally to prevent this happening again.
Oska likes natures menu..delivery must better this time
Delivery service much better this time
27 August 2026
Reply from Natures Menu
We're so pleased to hear that your delivery experience was much better this time! Thank you for taking the time to share your positive feedback with us.
Natures Menu
Quick reliable delivery
27 August 2026
Reply from Natures Menu
Thank you for your great feedback regarding our delivery service!
Natures Menu
Always deliver on time
Always deliver on time. Reasonable price Correspondence excellent dogs love both dry and wet food. Have had delivery to home more convenient. Would recommend to dog lovers . .
25 August 2026
Reply from Natures Menu
We're so happy to hear you consistently receive on-time deliveries and find our prices reasonable! It's wonderful that your dogs love both our dry and wet food, and that you appreciate the convenience of home delivery. Thank you for recommending us to other dog lovers!
Natures Menu
Plenty of choice and reasonable…
Plenty of choice and reasonable pricing. Easy ordering on website and able to choose delivery date. Delivery arrived within advised time frame and was securely packaged.
3 September 2026
Reply from Natures Menu
We are so pleased to hear that you found our website easy to use and that you appreciated the choice and reasonable pricing. It's wonderful that your delivery arrived as expected and was securely packaged. Thank you for your positive feedback!
Natures Menu
Food was quality 👌
2 September 2026
Reply from Natures Menu
Thank you for your great feedback regarding the quality of our food, it is hugely appreciated!
Better this time
Better this time, only 1 bag defrosted by the time it was delivered.
Love the product, shame about delivery problems
2 September 2026
Reply from Natures Menu
We appreciate your feedback and are glad you love our product. We are actively working to improve our delivery process to ensure you don't encounter these issues again in the future.
Natures Menu
They always are
They always are very good. Delivered on time. Correct order. Well packaged. Good quality healthy food that my two dogs absolutely love. They can't wait for dinnertime.
2 September 2026
Reply from Natures Menu
We're so happy to hear that your deliveries are always on time and that your dogs absolutely love our food! It's wonderful to know they can't wait for dinnertime. Thank you for your great feedback!
Natures Menu
First Class Customer Service!
I had a problem with the delivery (DHL's fault), but Ben at Nature's Menu customer service was brilliant. The problem was resolved straight away, even though it was at the weekend. Always get great service and excellent frozen dog food from Natures Menu, would highly recommend.
12 September 2026
Unprompted review
Reply from Natures Menu
We're so glad to hear that even with a delivery issue, our team was able to resolve it quickly for you, especially over the weekend! It's wonderful to know you consistently receive great service and excellent frozen dog food from us. Thank you for your high recommendation and support!
Natures Menu
Excellent choice
It’s taken 6 fussy years to find a food my cockapoo will eat. We have tried practically every premium food on the market. She was finally eating one wet food pouch of a very well known premium brand daily. We decided to give raw freeze dried a go (lamb flavour ) and she ate it straight away. After picking ourselves up off the floor , she then decided to eat it twice daily ,something she has never done in 6yrs ! We are so pleased we have finally found a premium food for her which she obviously throughly enjoys. The bonus it’s a healthy ,raw ,freeze dried dry feed , so it’s easier and does not spoil if it’s stays longer in the bowl. Unlike wet feed or raw meat.
We are absolutely delighted,yes it’s expensive but so worth it seeing her eating well ,twice daily and no waste .
Please don’t ever change the recipe,we may have struck gold.
12 September 2026
Unprompted review
Reply from Natures Menu
We are absolutely thrilled to hear that our freeze-dried lamb food has been such a success for your cockapoo! Finding a food that a fussy eater enjoys can be a real challenge and we understand the relief and joy you must be feeling. It’s wonderful to know that our product has made such a positive difference in her eating habits after six years. We are so pleased that she is now eating well twice daily and we appreciate you recognising the convenience and health benefits of our raw, freeze-dried option. We are committed to maintaining the quality and recipe that has brought such happiness to your furry friend. Thank you for sharing your fantastic experience with us!
Natures Menu
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