Very easy to order and delivery was quick. It would be better if Natures Aid could send an email confirming dispatch and with a Royal Mail tracking number.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The products are great and always delivered when stated. The service is exceptional. One delivery of mine went missing and after an email to them I was kept informed daily on the situation and a repla... See more
Company replied
I have ordered online before, after stock in our health shop went intermittent, and I always enjoyed good service and speedy delivery. But I was very disappointed to find that in future only orders ov... See more
Company replied
I contacted Natures Aid regarding a bottle of Flaxseed Oil Softgels 1000mg (180 softgels) that were bought in October 2025, I didn't start them until January 2026. Opened the bottle and all seemed li... See more
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Company details
Written by the company
Experts in Natural Health since 1981. UK Manufactured. Manufactured to GMP standards. Award winning, innovative nutritional supplements. Holding a Pharmaceutical Manufacturing license (MHRA)
Contact info
St George's Park, PR4 2DQ, Kirkham, Preston, United Kingdom
- 01772686231
- sales@naturesaid.co.uk
- www.naturesaid.co.uk
4.4
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
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Reply from Natures Aid
We're happy to hear that your items were delivered quickly and well-packaged. Thank you for your positive feedback; we appreciate it.
Natures Aid
Reply from Natures Aid
We regret that your delivery did not arrive. Please get in touch directly so we can investigate the issue, prevent this from happening again. Thanks for your feedback.
Natures Aid
No reply to my email.
Very poor customer service. I emailed them around two month ago regarding the availability of their Nature's Aid St John's Wort.
It's a product of theirs I have been purchasing for over 20 years now, but has suddenly disappeared off the shelves pretty much everywhere.
They didn't bother to reply, so now I've had to consider other replacement products.
Disappointing.
20 February 2026
Unprompted review
Reply from Natures Aid
We appreciate you bringing this to our attention and we are sorry you did not receive a response. We are disappointed to hear about your experience, especially after being a customer for over 20 years. We have investigated, but cannot find any email from yourself that has been sent to our customer service team. If you wish to get in touch, we can look to give you up to date information regarding this product.
Natures Aid
Reply from Natures Aid
We're glad you had a great experience. Thank you for your positive feedback; we appreciate it.
Natures Aid
Reply from Natures Aid
We're happy to hear that you had a positive experience with our easy ordering, fast delivery, and good product. Thank you for your feedback.
Natures Aid
Excellent service
Ordered on line and item arrived within a few days in perfect condition. Thank you.
5 February 2026
Reply from Natures Aid
We're happy to hear that your online order arrived in perfect condition and within a few days. Thank you for your positive feedback and for taking the time!
Natures Aid
Mold found in Vitamins
I had a bottle of vitamins from this brand and found visible mold inside, which was really concerning. I contacted their customer service and explained the situation, but they told me I would need to return the product through the retailer for a replacement. Unfortunately, I couldn’t remember which retailer I purchased it from.
Instead of helping resolve the issue directly, they simply told me to send the vitamins back and go through the store. Considering this is a potential product safety issue, I expected the company to take it more seriously and offer a replacement or refund without requiring retailer information.
Finding mold in a supplement is alarming, and the lack of support from customer service made the experience even more disappointing. I hope the company improves how it handles situations involving defective or contaminated products.
5 March 2026
Unprompted review
Reply from Natures Aid
We’re sorry to read your feedback and take any concerns about product quality very seriously.
Following your report, we worked closely with our Quality Control team to review the information provided. While you initially mentioned the product may have been purchased from a supermarket, we understand you later confirmed that you were unable to recall where it was bought. We were unfortunately unable to verify the origin of the item.
As part of our standard safety procedures, we requested the return of the product so that it could be fully investigated. However, we understand the item had already been disposed of, which meant we were unable to carry out a full assessment.
We would like to reassure you that all of our products are manufactured to strict quality and safety standards, with rigorous controls in place throughout production and distribution. Reports such as this are always taken seriously and reviewed thoroughly.
If any further information becomes available, we would be happy to look into this again. Please feel free to contact our team directly.
Super Service
As a new customer very impressed with service &
delivered in a week.
I will order from them again, for my vitamins.
24 February 2026
Reply from Natures Aid
We're happy to hear that you were impressed with our service and quick delivery as a new customer! Thank you for your positive feedback; we appreciate your future orders.
Natures Aid
Fast efficient service
Fast efficient service ! Easy to follow website.
Good communication. Thank you !
24 February 2026
Reply from Natures Aid
We're happy to hear that you found our website easy to use and that our service was fast and efficient. We appreciate your positive feedback and thank you!
Natures Aid
Reply from Natures Aid
We're glad you found a great selection of products, and we appreciate you noting the timely arrival. Thanks for your feedback.
Natures Aid
Pleased with product thanks
23 February 2026
Reply from Natures Aid
We're happy to hear that you are pleased with the product. Thank you for your positive feedback; we appreciate it.
Natures Aid
Its says what it does on the tin!
From ordering to delivery and actually using the product, it is as described, very efficient and well presented.
27 January 2026
Reply from Natures Aid
We're happy to hear that your experience, from ordering to using the product, was efficient and well-presented. Thank you for your positive feedback; we appreciate it!
Natures Aid
Another great experience
Lovely company to deal with. Easy website to navigate and orders are always dealt with promptly with fast delivery. Definitely recommend.
19 February 2026
Reply from Natures Aid
We're happy to hear that you find our website easy to navigate and that your orders are dealt with promptly. We appreciate your recommendation and thank you for your positive feedback!
Natures Aid
Reasonable and reliable.
19 February 2026
Reply from Natures Aid
We're happy to hear that you are pleased with your experience with Natures Aid. Thank you for your positive feedback; we appreciate it.
Natures Aid
Glucosamine Chrondroitin LIQUID
Natures Aid is where I buy the Glucosamine Chrondroitin LIQUID which makes a huge difference…after just a few weeks, arthritis pain lessens or even goes away. The price has increased significantly but Natures Aid has the Glucosamine Chrondroitin liquid with the best ingredients so I do recommend.
16 February 2026
Reply from Natures Aid
We appreciate you sharing your positive experience with our Glucosamine Chondroitin liquid. We're happy to hear that it has helped with your arthritis pain. We value your recommendation, and we acknowledge your concern regarding the price increase.
Natures Aid
All very well apart from the VAT charge,
13 February 2026
Reply from Natures Aid
We appreciate your feedback and are sorry about the VAT charge concern. We'll review this to improve our customer experience.
Natures Aid
Good product and service
Very easy to order. Very speedy despatch. Have been using the Glucosamine for many years.
20 January 2026
Reply from Natures Aid
We're happy to hear that ordering was easy and dispatch was speedy! Thank you for your long-term patronage and for sharing your positive experience with us.
Natures Aid
Very good products
Very good products. There was a problem with the shipment and the seller was very prompt to resolve it :)
22 December 2025
Reply from Natures Aid
We're happy to hear that you enjoyed our products! We appreciate your positive feedback and are glad we could promptly resolve the shipping issue.
Natures Aid
Reply from Natures Aid
We're happy to hear that you had a great experience with our prices and fast delivery. Thank you for your positive feedback!
Natures Aid
Reply from Natures Aid
Thank you for making us aware of this. We're sorry to hear that the collagen bottles were not delivered. We'll investigate this issue to improve our delivery service.
Natures Aid
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