Patience in collecting the relevant info from me, then very clear feedback on the process and next steps I needed to take. Gave me confidence to proceed without spending money on lawyers (at least fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to deal with an issue that I had never came across and required advice. I was given an advice that wasn't what I expected but it seemed the correct advice which I followed and time will tell if... See more
Company replied
Wow, what a life saver! This company is incredible. I spoke with a wonderful lady, that she was knowledgeable, kind, empathetic, effective, clear, professional and reassuring. I was given free resou... See more
Company replied
Debtline was there for me when I didn’t know where to turn. It provided confident and useful advice and put me in touch with the correct path for my family personal circumstances. I will use it and am... See more
Company replied
Company details
Written by the company
National Debtline is a charity run by the Money Advice Trust. Working in England, Wales and Scotland, we have helped millions of people deal with their debts. We provide free, independent debt advice over the phone and through our webchat service. We've been helping people in the UK with debt since 1987.
Contact info
United Kingdom
- www.nationaldebtline.org
4.7
Excellent
332 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
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Very informative and helpful.
3 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our advice was informative and helpful. Kind Regards, National Debtline
Very in depth and thorough review
Very in depth and thorough review, all what was discussed was put in an email for my reference.
2 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our advice was thorough and in depth. Kind Regards, National Debtline
I got a lot and more out of my call and…
I got a lot and more out of my call and the lady was extremely helpful.
4 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear our adviser was helpful. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're pleased to hear our staff were excellent and helpful. Kind Regards, National Debtline
I found it very hard to here the advice…
I found it very hard to here the advice on the phone as I could here over people in the office talking over wize I had a good experience
5 December 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you have a good experience with the adviser and we will pass on the feedback about background noise to the team. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're pleased to hear you found the team very helpful and supportive. Kind Regards, National Debtline
Excellent sevice
20 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found the service excellent. Kind Regards, National Debtline
Reply from National Debtline
Thank you for your review. We're pleased to hear you found the advice clear and helpful. Kind Regards, National Debtline
Incredible staff willing to help you…
Incredible staff willing to help you anyway they can, I'd be completely lost and stressed out without the help and guidance I received. Thank you so much
18 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear you found our staff incredible and supportive. Kind Regards, National Debtline
Advisers are very friendly and helpful.
Advisers are very friendly and helpful.
Said they would ring me back and did.
21 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our advisers friendly and helpful. Kind Regards, National Debtline
Very patient with me and very…
Very patient with me and very informative, should have done it sooner. A weight has lifted
27 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found the team were patient and informative. Kind Regards, National Debtline
Patient
Patient. Listened. Was clear on the advice they could give. Suggested next steps. And mostly kind
28 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear you found our advisers were patient and gave clear advice. Kind Regards, National Debtline
The session was interactive and…
The session was interactive and effective
26 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our advice effective. Kind Regards, National Debtline
Very helpful chaps
Very helpful chaps. Strongly recommend talking to them if you're in debt, or related issues.
25 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear you found our advisers helpful and that you would recommend us. Kind Regards, National Debtline
Expert Knowledge and Advice
After contacting several places and hours of scrolling through the Internet trying to find specific details about the financial issue I have to no avail, ND gave me precise information and advice. I was impressed with the level of their expertise.
27 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our advice was precise and you were impressed with our advisers. Kind Regards, National Debtline
I'm very upset before I make a call to…
I'm very upset before I make a call to National Debtline I was worried about to possess to my belongings as soon as I start talking with them I can see the positive response and my creditor stop taking further action against me.
17 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found the team were able to help you and you had a positive experience with our advisers. Kind Regards, National Debtline
The advisor was emphatic and non…
The advisor was emphatic and non judgmental, what I discussed over the phone was followed up by email.
26 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're glad to hear our advisor was non-judgmental and empathetic. Kind Regards, National Debtline
Fantastic service
Fantastic service,They really do listen and don’t judge on your circumstances,Really helpful service on doing budgeting forms and giving more information to services that can help. Thank you.
13 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. That's great to hear you found our service fantastic and helpful. Kind Regards, National Debtline
I think the service is absolutely…
I think the service is absolutely amazing
23 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our service amazing. Kind Regards, National Debtline
Extremely helpful and knowledgable…
Extremely helpful and knowledgable people. They will put your mind at ease and discuss all your options with you.
19 November 2025
Unprompted review
Reply from National Debtline
Thank you for your review. We're pleased to hear you found our advisors extremely helpful and knowledgeable. Kind Regards, National Debtline
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