Happy with service and product, and customers service as my parcel / product was stolen from the front of the property, after courier left it in a communial space, rather than to my personal doo... See more
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Very pleased with the Horny Goat Weed Tincture promptly received from Napiers. I previously had to access it from the US at some cost since few other companies in the UK seem to produce a satisfactor... See more
Returned an item today that was unsuitable, didn't realise that would be possible. Emailed Lika who was so helpful and understanding. Napiers always go above and beyond your expectations. Thank you.... See more
I found these products at the shop in Edinburgh. Goodnight blend is gentle but effective on my chronic insomnia. Scottish Speedwell day cream is not a heavy cream so it does not weigh on my skin, an... See more
Company details
- Wellness Center
- Fitness and Nutrition Service
- Health and Beauty Shop
- Herbalist
- Vitamin and Supplements Store
About Napiers the Herbalists
Written by the company
Napiers The Herbalists
A Trust Kept Since 1860
Founded in 1860 by Duncan Napier, a Victorian herbalist with a passion for the healing power of plants, Napiers The Herbalists began as a single herbal remedy shop in Edinburgh has grown into a trusted name in natural healthcare.
Since then, Napiers has been trusted by generations to provide natural therapeutic skincare, herbal supplements, teas, remedies and more. Our products combine centuries of herbal wisdom with modern research to deliver safe, effective solutions for your health and well-being.
Our herbal clinic and dispensary provides consultations both in-person and online. From personalised tinctures to tailored supplement recommendations, we support a wide range of health concerns with care and expertise. Each remedy is crafted with the same dedication that has defined us for over a century.
BOOK CONSULTATION
Napiers the Herbalists
Written by the company
- We care about your health
Contact info
18 Bristo Place, EH1 1EZ, Edinburgh, United Kingdom
- mailorder@napiers.net
- www.napiers.net
4.8
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Napiers the Herbalists
Hi Catherine,
Really glad the product has been a good one and that it arrived promptly and well packed. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Just didn't work and very expensive
I had great hopes for a premium product, but it just doesn't work. Yes I felt the sting but no soothing or healing effects. I should have been cautious ⚠️ and bought only the 1 jar, but I bought 2 to make it better value. Annoyed that this cream is of no value to me.
15 June 2026
Reply from Napiers the Herbalists
Hi there,
I'm sorry the cream hasn't worked for you. That's genuinely disappointing to hear, especially when you'd committed to two jars. Not every product works the same way for everyone and we understand how frustrating that is. Please do get in touch with our customer service team directly and we'll see what we can do.
All the best,
Arjun
Napiers Customer Service Team
Great product and timing!
23 June 2026
Reply from Napiers the Herbalists
Hi Ana,
Thank you. Really glad the product and timing have both been good. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Products delivered to neighbour's…
Products delivered to neighbour's flower beds.
Products actually very good. Your delivery service does not give enough options.
Can't you please send things by Royal mail and charge accordingly?
Thank you
2 June 2026
Reply from Napiers the Herbalists
Hi Diana,
Really glad the products themselves have been good. I'm sorry the delivery ended up in your neighbour's flower beds (!) though, that's not ideal at all. Your feedback on Royal Mail as an option is noted and we'll pass it on to the team. It's a fair point and something we'll look into.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Veronica,
Thank you. Authentic is a word we're happy to stand behind. Really glad the products and service have been good.
All the best,
Arjun
Napiers Customer Service Team
Delivery service lets them down
I really like the products but the dispatch time and the time it takes to have the product delivered, with no other options at check out being delivered, is really a huge drawback. Napiers is great, but If I find another new reputable brand that delivers quicker and has faster dispatch times I would go to them
1 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Aminah,
Thank you for the honest feedback. Dispatch and delivery speed is something we take seriously and it's useful to hear when it's falling short of expectations. We currently offer two courier services as checkout, however, being a small business our warehouse team is small which is why we can take up to 3 days to fulfil the items, depending on what is being shipped.
This being said, we're always looking at ways to improve this. Really glad the products themselves have been good, and we hope you'll stick with us.
All the best,
Arjun
Napiers Customer Service Team
Speedy delivery and products work…
Speedy delivery and products work gently but effectively. Very pleased and will visit the Napiers website again.
22 June 2026
Reply from Napiers the Herbalists
Hi Ayesha,
Really glad the products have been working gently but effectively. Thank you for the review and hope to see you back again.
All the best,
Arjun
Napiers Customer Service Team
Good prompt service
1 June 2026
Reply from Napiers the Herbalists
Hi Patricia,
Thank you. Good and prompt is what we're going for. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Good support re my order.
22 June 2026
Reply from Napiers the Herbalists
Hi Steve,
Really glad the support on your order has been helpful. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Prompt delivery,easy site.
22 June 2026
Reply from Napiers the Herbalists
Hi Rena,
Thank you. Prompt delivery and an easy site is a good combination. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Very happy to have found Napiers
In today’s AI world where it’s hard to know what’s real and what isn’t it’s wonderful to find a genuine British ( Scottish) company that can be trusted to make high quality herbalist products. Thank you !
19 June 2026
Reply from Napiers the Herbalists
Hi Alison,
That's a really kind thing to say. In a world that can feel increasingly synthetic, we do take pride in being the genuine article. Thank you for taking the time to write it.
All the best,
Arjun
Napiers Customer Service Team
I received my order quickly
I received my order quickly, so far I've only used the eye drops. I suffer with very dry eyes and expected this drops to be a miracle cure. Unfortunately when I put them in my eyes feel very gritty. I won't bother with them again.
11 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi Mrs Bain,
Really sorry to hear the eye drops have left your eyes feeling gritty rather than soothed.
I am unable to see your order number to confirm your order/contact info in our system so please do get in touch with us directly via advice@napiers.net as we'd like to help find an alternative that may be better suited to you.
All the best,
Arjun
Napiers Customer Service Team
Napiers - seamless experience
The entire experience was seamless from beginning to end with great communication from Napiers. Would definitely use them again.
19 June 2026
Reply from Napiers the Herbalists
Hi there,
Really glad the whole experience has been seamless from start to finish. Thank you for the kind words and hope to see you back again.
All the best,
Arjun
Napiers Customer Service Team
Responded well to problems.
19 June 2026
Reply from Napiers the Herbalists
Hi Rosemary,
Really glad any issues were handled well. Thank you for the feedback.
All the best,
Arjun
Napiers Customer Service Team
Good experience as a first time buyer
It was easy to purchase from the website and confirmation was received quickly. I was given updates on how the progress and postage which is always helpful.
19 June 2026
Reply from Napiers the Herbalists
Hi Brenda,
Really glad the first purchase went smoothly and that the updates along the way were helpful. Hope you enjoy the products. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Mel,
Thank you. Really glad the products have been good. We appreciate the review.
All the best,
Arjun
Napiers Customer Service Team
Well done Thanos and Napiers staff
Today, Saturday, I had a consultation with Thanos, who was incredibly friendly, understanding, and patient. He totally put me at ease while discussing my issues—an absolute gentleman whom I would highly recommend to anyone.
From the welcoming receptionist and Thanos himself, to the lovely team in the shop, everyone provided perfect service and genuine kindness. Thank you all so much!
20 June 2026
Unprompted review
Reply from Napiers the Herbalists
Hi David,
What a lovely review to read. Really glad Thanos and the whole team made you feel so welcome and at ease. We'll make sure he and the rest of the staff see this. Thank you for taking the time to write it up so warmly.
All the best,
Arjun
Napiers Customer Service Team
The high quality of the tincture and…
The high quality of the tincture and speedy delivery.
The bottle was extremely hard to open !!
Also the neck of bottle is too wide to accept my oral syringe. I use that to measure the right doses as otherwise you spill the tincture out of the spoon !!
18 June 2026
Reply from Napiers the Herbalists
Hi Ashley,
Really glad the tincture quality and delivery have been good. The bottle cap and neck width are both fair points though, particularly when you're trying to measure doses accurately. We'll pass that feedback on to the team as it's genuinely useful to know. Thank you for raising it.
All the best,
Arjun
Napiers Customer Service Team
Efficient dispatching of order
Efficient dispatching of order. Got through customs this time no problem, which can sometimes be difficult.
18 June 2026
Reply from Napiers the Herbalists
Hi Kathryn,
Really glad the dispatch was efficient and that customs went smoothly this time. That can be unpredictable so it's good to hear it was straightforward on this occasion. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
Reply from Napiers the Herbalists
Hi Julie,
Really glad the delivery was fast and the product instructions have been clear and useful. Thank you for the review.
All the best,
Arjun
Napiers Customer Service Team
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