National Tyres and Autocare Reviews 

Excellent service

Booked in for a diagnostic test at 8:30 only to be told several times throughout the day up to 7 1/2 hours later no one has had a chance to even look at it. Came to pick my car up at 5pm only to be told they had no idea what was wrong with followed by an automated message that the booking had been cancelled, suggesting that no diagnostic tests had been done, waste of time, don’t bother!

I have recently had my MOT done in the Crosby branch, the staff were helpful and knowledgeable when I had some questions about my car. I would definitely go there again as I didn't feel like they were trying to oversell like a lot of garages do especially to women.

Andy met me at 7:50 when I pulled up not expecting to get any help TBH. But Andy was my hero. Knew exactly what to do. Very quickly diagnosed my problems and gave me a quote and immediate solution. I think from start to finish it only took 40 mins to diagnose my 3 tyre problem and fix. Also,in other places, they usually forget to reset psi. When I asked whether he had done this. He confirmed it was all done and reset on computer system! Sheraz kept me company in reception while Andy was fixing. The dream team! Just felt very looked after and left feeling safe and trusting Andy's work. Just what you need when disaster strikes!! Well done! An absolute credit to your company and I will definitely be a repeat customer. THANK YOU SO MUCH!! XXXXX

Awful experience with the mobile fitting service.
1st appointment for a morning slot 0830 - 1300 cancelled by email the morning of appointment. No voice call. Unable to get through on thier helpline to rearrange until after 2pm.
Was constantly left on hold for over 30 minutes previously, before I gave up.
2nd appointment, not honoured & no communication at all !.
Again waited till after 2pm to get through to call centre, to be told it had been rearranged for the following day & I should have been informed, but wasn't.
Have cancelled & am awaiting refund. Will update on how the refund goes it that also becomes a fiasco.

I never usually do a review but felt like had to because of the customer service I received.
I went into Gloucester Road, one of my tyres would not fill up with air, just kept losing tyre pressure.
I met Matthew a lovely young man, who went through and tried and tested my tyres all fine. Also he brought to my attention that 2 of my back tyres were quite dangerous and need changing. Nothing was to much trouble. Excellent service definitely recommend this company but definitely ask for Matthew an asset to the company.

Took them 5 hours to do a brake fluid change and they did a sloppy job. They allowed the brake fluid to drip from around thr reservoir cap and blister the paint underneath. They probably didnt even bleed thr system either. Absolute con.

The first time I used this company and defended won’t be the last. I had an urgent issue that needed replacing for my brake sensor. Omari is the person that helped me from start to finish, very professional, very friendly, great customer service and knows what he’s doing. Guys honestly if your going to be going here in bishops stortford just ask Omari and he will sort you out.

Can't thank the team enough. Good, honest feedback. I took my car for a regular free check, as a Halfords member, and came away with both; an essential diagnostic and a great local recommendation to fix the problem and get it sorted quickly!
All very much appreciated!

First class service from start to finish. All staff superb. Quality of work second to none and reasonably priced. Highly recommend this garage.

Booked in for MOT today. Receptionist was aware , hospitality was excellent, informed of drinks if wish from machine , very good communication even while serving other customers. Chatted about the weather as it was 34c outside and nice and cool due to air-conditioning.
Once MOT was completed the Technician had time to talk over the advisory etc . Which was helpful.oh the vehicle Passed by the way ...very happy 😊

I have been a customer of this particular branch for over twenty years but I will not be returning. The manager sets the tone for the branch, which is that customers are at best a nuisance, the company’s stated price match policy might as well be written on the Rosetta Stone (Trading Standards may beg to differ), and taking responsibility for their actions is anathema, as the customer is always wrong.

The branch and manager have been going downhill for a number of years now but my last visit nailed the coffin shut.

Following an MOT identifying a cut in a tyre (Michelin Pilot Sport 4) I took the car to the branch to arrange for the tyre to be replaced under the insurance policy I had taken out when the last set of tyres were fitted. When I went in I had a print out showing the details of the tyres to be replaced, which I showed to the person serving me. He had difficulty finding the tyre in the system but eventually said he had and the car was booked in for the tyre to be fitted.

He then asked the manager to confirm the insurance discount based on tyre wear as he was having difficulty confirming it on the system. The manager brushed him off and told him to find it himself, leading to further unnecessary delays - Remember, as a customer, your time is not valuable.

I returned later in the afternoon to arrange for the other rear tyre to be fitted. Now I was dealing directly with the manager. He found the booking that had been made in the morning. I showed him the printout confirming the make and model of tyre to be replaced under the insurance policy. At which point I found out that the tyre was not actually being replaced like for like as the person I had dealt with in the morning had indicated. I was then handed back to that individual to complete the booking. We had a discussion about the load rating of the tyre Pilot Sport 4 98y v 101y. In the end I agreed to the Pilot Sport 4 98Y being fitted (even though the 101y could have been sourced by the branch for a like for like replacement). I then asked if the price quoted could be price matched under their price match policy. I was told only the manager could do this. The chap went off.

I was left standing for at least ten minutes whilst the manager was off having a bit of a chat in the workshop. Eventually I caught his eye and he rather reluctantly came over. I asked about the price match guarantee. He said I can price match but only against Halfords ie the same group of companies - Not what the policy says so I showed him the price match policy on the company website. He read it, or pretended to, doubled down on his left pocket, right pocket price match policy “interpretation” and then pointed out the tyre price I had shown him was for Pilot Sport 4 tyres and what had been ordered was Pilot Sport 4s. I pointed out this was both news to me and incorrect.

The manager then told me well it’s your fault you ordered them! His employee ordered them, based on a print out confirming the tyre make I had taken the trouble to print and give to them both. The manager reviewed the order and did not identify the error… It went downhill from there and so after 30 + minutes of passive aggressive ineptitude from the manager I left.

I will be avoiding this place like the plague. I would advise you to do the same unless you enjoy being treated like the proverbial and ripped off at the same time.

Had the car in for service and MOT, really great service, all within time frames discussed and really friendly staff. Would definitely recommend

Everyone was kind and efficient especially the young lad Brendan that worked on my car.
I would definitely recommend National Tyres in Pumperston to my friends

I booked my mot online which was easy and reasonably priced. I was sent a reminder the day before the mot. I got my car to the garage by 8:15am and received a phone call to say it had passed the mot and they asked if I wanted an additional job doing which I agreed to I had an email within the next 2 hours to collect the car. I was very impressed to be honest. Thanks for your hard work. I highly recommend this garage.

I am extremely disappointed with the service received from National. I booked and paid online for an appointment, receiving both text and email confirmations.

However, upon arrival at the scheduled time, the branch was entirely closed for refurbishment and is set to remain shut for weeks. It is completely unacceptable that the booking system allows customers to schedule and pay for services at a location the company knows is closed.

This oversight has resulted in a complete waste of my time, and my vehicle remains unfixed. Taking payment under these circumstances is highly unprofessional.

Cancelled on me twice. Booked Wednesday 17th for Friday 19th June 2026. Told the day before that my tyres weren’t in stock and were going to use alternative tyres at no extra cost (rovelo - road x). This was booked in for today (Saturday 20th June). Stayed in this the morning to be emailed that they wouldn’t be able to fit until the 23rd June because of a delivery issue - nothing like letting you know at the last minute. Told me I could take it to a garage to get them fitted instead of at home for 2 days ahead, not good enough when it’s been switched twice on me, last minute with no alternative options offered. Ended up having to cancel my plans yet again with friends and family. Not happy.

Now Halfords AutoCentre. Very helpful and a fast service on a tire change.

This branch did the mot on my car on 28/03/26, 3 days later the exhaust back box fell off, 30 miles further along the road the vehicle broke down with a prop shaft bearing fault, spoke with the branch manager who offered to put the vehicle right but head office which is Halfords refused to do this, I then got DVSA to inspect the vehicle, it failed on 12 things, 2 dangerous and 7 majors, DVSA are prosecuting them, after several communications with head office I emailed the CEO Henry Birch who replied saying he’d get one of his executives to deal with this, 2 months on and they have said they won’t do anything leaving me to instruct a solicitor to take legal action. This vehicle had done 51 miles from the MOT up to when DVSA inspected it, people could have lost their lives in this car…..

The staff are always so helpful no matter the issue big or small, especially for someone who isnt so knowledgeable with cars. I can always trust its going to be great service! My go to place!